Self-paced; max 12 months
Anytime – start today!
Foundation Education (RTO 22557)
A business is nothing without its customers, and if you're in an outward-facing role then you will be having a significant effect on your company's success. Take charge of your customer relations, especially the difficult ones, and you will be able to take that experience into any environment.
This online course will show you how to engage with your customers through multiple communication channels and use those opportunities to make a positive impact on sales. You will not only hone your own customer service skills, you will learn how to get the most out of other sales staff - from setting KPIs to delegating effectively and keeping sales teams on track.
With this kind of knowledge at your disposal you will be able to deal with complex customer needs, handle complaints and manage stress in the workplace. All of these factors add up to a stellar sales experience and better conversions, so if you want to improve your bottom line, or smash your sales targets, then this online Certificate IV in Customer Engagement (BSB40315) course has you covered.
Anyone can apply.
In this marketing course, the subjects you will study include:
Upon successful completion of this course you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Foundation Education.
If you take customer service seriously then getting qualified is the next logical step. It will not only improve your sales and service techniques, it will prepare you to lead teams of sales people and measure the success of customer care strategies. Potential career pathways include:
Foundation Education offers a range of payment options to suit any budget:
Course fees include course delivery and assessment, study materials and dedicated student support services.
Want more information about the career benefits of this course?
Fill out the enquiry form to the right and a study consultant will contact you with the details you need.