1 Lane Street
Richmond Vic 3121
T: 03 1232 4567
M: 0401 123 456
Melbourne Vic 3000
Dear Ms Jones
Re: Retail Assistant and Relief Store Manager position, Ref: FR872
Please accept this letter and the accompanying resume as my application for the position of Retail Assistant and Relief Store Manager advertised in the The Age. I have more than three years' experience in Fashion retail, a career path I wish to pursue as I follow fashion trends religiously, enjoy the store environment, and thrive on helping customers find what they want.
While working in the women's fashion department of a department store and at a fashion boutique, I provided outstanding customer service, resolved disputes, trained new staff members and assisted management with stock merchandising. Feedback from store managers was that I had demonstrated an excellent understanding of selling principles and the five-step approach to customer service. I was praised for my ability to work with others and was given the responsibility of organising merchandise and stock inventories while working for DressMe.
My inhouse training in retail security, loss prevention, OH&S and merchandising has complemented skills learned in my Certificate III in Retail Operations, recently completed through TAFE. This qualification recognises that I have successfully acquired skills in customer service, merchandising and product management, and that I have a solid knowledge of retail policies and processes.
I have a strong record of contributing to team projects and ideas: in my work and during secondary school. For example, I was captain of The Bouncers basketball team and enjoyed contributing to team projects such as the Year 12 Yearbook committee and charity fundraiser days.
I believe my skills and experience can contribute to the smooth running of Fashionista's Collins Street retail store and I am excited about the opportunity to contribute to the success of your retail brand generally.