Certificate IV in Information Technology Support (ICT40115)

Qualification: Certificate IV
Course Code: ICT40115
Study mode: Online
Payment options: Payment plan
Upfront payment
Duration: 12 months
Start date: Enquire now
Awarded by: Upskilled (RTO 40374)
Course fees: Price may vary
This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

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8:30am - 5:30pm AEST Monday - Friday

About this course

This Certificate IV in Information Technology (Support) (ICT40115) course, offered online or on campus by Upskilled, will give you the technical skills and ICT training to be able to support clients and deliver strong IT competencies. You will gain a strong foundational understanding in information technology and learn how to utilise these skills to provide effective services within a range of ICT contexts.

Eligibility

Anyone can apply, however, it is recommended that you use the following pathways:

  • Achieved Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent.

OR

  • Demonstrated vocational experience in a range of support-related work environments in software programming, application programming, web development, or similar

Areas of study

In this IT support course, the subjects you will study include:

Core Units:

  • BSBWHS304 - Participate effectively in WHS communication and consultative processes
  • BSBSUS401 - Implement and monitor environmentally sustainable work practices
  • ICTICT202 - Work and communicate effectively in an ICT environment
  • ICTICT401 - Determine and confirm client business requirements
  • ICTICT418 - Contribute to copyright, ethics and privacy in an ICT environment

Electives:

  • ICTNWK401 - Install and manage a server
  • ICTNWK402 - Install and configure virtual machines for sustainable ICT
  • ICTNWK410 - Install hardware to a network
  • ICTNWK411 - Deploy software to networked computers
  • ICTNWK412 - Create network documentation
  • ICTICT404 - Use online learning tools
  • ICTICT405 - Develop detailed technical design
  • ICTICT408 - Create technical documentation
  • ICTICT413 - Relate to clients on a business level
  • ICTSAS410 - Identify and resolve client ICT problems
  • ICTWEB420 - Write content for web pages
  • ICTWEB414 - Design simple web page layouts
  • ICTWEB429 - Create a markup language document to specification
  • ICTWEB403 - Transfer content to a website using commercial packages
  • ICTWEB405 - Monitor traffic and compile website traffic reports

Get more information

Want more information about this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

Upon completion of this IT course you will have the qualifications and skillset to work at a technical specialist support level.

You will be eligible for roles in:

  • Computer technician
  • Customer support
  • Information systems operator
  • PC support
  • Systems administrator
  • Systems support
  • Technical support
  • User support technician
  • Network operations technician

Get more information

Want more information about this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

  • Pay upfront and save 15%
  • Pay in monthly instalments and save 5%

Get more information

Want more information about this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

RTO 40374
Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

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Get more information

Want more information about the career benefits of this course?
Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

And get a free course guide

FREE CALL 1800 647 512

8:30am - 5:30pm AEST Monday - Friday

Over 1,000 accredited online courses from leading Australian universities, TAFEs and colleges