34 Corum Street
Mediton SA 5000 M: 0400 000 000 E: firstname.lastname@example.org
Self-motivated and determined pharmacy graduate with community pharmacy experience and a passion for customer service seeks a full-time position where I can apply my medication dispensing and medical counselling skills to provide exceptional health services to customers.
Professional knowledge of S2, S3, S3A and S4 products, and a good knowledge of vitamins and complementary medicines. Experience in Webster packing and using AMFAC Dispense software.
Communication and counselling
Bright and enthusiastic personality, with excellent verbal and written communication skills. Experience in point-of-sale, and communicating with and counselling customers to resolve health and medication queries regarding OTC and prescription medications, drug therapy compliance, drug interactions and supplements. Adept at and interested in maintaining good communication with colleagues to promote a positive, efficient work environment.
Outstanding ability to prioritise and juggle multiple tasks, including customer service, technical and administrative tasks.
June – August 2011
Professional Placement, DrugSmart Pharmacy
Conducted professional prescription medicines counselling (S4) for hypertension, hyperlipidaemia, diabetes, opioids and NSAIDs regarding dosage, frequency and mitigation of side effects
Conducted professional OTC medicines counselling (S2, S3 and S3A vitamins and complementary medicines) regarding symptoms, dosage, frequency, potential side effects and how to mitigate them
Assessed prescriptions for currency and clarified any ambiguities
Dispensed medications using AMFAC program
Prepared extemporaneous products (dermatological creams and ointments) and Webster Packing (MedicoPak)
Communicated with doctors via phone
Conducted point-of-sale transactions
Successfully provided medication advice to a diverse range of customers every day
Undertook Quality Assurance Project on OTC Counselling (NPS Self Audit)
Demonstrated good problem-solving skills in pharmacotherapeutics and administration
March 2009 – April 2011
Pharmacy Assistant, Frankston Day/Night Pharmacy