This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET).
Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
A business is nothing without its customers, and if you’re in an outward-facing role then you will be having a significant effect on your company’s success. Take charge of your customer relations, especially the difficult ones, and you will be able to take that experience into any environment.
This online course will show you how to engage with your customers through multiple communication channels and use those opportunities to make a positive impact on sales. You will not only hone your own customer service skills, you will learn how to get the most out of other sales staff – from setting KPIs to delegating effectively and keeping sales teams on track.
With this kind of knowledge at your disposal you will be able to deal with complex customer needs, handle complaints and manage stress in the workplace. All of these factors add up to a stellar sales experience and better conversions, so if you want to improve your bottom line, or smash your sales targets, then this online course has you covered.
Anyone can apply.
Areas of study
In this marketing course, the subjects you will study include:
BSBCUS401 - Coordinate implementation of customer service strategies
BSBLED401 - Develop teams and individuals
BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBCUE307 - Work effectively in customer engagement
BSBCUE403 - Schedule customer engagement activity
BSBCUS301 - Deliver and monitor a service to customers
If you take customer service seriously then getting qualified is the next logical step. It will not only improve your sales and service techniques, it will prepare you to lead teams of sales people and measure the success of customer care strategies.
Potential career pathways include:
Contact centre team leader
Quality assurance coordinator
Customer contact coach
Complex enquiry customer contact operator
How else will I benefit from this certificate?
Upon successful completion of this course you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Foundation Education.
Studying online means you can study where you want, at your own pace.
Gain industry-relevant skills and a qualification that’s highly valued.
Course materials provided.
Recognition of Prior Learning may be available for previous work experience, formal training or qualifications in this field.
Your qualification may articulate into university programs to help you advance in your education levels.
Get more information
Want more information about the career benefits of this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.
RTO 22557 With over 14 years in the industry, Foundation Education endeavours to deliver flexible and personalised training solutions. A student satisfaction rate of over 80% and an industry leading graduation rate of 65%, combined with state-of-the-art technology, expert trainers and ongoing support, make Foundation Education one of Australia’s leading RTOs. Specialising in business services, health services, training and education and fitness and recreation courses, Foundation Education is the perfect choice for anyone looking for quality vocational training.
Studying with Foundation Education, you will be supported by an experienced trainer currently working in the industry. You will receive ongoing and personalised support with your assignments and career goals, and have access to coaching and advice from industry professionals. With state-of-the-art technology, you will have access to your course materials 24/7, meaning you can truly study when and where you want.