Certificate IV in Customer Engagement (BSB40315)

Qualification: Certificate IV
Course Code: BSB40315
Study mode: Online
Payment options: Payment plan
Upfront payment
Duration: Self-paced; max 12 months
Start date: Anytime – start today!
Awarded by: Foundation Education (RTO 22557)
This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

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About this course

A business is nothing without its customers, and if you're in an outward-facing role then you will be having a significant effect on your company's success. Take charge of your customer relations, especially the difficult ones, and you will be able to take that experience into any environment.

This online course will show you how to engage with your customers through multiple communication channels and use those opportunities to make a positive impact on sales. You will not only hone your own customer service skills, you will learn how to get the most out of other sales staff - from setting KPIs to delegating effectively and keeping sales teams on track.

With this kind of knowledge at your disposal you will be able to deal with complex customer needs, handle complaints and manage stress in the workplace. All of these factors add up to a stellar sales experience and better conversions, so if you want to improve your bottom line, or smash your sales targets, then this online course has you covered.


Anyone can apply.

Areas of study

In this marketing course, the subjects you will study include:

Core units:

  • BSBCUS401 - Coordinate implementation of customer service strategies
  • BSBLED401 - Develop teams and individuals
  • BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective units:

  • BSBCUE307 - Work effectively in customer engagement
  • BSBCUE403 - Schedule customer engagement activity
  • BSBCUS301 - Deliver and monitor a service to customers
  • BSBCUS402 - Address customer needs
  • BSBCUS403 - Implement customer service standards
  • BSBWOR403 - Manage stress in the workplace
  • BSBPMG415 - Apply project risk management techniques
  • BSBADM405 - Organise meetings
  • BSBMGT401 - Show leadership in the workplace
  • BSBMGT403 - Implement continuous improvement

Upon successful completion of this course you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Foundation Education.

If you take customer service seriously then getting qualified is the next logical step. It will not only improve your sales and service techniques, it will prepare you to lead teams of sales people and measure the success of customer care strategies. Potential career pathways include:

  • Contact centre team leader
  • Quality assurance coordinator
  • Customer contact coach
  • Analyst
  • Scheduler
  • Complex enquiry customer contact operator

Finance options

Foundation Education offers students exceptional flexibility when it comes to paying for course fees. Three instalment plans are available:

  • Upfront payment: deposit + remaining course fee to be paid within 30 days
  • Rapid payment plan: deposit + remaining course fee to be paid within 4 months
  • Payment plan: deposit + remaining course fee to be paid within 8 months

Alternatively, you can pay the full course fee upfront via credit card.

RTO 22557
With over 14 years in the industry, Foundation Education endeavours to deliver flexible and personalised training solutions. A student satisfaction rate of over 80% and an industry leading graduation rate of 65%, combined with state-of-the-art technology, expert trainers and ongoing support, make Foundation Education one of Australia’s leading RTOs. Specialising in business services, health services, training and education and fitness and recreation courses, Foundation Education is the perfect choice for anyone looking for quality vocational training.
Studying with Foundation Education, you will be supported by an experienced trainer currently working in the industry. You will receive ongoing and personalised support with your assignments and career goals, and have access to coaching and advice from industry professionals. With state-of-the-art technology, you will have access to your course materials 24/7, meaning you can truly study when and where you want.

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