This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET).
Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
This Certificate IV in Customer Engagement (BSB40315) course, delivered online through Upskilled, will give you the skills to provide superior customer service in high customer contact roles in any industry. In this certificate course, you will develop advanced skills that could help prepare you for a role as team leader in your organisation.
Studying this customer engagement course, you will gain a range of competencies including how to mentor and coach within the workplace, how to show leadership in the workplace, how to implement operational plans, how to monitor a safe workplace, how to implement workplace information systems, and how to manage workplace stress.
There are no formal prerequisites for this course.
Areas of study
In this customer engagement course, the units of competency you will study include:
BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBLED401 - Develop teams and individuals
BSBCUS401 - Coordinate implementation of customer service strategies
BSBMGT403 - Implement continuous improvement
BSBWOR403 - Manage stress in the workplace
BSBLDR403 - Lead team effectiveness
BSBCUS403 - Implement customer service standards
BSBINM401 - Implement workplace information system
BSBMGT405 - Provide personal leadership
BSBMGT402 - Implement operational plan
BSBINN301 - Promote innovation in a team environment
BSBMGT401 - Show leadership in the workplace
BSBCUS402 - Address customer needs
Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.
Upon completion of this business course, you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Upskilled.
This customer contact online course will equip you with customised skills that you can use to advance your customer service career. The training that you will receive in mentoring, leadership, team development and customer service will give you a strategic edge in your progression to team leadership roles.
RTO 40374 Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.