Self-paced; max 12 months
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Foundation Education (RTO 22557)
Whether you work in a fashion retail store or for a telemarketing company, you'll benefit from the comprehensive training provided during this online Certificate III in Customer Engagement (BSB30215). Offered by Foundation Education, the course provides in-depth insight into the customer experience in any B2C (Business-to-Consumer) exchange, allowing you to hone your ability to deliver quality, targeted customer service.
You'll acquire the skills to communicate effectively using a number of channels, appropriately handle customer feedback and complaints and turn potentially harmful scenarios to your advantage. You'll also master transferrable skills in cohesive teamwork, working towards targets and capturing data.
Anyone can apply.
In this customer contact course, the subjects you will study include:
Upon successful completion of this course you will receive a nationally recognised, accredited Certificate III in Customer Engagement (BSB30215) from Foundation Education.
Get your foot in the door of the customer service industry, or formalise your existing experience, with this online certificate III qualification. After completing this course, you'll be able to confidently identify customer needs and expectations, and develop the problem-solving skills required to address a range of common situations. Potential job outcomes include:
Foundation Education offers a range of payment options to suit any budget:
Course fees include course delivery and assessment, study materials and dedicated student support services.
Want more information about the career benefits of this course?
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