Determined, motivated and resourceful social worker with 14 years of experience working in public health. Wealth of experience in client service provision to help patients and their families in crisis and promote wellbeing through assessment, liaison, crisis intervention, counselling and advocacy.
Exceptional communication skills encompassing counselling, consultation, negotiation, liaison, conflict resolution and advocacy. Able to establish rapport and engage a diverse range of people in relevant processes and interventions.
Ability to operate in a high-pressure environment
Capable of working calmly and effectively in high-pressure, challenging situations involving crisis and trauma in Emergency Departments, community health and sexual assault services.
Able to empathise with and counsel a range of people, including those undergoing significant health issues, disability and emotional distress.
Work well with others in a multidisciplinary team to improve psychosocial outcomes and health care benefits for patients and their families.
November 2002 – Present:
Social Worker, Emergency Department
The Prince Duffy Hospital
Bella Bay, NSW
Provide social work services to the Emergency Department to optimise health outcomes for patients, and maximise benefits for families and carers
Assess needs of patients in accordance with professional practice standards and AASW Code of Ethics
Incorporate clinical risk assessment framework as appropriate to patient group, using evidence-based practice to create, deliver and monitor outcomes
Ensure continuity of care by coordinating services with other specialist services
Provide services autonomously with minimal supervision
Supply clinical leadership, including staff education, and contribute to the identification, development and implementation of good service delivery
Provide support to other departments as required
Consistently provide high quality services to improve outcomes for patients and their support networks
Maintain professional development and learning to stay abreast of latest methodologies and technologies
September 1998 – August 2002:
Social Worker, Community Health Centre
Central Health District Service
Provided professional social work services to hospitals, primary health care centres, schools and community centres in Central NSW
Provided psychosocial casework services and counselling for clinical presentations including depression, domestic violence, grief and loss, sexual abuse, disability, mental health conditions, and child protection cases
Developed and implemented therapeutic educational programs
Worked with a wide range of community services
Ensured that residents in remote areas of Central NSW had access to quality social work services
Aggressive Behaviour Management – 2007
Mental Health First Aid Training – 2004
Psychological First Aid training – 2003
Microsoft Word/Excel/PowerPoint – Intermediate
Director of Social Work Services
The Prince Duffy Hospital M: 0422 333 444 E: firstname.lastname@example.org
Central Area Coordinator
Central Health District Service M: 0444 444 444 E: email@example.com