This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET).
Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
Whether you work in a fashion retail store or for a telemarketing company, you'll benefit from the comprehensive training provided during this online Certificate III in Customer Engagement. Offered by Foundation Education, the course provides in-depth insight into the customer experience in any B2C (Business-to-Consumer) exchange, allowing you to hone your ability to deliver quality, targeted customer service.
You'll acquire the skills to communicate effectively using a number of channels, appropriately handle customer feedback and complaints and turn potentially harmful scenarios to your advantage. You'll also master transferrable skills in cohesive teamwork, working towards targets and capturing data.
Anyone can apply.
Areas of study
In this customer contact course, the subjects you will study include:
BSBCUE301 - Use multiple information systems
BSBCUE307 - Work effectively in customer engagement
BSBCUE309 - Develop product and service knowledge for customer engagement operation
BSBCUS301 - Deliver and monitor a service to customers
BSBWOR301 - Organise personal work priorities and development
BSBWOR201 - Manage personal stress in the workplace
BSBWOR203 - Work effectively with others
BSBFLM312 - Contribute to team effectiveness
BSBADM307 - Organise schedules
BSBITU203 - Communicate electronically
BSBCMM301 - Process customer complaints
BSBWHS302 - Apply knowledge of WHS legislation in the workplace
Upon successful completion of this course you will receive a nationally recognised, accredited Certificate III in Customer Engagement (BSB30215) from Foundation Education.
Get your foot in the door of the customer service industry, or formalise your existing experience, with this online certificate III qualification. After completing this course, you'll be able to confidently identify customer needs and expectations, and develop the problem-solving skills required to address a range of common situations. Potential job outcomes include:
RTO 22557 With over 14 years in the industry, Foundation Education endeavours to deliver flexible and personalised training solutions. A student satisfaction rate of over 80% and an industry leading graduation rate of 65%, combined with state-of-the-art technology, expert trainers and ongoing support, make Foundation Education one of Australia’s leading RTOs. Specialising in business services, health services, training and education and fitness and recreation courses, Foundation Education is the perfect choice for anyone looking for quality vocational training.
Studying with Foundation Education, you will be supported by an experienced trainer currently working in the industry. You will receive ongoing and personalised support with your assignments and career goals, and have access to coaching and advice from industry professionals. With state-of-the-art technology, you will have access to your course materials 24/7, meaning you can truly study when and where you want.
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