Banking customer service adviser resume

Jade Cheng

55 Taylor Road
Andotown WA 4087
M: 0400 000 000
H: 07 2222 2222
E: jade.cheng@example.com

Objective

I am an efficient customer-focused professional seeking an opportunity where I can use my excellent customer service skills, outstanding communication skills and knowledge of banking systems and products to help solve customers’ banking issues.

Education

Employment History

Responsibilities

• Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
• Educate customers on product options and technology issues
• Manage customer and bank privacy
• Manage and pass on customer feedback
• Effectively use a variety of computer programs to access customer details and databases, and research options
• Data entry
• Continual awareness of compliance requirements – OH&S and risk management

Achievements

• Customer Service Award, 4th quarter 2008
• Vice President of the Bank Social Club – coordinated the annual company barbecue with 120 people attending, as well as team sporting activities
• Selected to help coach new recruits

Responsibilities

• Served customers efficiently
• Processed transactions
• Cash handling and balancing with zero errors
• Advised and educated customers about their options
• Used a variety of computer programs and applications
• Worked in a team to achieve targets and positive outcomes for customers and the bank

Achievements

• Formally commended for excellent service
• Made suggestions for customer feedback processes which were taken up by management

Responsibilities

• Answered incoming customer service enquiries and advised customers
• Made outgoing sales calls to encourage existing customers to upgrade
• Used a variety of computer programs and applications
• Operated within a team to reach targets
• Assisted with coaching new staff members

Achievements

• Certificate for excellent sales results
• Selected to help coach new recruits

Responsibilities

• Answered incoming customer service enquiries and advised customers
• Used a variety of computer programs and applications
• Provided basic technical guidance
• Referred customers to appropriate specialist departments

Achievements

• Promoted from outgoing to incoming calls department

Qualifications/Certifications

2006 – AFSL (Australian Financial Services) Tier 2 Accreditation, Andotown Training Institute, Perth WA
2005 – Insurance Accreditation, Andotown Training Institute, Perth WA

Skills

Interests

Latin dancing
Bushwalking
News, current affairs and technology
Languages

References