This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET).
Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
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This Certificate III in Customer Engagement (BSB30215) course, delivered online or on campus through Upskilled, teaches the skills to enable you to provide quality customer service in high customer engagement roles.
In this certificate course, you will gain the training to launch a successful career in the industry of your choice.
There are no formal prerequisites for this course.
Areas of study
In this customer engagement course, the units of competency you may study include:
BSBCUE301 - Use multiple information systems
BSBCUE307 - Work effectively in customer engagement
BSBCUE309 - Develop product and service knowledge for customer engagement operation
BSBCUS301 - Deliver and monitor a service to customers
BSBWOR201 - Manage personal stress in the workplace
FNSSAM301 - Identify opportunities for cross-selling products and services
BSBCUE304 - Provide sales solutions to customers
BSBITU203 - Communicate electronically
BSBWHS302 - Apply knowledge of WHS legislation in the workplace
BSBWOR301 - Organise personal work priorities and development
BSBCMM301 - Process customer complaints
BSBWOR203 - Work effectively with others
Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.
RTO 40374 Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.