Certificate IV in Customer Engagement (BSB40315)

Qualification: Certificate IV
Course Code: BSB40315
Study mode: Online
Payment options: Payment plan
Upfront payment
Duration: 12 months
Start date: Enquire now for upcoming start dates
Awarded by: Upskilled (RTO 40374)
Course fees: Price may vary
This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

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8:30am - 5:30pm AEST Monday - Friday

About this course

This Certificate IV in Customer Engagement (BSB40315) course, delivered online or on campus through Upskilled, will give you the skills to provide superior customer service in high customer contact roles in any industry. In this certificate course, you will develop advanced skills that could help prepare you for a role as team leader in your organisation.

Studying this customer engagement course, you will gain a range of competencies including how to mentor and coach within the workplace, how to show leadership in the workplace, how to implement operational plans, how to monitor a safe workplace, how to implement workplace information systems, and how to manage workplace stress.

Eligibility

There are no formal prerequisites for this course.

Areas of study

In this Certificate IV in Customer Engagement (BSB40315) course, the subjects you will study include:

  • BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBLED401 - Develop teams and individuals
  • BSBCUS401 - Coordinate implementation of customer service strategies
  • BSBMGT403 - Implement continuous improvement
  • BSBWOR403 - Manage stress in the workplace
  • BSBLDR403 - Lead team effectiveness
  • BSBCUS403 - Implement customer service standards
  • BSBINM401 - Implement workplace information system
  • BSBMGT405 - Provide personal leadership
  • BSBMGT402 - Implement operational plan
  • BSBINN301 - Promote innovation in a team environment
  • BSBMGT401 - Show leadership in the workplace
  • BSBCUS402 - Address customer needs

Get more information

Want more information about this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

This customer contact online course will equip you with customised skills that you can use to advance your customer service career. The training that you will receive in mentoring, leadership, team development and customer service will give you a strategic edge in your progression to team leadership roles.

These roles may include:

  • Contact Centre Team Leader
  • Quality Assurance Coordinator
  • Customer Contact Coach
  • Complex Enquiry Customer Contact Operator

Get more information

Want more information about this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

  • Pay upfront and save 15%
  • Pay in monthly instalments and save 5%

Get more information

Want more information about this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

RTO 40374
Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

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Get more information

Want more information about the career benefits of this course?
Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

And get a free course guide

FREE CALL 1800 647 512

8:30am - 5:30pm AEST Monday - Friday

Over 1,000 accredited online courses from leading Australian universities, TAFEs and colleges