Certificate III in Customer Engagement (BSB30215)

Qualification: Certificate III
Course Code: BSB30215
Study mode: Online
Payment options: Payment plan
Upfront payment
Duration: Self-paced; max 12 months
Start date: Anytime – start today!
Awarded by: Foundation Education (RTO 22557)
This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

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About this course

Whether you work in a fashion retail store or for a telemarketing company, you'll benefit from the comprehensive training provided during this online Certificate III in Customer Engagement. Offered by Foundation Education, the course provides in-depth insight into the customer experience in any B2C (Business-to-Consumer) exchange, allowing you to hone your ability to deliver quality, targeted customer service.

You'll acquire the skills to communicate effectively using a number of channels, appropriately handle customer feedback and complaints and turn potentially harmful scenarios to your advantage. You'll also master transferrable skills in cohesive teamwork, working towards targets and capturing data.


Anyone can apply.

Areas of study

In this customer contact course, the subjects you will study include:

Core units:

  • BSBCUE301 - Use multiple information systems
  • BSBCUE307 - Work effectively in customer engagement
  • BSBCUE309 - Develop product and service knowledge for customer engagement operation
  • BSBCUS301 - Deliver and monitor a service to customers

Elective units:

  • BSBWOR301 - Organise personal work priorities and development
  • BSBWOR201 - Manage personal stress in the workplace
  • BSBWOR203 - Work effectively with others
  • BSBFLM312 - Contribute to team effectiveness
  • BSBADM307 - Organise schedules
  • BSBITU203 - Communicate electronically
  • BSBCMM301 - Process customer complaints
  • BSBWHS302 - Apply knowledge of WHS legislation in the workplace

Upon successful completion of this course you will receive a nationally recognised, accredited Certificate III in Customer Engagement (BSB30215) from Foundation Education.

Get your foot in the door of the customer service industry, or formalise your existing experience, with this online certificate III qualification. After completing this course, you'll be able to confidently identify customer needs and expectations, and develop the problem-solving skills required to address a range of common situations. Potential job outcomes include:

  • Customer contact agent or operator
  • Customer service representative
  • Telesales representative


Finance options

Foundation Education offers students exceptional flexibility when it comes to paying for course fees. Three instalment plans are available:

  • Upfront payment: deposit + remaining course fee to be paid within 30 days
  • Rapid payment plan: deposit + remaining course fee to be paid within 4 months
  • Payment plan: deposit + remaining course fee to be paid within 8 months

Alternatively, you can pay the full course fee upfront via credit card.

RTO 22557
With over 14 years in the industry, Foundation Education endeavours to deliver flexible and personalised training solutions. A student satisfaction rate of over 80% and an industry leading graduation rate of 65%, combined with state-of-the-art technology, expert trainers and ongoing support, make Foundation Education one of Australia’s leading RTOs. Specialising in business services, health services, training and education and fitness and recreation courses, Foundation Education is the perfect choice for anyone looking for quality vocational training.
Studying with Foundation Education, you will be supported by an experienced trainer currently working in the industry. You will receive ongoing and personalised support with your assignments and career goals, and have access to coaching and advice from industry professionals. With state-of-the-art technology, you will have access to your course materials 24/7, meaning you can truly study when and where you want.

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