This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET).
Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
Whether you work in a fashion retail store or for a telemarketing company, you'll benefit from the comprehensive training provided during this online Certificate III in Customer Engagement (BSB30215). Offered by Foundation Education, the course provides in-depth insight into the customer experience in any B2C (Business-to-Consumer) exchange, allowing you to hone your ability to deliver quality, targeted customer service.
You'll acquire the skills to communicate effectively using a number of channels, appropriately handle customer feedback and complaints and turn potentially harmful scenarios to your advantage. You'll also master transferrable skills in cohesive teamwork, working towards targets and capturing data.
Anyone can apply.
Areas of study
In this customer contact course, the subjects you will study include:
BSBCUE301 - Use multiple information systems
BSBCUE307 - Work effectively in customer engagement
BSBCUE309 - Develop product and service knowledge for customer engagement operation
BSBCUS301 - Deliver and monitor a service to customers
BSBWOR301 - Organise personal work priorities and development
BSBWOR201 - Manage personal stress in the workplace
BSBWOR203 - Work effectively with others
BSBFLM312 - Contribute to team effectiveness
BSBADM307 - Organise schedules
BSBITU203 - Communicate electronically
BSBCMM301 - Process customer complaints
BSBWHS302 - Apply knowledge of WHS legislation in the workplace
Upon successful completion of this course you will receive a nationally recognised, accredited Certificate III in Customer Engagement (BSB30215) from Foundation Education.
Get your foot in the door of the customer service industry, or formalise your existing experience, with this online certificate III qualification. After completing this course, you'll be able to confidently identify customer needs and expectations, and develop the problem-solving skills required to address a range of common situations. Potential job outcomes include:
RTO 22557 Foundation Education is one of the few Registered Training Organisations (RTO) in Australia who endeavours to deliver flexible online training solutions designed to fit their students’ lifestyles. Since 1999, they’ve been focused on providing excellence in Vocational Education and Training and building partnership networks that drive quality graduates across each industry, alongside their partner RTO, the Australian Institute of Personal Trainers (AIPT).
With more than 60 nationally recognised certificate and diploma level courses on offer, the Foundation Education difference means:
Flexible Online Study Foundation Education’s courses are delivered online so you can study whenever and wherever suits you. This also gives you the flexibility to choose your course length – whether that be the full term of your course or as little as six months.
Dedicated Student Support Foundation Education’s industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.
Industry Relevant Courses Course material is developed in consultation with industry experts to equip you with the job-ready skills and up-to-date knowledge required to support your career goals.
Studying with Foundation Education, you will be supported by an experienced trainer currently working in the industry. You will receive ongoing and personalised support with your assignments and career goals, and have access to coaching and advice from industry professionals. With state-of-the-art technology, you will have access to your course materials 24/7, meaning you can truly study when and where you want.