Certificate II in Business (BSB20115)

Qualification: Certificate II
Course Code: BSB20115
Study mode: Online
Payment options: Payment plan
Upfront payment
Duration: 12 months
Start date: Enquire now for upcoming start dates
Awarded by: Upskilled (RTO 40374)
Course fees: Price may vary
This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

Want more course info?

And get a free course guide

FREE CALL 1800 647 512

8:30am - 5:30pm AEST Monday - Friday

About this course

This online Certificate II in Business (BSB20115) course will provide you with a foundational understanding of how to work effectively in an office environment, across a range of industries. The course, delivered by distance education, has a strong focus on building practical and administrative skills to ensure students become valuable employees. Some of these skills include providing quality customer service, producing word processed documents and processing customer complaints.

Students will also learn soft skills such as communicating effectively with colleagues, promoting innovation in the workplace and how to manage personal stress. The Certificate II in Business is a great qualification for those who wish to work in business but do not have any prior office experience. The course can also be a stepping stone, and can lead to further study should you wish to articulate to a Certificate III or Diploma of Business.


There are no formal prerequisites for this course.

Areas of study

In this business course, the subjects you may study include:

  • BSBWHS201 - Contribute to health and safety of self and others
  • BSBCMM301 - Process customer complaints
  • BSBITU203 - Communicate electronically
  • BSBWOR203 - Work effectively with others
  • BSBITU201 - Produce simple word processed documents
  • BSBINN201 - Contribute to workplace innovation
  • BSBWOR202 - Organise and complete daily work activities
  • BSBWOR201 - Manage personal stress in the workplace
  • BSBIND201 - Work effectively in a business environment
  • BSBCMM201 - Communicate in the workplace
  • BSBINN301 - Promote innovation in a team environment
  • BSBCUS201 - Deliver a service to customers

This online Certificate II in Business (BSB20115) course is a formal qualification that will gain you employment in a number of essential office roles. The skills gained through the course will also translate across a range of other work contexts, and can therefore mean greater career prospects for students. Some of these may include work as:

  • Customer service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Typist
  • Word processing operator

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1

Start now, pay later with a flexible payment plan. No deposit, no interest to pay for 24 months! Get started for just $28 per week.

Option 2

Save 15% when you pay upfront.

RTO 40374
Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

Bachelor of Business

The online Bachelor of Business course offered by William Blue will equip you with the business acumen to successfully run your own business, and is accredited by the International Centre of Excellence in Tourism and Hospitality Education. 

read more

Bachelor of Commerce (Business Law)

The Bachelor of Commerce (Business Law) online course by Curtin University will give you an in-depth understanding of economics and business law in the corporate field.
read more

Get more information

Want more information about the career benefits of this course?
Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

And get a free course guide

FREE CALL 1800 647 512

8:30am - 5:30pm AEST Monday - Friday

Over 1,000 accredited online courses from leading Australian universities, TAFEs and colleges