Anytime – start today!
Upskilled (RTO 40374)
And get a free course guide
This Certificate IV in Customer Engagement (BSB40315) course, delivered online through Upskilled, will give you the skills to provide superior customer service in high customer contact roles in any industry. In this certificate course, you will develop advanced skills that could help prepare you for a role as team leader in your organisation.
Studying this customer engagement course, you will gain a range of competencies including how to mentor and coach within the workplace, how to show leadership in the workplace, how to implement operational plans, how to monitor a safe workplace, how to implement workplace information systems, and how to manage workplace stress.
There are no formal prerequisites for this course.
In this customer engagement course, the units of competency you will study include:
Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.
Upon completion of this business course, you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Upskilled.
This customer contact online course will equip you with customised skills that you can use to advance your customer service career. The training that you will receive in mentoring, leadership, team development and customer service will give you a strategic edge in your progression to team leadership roles.
These roles may include:
Upskilled offers a choice of two convenient payment options to help make studying more affordable:
Option 1 - Save 15% when you pay upfront
Total course cost: $3,270
Option 2 - 24-month interest free payment plan.
No deposit, no interest to pay for 24 months. Get started for just $38 a week!
Want more information about the career benefits of this course?
Fill out the enquiry form to the right and a study consultant will contact you with the details you need.