Certificate IV in Marketing BSB41307 (specialising in Customer Service)

About this course

The Certificate IV in Marketing BSB41307 (specialising in Customer Service) online course, offered through Open Colleges, will provide you with the education and training to launch your marketing career with a focus on customer service.

This program will equip you with superior marketing skills specifically addressing areas that relate to client interaction, such as implementation of customer service strategies.

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Eligibility

To be eligible for this course you must:

• Have completed the School Certificate or equivalent

OR

• Hold a relevant qualification

OR

• Have relevant vocational experience.

Areas of study

In this online marketing course, the subjects you’ll study include:

• Make a presentation
• Profile the market
• Analyse consumer behaviour for specific markets
• Conduct market research
• Address customer needs
• Coordinate implementation of customer service strategies
• Analyse and present research information
• Establish networks
• Implement workplace information system
• Establish effective workplace relationships

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Want more information about this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

Student support

As a student of Open Colleges, you will have access to a range of student and administrative support options. Your course trainers are available via email, messaging and through your online course forums in OpenSpace. You will also have access to help with study skills such as time management, essay writing and referencing.

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Want more information about financial and student support? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

How will this course advance my career?

This online marketing certificate will give you the practical knowledge and training to help organisations and brands deliver a quality customer experience. Some of the roles that you can pursue with this qualification include direct marketing officer, marketing research assistant, marketing coordinator or marketing officer.

How else will I benefit from this certificate?

• Upon successful completion of this course you will receive a nationally recognised qualification: Certificate IV in Marketing BSB41307.
• Flexible study: studying by correspondence means you study on your terms – at a time and place that suits you.
• You will have the latest high quality learning materials developed by Innovation & Business Skills Australia.

Get more information

Want more information about the career benefits of this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.