Over 2,000 accredited courses from leading Australian universities, TAFEs and colleges

Certificate III in Customer Engagement

BSB30215
  • Qualification:

    Certificate III

  • Study mode:

    Online

  • Payment options:

    Payment plan
    Upfront payment

  • Duration:

    12 months

  • Start date:

    Anytime – start today!

  • Awarded by:

    Upskilled (RTO 40374)

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This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

What you'll learn

About this course

This Certificate III in Customer Engagement (BSB30215) course, delivered online or on campus through Upskilled, teaches the skills to enable you to provide quality customer service in high customer engagement roles.

In this certificate course, you will gain the training to launch a successful career in the industry of your choice.

Eligibility

There are no formal prerequisites for this course.

Areas of study

In this customer engagement course, the units of competency you may study include:

  • BSBCUE301 - Use multiple information systems
  • BSBCUE307 - Work effectively in customer engagement
  • BSBCUE309 - Develop product and service knowledge for customer engagement operation
  • BSBCUS301 - Deliver and monitor a service to customers
  • BSBWOR201 - Manage personal stress in the workplace
  • FNSSAM301 - Identify opportunities for cross-selling products and services
  • BSBCUE304 - Provide sales solutions to customers
  • BSBITU203 - Communicate electronically
  • BSBWHS302 - Apply knowledge of WHS legislation in the workplace
  • BSBWOR301 - Organise personal work priorities and development
  • BSBCMM301 - Process customer complaints
  • BSBWOR203 - Work effectively with others

Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.

Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

Career outcomes

Upon successful completion of this course you will receive a nationally recognised, accredited Certificate III in Customer Engagement (BSB30215) from Upskilled.

This customer engagement online course will give you key skills that you can use to launch your customer service career.

Curious about where a career in marketing could take you? Potential job outcomes may include:

  • Customer Service Manager
  • Contact Centre Operator
  • Interviewer
  • Telemarketer
  • Telesales Representative

Payment options & support

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1 - Save 15% when you pay upfront
Total course cost: $3,015

Option 2 - 24-month interest free payment plan.
No deposit, no interest to pay for 24 months. Get started for just $35 a week!

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