Over 2,000 accredited courses from leading Australian universities, TAFEs and colleges

Certificate III in Customer Engagement

  • Qualification:

    Certificate III

  • Study mode:


  • Payment options:

    Payment plan
    Upfront payment

  • Duration:

    Self-paced; max 12 months

  • Start date:

    Anytime – start today!

  • Awarded by:

    Foundation Education (RTO 22557)

Want more course info?

This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

What you'll learn

About this course

Whether you work in a fashion retail store or for a telemarketing company, you'll benefit from the comprehensive training provided during this online Certificate III in Customer Engagement (BSB30215). Offered by Foundation Education, the course provides in-depth insight into the customer experience in any B2C (Business-to-Consumer) exchange, allowing you to hone your ability to deliver quality, targeted customer service.

You'll acquire the skills to communicate effectively using a number of channels, appropriately handle customer feedback and complaints and turn potentially harmful scenarios to your advantage. You'll also master transferrable skills in cohesive teamwork, working towards targets and capturing data.


Anyone can apply.

Areas of study

In this customer contact course, the subjects you will study include:

Core units:

  • BSBCUE301 - Use multiple information systems
  • BSBCUE307 - Work effectively in customer engagement
  • BSBCUE309 - Develop product and service knowledge for customer engagement operation
  • BSBCUS301 - Deliver and monitor a service to customers

Elective units:

  • BSBWOR301 - Organise personal work priorities and development
  • BSBWOR201 - Manage personal stress in the workplace
  • BSBWOR203 - Work effectively with others
  • BSBFLM312 - Contribute to team effectiveness
  • BSBADM307 - Organise schedules
  • BSBITU203 - Communicate electronically
  • BSBCMM301 - Process customer complaints
  • BSBWHS302 - Apply knowledge of WHS legislation in the workplace
RTO 22557
Foundation Education is one of the few Registered Training Organisations (RTO) in Australia who endeavours to deliver flexible online training solutions designed to fit their students’ lifestyles. Since 1999, they’ve been focused on providing excellence in Vocational Education and Training and building partnership networks that drive quality graduates across each industry, alongside their partner RTO, the Australian Institute of Personal Trainers (AIPT).

With more than 60 nationally recognised certificate and diploma level courses on offer, the Foundation Education difference means:

Flexible Online Study
Foundation Education’s courses are delivered online so you can study whenever and wherever suits you. This also gives you the flexibility to choose your course length – whether that be the full term of your course or as little as six months.

Dedicated Student Support
Foundation Education’s industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry Relevant Courses
Course material is developed in consultation with industry experts to equip you with the job-ready skills and up-to-date knowledge required to support your career goals.
Studying with Foundation Education, you will be supported by an experienced trainer currently working in the industry. You will receive ongoing and personalised support with your assignments and career goals, and have access to coaching and advice from industry professionals. With state-of-the-art technology, you will have access to your course materials 24/7, meaning you can truly study when and where you want.

Career outcomes

Upon successful completion of this course you will receive a nationally recognised, accredited Certificate III in Customer Engagement (BSB30215) from Foundation Education.

Get your foot in the door of the customer service industry, or formalise your existing experience, with this online certificate III qualification. After completing this course, you'll be able to confidently identify customer needs and expectations, and develop the problem-solving skills required to address a range of common situations. Potential job outcomes include:

  • Customer contact agent or operator
  • Customer service representative
  • Telesales representative


Payment options & support

Finance options

Foundation Education offers a range of payment options to suit any budget:

  • Upfront payment - deposit + remaining course fee to be paid within 30 days
  • Payment plan - deposit + remaining course fee to be paid in instalments within 10 months
  • Rapid payment plan - deposit + remaining course fee to be paid in instalments within 4 months

Course fees include course delivery and assessment, study materials and dedicated student support services.

Get more information

Want more information about the career benefits of this course?
Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

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Over 1,000 accredited online courses from leading Australian universities, TAFEs and colleges