This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET).
Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
This online Certificate II in Business (BSB20115) course will provide you with a foundational understanding of how to work effectively in an office environment, across a range of industries. The course, delivered by distance education, has a strong focus on building practical and administrative skills to ensure students become valuable employees. Some of these skills include providing quality customer service, producing word processed documents and processing customer complaints.
Students will also learn soft skills such as communicating effectively with colleagues, promoting innovation in the workplace and how to manage personal stress. The Certificate II in Business is a great qualification for those who wish to work in business but do not have any prior office experience. The course can also be a stepping stone, and can lead to further study should you wish to articulate to a Certificate III or Diploma of Business.
There are no formal prerequisites for this course.
Areas of study
In this business course, the subjects you may study include:
BSBWHS201 - Contribute to health and safety of self and others
BSBCMM301 - Process customer complaints
BSBITU203 - Communicate electronically
BSBWOR203 - Work effectively with others
BSBITU201 - Produce simple word processed documents
BSBINN201 - Contribute to workplace innovation
BSBWOR202 - Organise and complete daily work activities
BSBWOR201 - Manage personal stress in the workplace
BSBIND201 - Work effectively in a business environment
BSBCMM201 - Communicate in the workplace
BSBINN301 - Promote innovation in a team environment
This online Certificate II in Business (BSB20115) course is a formal qualification that will gain you employment in a number of essential office roles. The skills gained through the course will also translate across a range of other work contexts, and can therefore mean greater career prospects for students. Some of these may include work as:
RTO 40374 Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.
The online Bachelor of Business course offered by William Blue will equip you with the business acumen to successfully run your own business, and is accredited by the International Centre of Excellence in Tourism and Hospitality Education.