Insurance claims officer sample resume

Arthur McIntyre

13 Merchant St
Newfield NSW 2222
0000 000 000
(02) 6666 8888
arthurmcintyre@email.com

Professional Summary

I am a thorough and motivated professional with a strong desire to progress in the insurance industry. My background in customer service and my end-to-end claims experience have endowed me with excellent written and verbal communication skills, and a passion for helping people and businesses solve their risk problems.

Thriving in a fast-paced environment, I am a strong negotiator and a solid team player with an analytical approach. Above all, I am looking for a stimulating position in an energetic and supportive team where I can continue to develop my experience in claims management, and progress within the organisation to a management role.

Education

Work Experience

Twinstar is a leading Australian motor vehicle insurer, offering a wide range of motor vehicle insurance and risk management products and services.

Responsibilities:

• Manage, prepare and assess claims
• Ensure claims are settled in accordance with policy and company guidelines
• Promptly advise clients of decisions regarding claims
• Deny claims where applicable
• Liaise with repairers or suppliers when needed
• Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations
• Develop and maintain relationships with range of stakeholders
• Handle claims electronically on in-house data management system
• Thorough documentation and general office administration

Achievements:

• Consistently exceeded monthly claims processing KPIs by at least 20% since starting in 2009
• Successfully processed hundreds of claims, including approving and processing claims payments

GIP is a household name in insurance, dealing with a wide range of general, health and life risk products.

Responsibilities:

• Provided support to customers regarding progress of claims, policy content and customer’s responsibilities
• Upsold policies
• Resolved queries and complaints in a professional and swift manner
• Coordinated underwriters, loss adjustors and claims officers to attend to claim
• Met daily and monthly KPIs

Achievements:

• Learned new database and risk products quickly
• Met KPIs in a time pressured environment
• Successfully bolstered company profits through upselling while maintaining customer satisfaction

Responsibilities:

• Handled inbound customer enquiries
• Suggested specific solutions to customer insurance problems
• Successfully handled customer complaints in an empathetic and professional manner
• Met and regularly exceeded daily KPIs
• Exercised exceptional listening skills

Skills

Interests

My interests include yoga, cycling, and hiking.

Other Languages

Japanese – fluent speech, intermediate written.

References