The IT Service Management unit from Open Universities Australia and the Australian Computer Society will aid your understanding of IT service management and its importance in the modern world, of business operations. The unit teaches you the best practices from ITIL, ISO/IEC 20000, CoBIT and other essential frameworks in IT service management.
As well as noting the essential aspects of working in IT, the unit will ensure you comprehend the risks and the importance of management when initially setting up such a process and some of the issues that may prevent effective management. The unit will look at the best sorts of management for individual workplaces and will walk you through the costs of such a system.
The unit will also look at the transitions from one system to the other, the key aspects of writing a business pitch, what service suits different business strategies and the ways you can continually improve your service.
To be eligible to enrol in this unit you must meet the following criteria:
You must be accepted into Computer Professional Education Program
It is recommended that you have completed Risk Management: Professionalism and Compliance
Areas of study
In this IT Service Management unit, the topics you will study include:
Introduction to IT service management
Writing a business case
Continual service improvement
This unit is an approved elective in the following course:
Computer Professional Education Program, Australian Computer Society
Content may also be relevant to other courses, and could qualify you for Recognition of Prior Learning (RPL) for a course offered by another institution.
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This unit is exceptionally popular with IT professionals currently in work or looking for work in a large corporation or business. This unit could lead to working in IT, or in the development of new security systems for businesses. This unit is based on ITIL best practices and could prove beneficial if you manage your own business, or if you wish to further your knowledge of computer systems.
How else will I benefit from this unit?
Upon successful completion of this unit you will receive credit for competencies in IT Service Management from Australian Computer Society.
Studying online means you can study where you want, at your own pace.
Gain industry-relevant skills and transferrable knowledge.
There are no government loans available for this unit.
Studying single units allows you the flexibility to work towards a qualification at your own pace.
Receive Recognition of Prior Learning (RPL) for this unit across a number of OUA's full degree programs.
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Want more information about the career benefits of this unit? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.
For two decades, Open Universities Australia (OUA) has partnered with leading Australian educators to make tertiary-level courses easier to access for people, no matter their background, their work status or their other life commitments. OUA has built up their reputation by making education more flexible, easier to tailor and available almost entirely online.
OUA's devotion to online education remains to this day, but where they once focused on higher education, today they offer the broadest set of post-secondary education and training programs in Australia.
Open Universities Australia offers a range of administrative and student support options. As a student of OUA you will have access to four hours of free expert tutoring support for each unit undertaken through the tutoring service SMARTHINKING. This on-demand service allows you to get fast, detailed feedback on your assignment drafts and gives you access to your tutor in real time.
The My OUA portal is an online student medium that allows you access to all your course and enrolment information as well as access to student forums and assessment tips.
Enterprise Systems is an online unit offered by Swinburne University that helps you develop the skills and techniques to articulate various transactional and organisational processes and systems.
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Want more information about the career benefits of this course?
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