Certificate III in Customer Engagement (BSB30215)

Qualification: Certificate III
Course Code: BSB30215
Study mode: Online
Payment options: Payment plan
Upfront payment
Duration: 12 months
Start date: Enquire now for upcoming start dates
Awarded by: Upskilled (RTO 40374)
Course fees: Price may vary
This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

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FREE CALL 1800 647 512

8:30am - 5:30pm AEST Monday - Friday

About this course

This Certificate III in Customer Engagement (BSB30215) course, delivered online or on campus through Upskilled, teaches the skills to enable you to provide quality customer service in high customer engagement roles. In this certificate course, you will gain the training to launch a successful career in the industry of your choice.


There are no formal prerequisites for this course.

Areas of study

In this Certificate III in Customer Engagement course, the subjects you may study include:

  • BSBCUE301 - Use Multiple Information Systems
  • BSBCUE307 - Work effectively in Customer Engagement
  • BSBCUE309 - Develop product and service knowledge for customer engagement operation
  • BSBCUS301 - Deliver and monitor a service to customers
  • BSBWOR201 - Manage personal stress in the workplace
  • FNSSAM301 - Identify opportunities for cross-selling products and services
  • BSBCUE304 - Provide sales solutions to customers
  • BSBITU203 - Communicate electronically
  • BSBWHS302 - Apply knowledge of WHS legislation in the workplace
  • BSBWOR301 - Organise personal work priorities and development
  • BSBCMM301 - Process customer complaints
  • BSBWOR203 - Work effectively with others

This customer engagement online course will give you key skills that you can use to launch your customer service career. You will have the training to qualify for roles such as a:

  • Customer engagement agent
  • Operator
  • Customer service representative
  • Telesales representative.

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1

Start now, pay later with a flexible payment plan. No deposit, no interest to pay for 24 months! Get started for just $35 per week.

Option 2

Save 15% when you pay upfront.

RTO 40374
Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

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Get more information

Want more information about the career benefits of this course?
Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

And get a free course guide

FREE CALL 1800 647 512

8:30am - 5:30pm AEST Monday - Friday

Over 1,000 accredited online courses from leading Australian universities, TAFEs and colleges