Over 2,000 accredited courses from leading Australian universities, TAFEs and colleges

Certificate IV in Customer Engagement

  • Qualification:

    Certificate IV

  • Study mode:


  • Payment options:

    Payment plan
    Upfront payment

  • Duration:

    Self-paced; max 12 months

  • Start date:

    Anytime – start today!

  • Awarded by:

    Foundation Education (RTO 22557)

Want more course info?

This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

What you'll learn

About this course

A business is nothing without its customers, and if you're in an outward-facing role then you will be having a significant effect on your company's success. Take charge of your customer relations, especially the difficult ones, and you will be able to take that experience into any environment.

This online course will show you how to engage with your customers through multiple communication channels and use those opportunities to make a positive impact on sales. You will not only hone your own customer service skills, you will learn how to get the most out of other sales staff - from setting KPIs to delegating effectively and keeping sales teams on track.

With this kind of knowledge at your disposal you will be able to deal with complex customer needs, handle complaints and manage stress in the workplace. All of these factors add up to a stellar sales experience and better conversions, so if you want to improve your bottom line, or smash your sales targets, then this online Certificate IV in Customer Engagement (BSB40315) course has you covered.


Anyone can apply.

Areas of study

In this marketing course, the subjects you will study include:

Core units:

  • BSBCUS401 - Coordinate implementation of customer service strategies
  • BSBLED401 - Develop teams and individuals
  • BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective units:

  • BSBCUE307 - Work effectively in customer engagement
  • BSBCUE403 - Schedule customer engagement activity
  • BSBCUS301 - Deliver and monitor a service to customers
  • BSBCUS402 - Address customer needs
  • BSBCUS403 - Implement customer service standards
  • BSBWOR403 - Manage stress in the workplace
  • BSBPMG415 - Apply project risk management techniques
  • BSBADM405 - Organise meetings
  • BSBMGT401 - Show leadership in the workplace
  • BSBMGT403 - Implement continuous improvement
RTO 22557
Foundation Education is one of the few Registered Training Organisations (RTO) in Australia who endeavours to deliver flexible online training solutions designed to fit their students’ lifestyles. Since 1999, they’ve been focused on providing excellence in Vocational Education and Training and building partnership networks that drive quality graduates across each industry, alongside their partner RTO, the Australian Institute of Personal Trainers (AIPT).

With more than 60 nationally recognised certificate and diploma level courses on offer, the Foundation Education difference means:

Flexible Online Study
Foundation Education’s courses are delivered online so you can study whenever and wherever suits you. This also gives you the flexibility to choose your course length – whether that be the full term of your course or as little as six months.

Dedicated Student Support
Foundation Education’s industry experienced Technical Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Industry Relevant Courses
Course material is developed in consultation with industry experts to equip you with the job-ready skills and up-to-date knowledge required to support your career goals.
Studying with Foundation Education, you will be supported by an experienced trainer currently working in the industry. You will receive ongoing and personalised support with your assignments and career goals, and have access to coaching and advice from industry professionals. With state-of-the-art technology, you will have access to your course materials 24/7, meaning you can truly study when and where you want.

Career outcomes

Upon successful completion of this course you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Foundation Education.

If you take customer service seriously then getting qualified is the next logical step. It will not only improve your sales and service techniques, it will prepare you to lead teams of sales people and measure the success of customer care strategies. Potential career pathways include:

  • Contact centre team leader
  • Quality assurance coordinator
  • Customer contact coach
  • Analyst
  • Scheduler
  • Complex enquiry customer contact operator

Payment options & support

Finance options

Foundation Education offers a range of payment options to suit any budget:

  • Upfront payment - deposit + remaining course fee to be paid within 30 days
  • Payment plan - deposit + remaining course fee to be paid in instalments within 10 months
  • Rapid payment plan - deposit + remaining course fee to be paid in instalments within 4 months

Course fees include course delivery and assessment, study materials and dedicated student support services.

Get more information

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Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

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Over 1,000 accredited online courses from leading Australian universities, TAFEs and colleges