This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET).
Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
Take the reins in your retail career and give yourself the skills to succeed with a Certificate III in Retail Operations (SIR30212).
Providing a comprehensive overview of operational procedures and relationship-building in the retail sector, the course will build your aptitude for sales and help your career flourish. Providing a tool kit of procedures, practices and rapport-building skills, this course covers all aspects of the customer service environment. You'll learn how to work effectively as part of a team, monitor and maintain stock levels and, most importantly, provide information on products and services to customers as part of a sales relationship.
Delivered online by Foundation Education, ready yourself for a rewarding career in Australia's flourishing retail sector.
To undertake this qualification, individuals will need to have previous retail experience in roles that involve:
Applying point-of-sale handling procedures
Interacting with customers
Operating retail technology
Performing stock control procedures
Applying safe work practices
Communicating in the workplace
Foundation Education will evaluate this requirement by the learner submitting their curriculum vitae outlining the areas of experience that meet the experience requirements, including a reference that can be contacted to validate the experience. Given that some students may already be able to demonstrate their competence in some units, a recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.
Areas of study
In this retail course, the subjects you may study include:
SIRXCOM101 - Communicate in the workplace to support team and customer outcomes
SIRXIND101 - Work effectively in a customer service environment
SIRXSLS201 - Sell products and services
SIRXSLS303 - Build relationships with customers
SIRXWHS101 - Apply safe work practices
SIRXWHS302 - Maintain store safety
BSBCUS402 - Address customer needs
BSBFLM303 - Contribute to effective workplace relationships
BSBWOR301 - Organise personal work priorities and development
SIRWSL301 - Build sales relationships
SIRXCCS202 - Interact with customers
SIRXINV001A - Perform stock control procedures
SIRXINV002A - Maintain and order stock
SIRXRSK201 - Minimise loss
Get more information
Want more information about this course? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.
RTO 22557 With over 14 years in the industry, Foundation Education endeavours to deliver flexible and personalised training solutions. A student satisfaction rate of over 80% and an industry leading graduation rate of 65%, combined with state-of-the-art technology, expert trainers and ongoing support, make Foundation Education one of Australia’s leading RTOs. Specialising in business services, health services, training and education and fitness and recreation courses, Foundation Education is the perfect choice for anyone looking for quality vocational training.
Studying with Foundation Education, you will be supported by an experienced trainer currently working in the industry. You will receive ongoing and personalised support with your assignments and career goals, and have access to coaching and advice from industry professionals. With state-of-the-art technology, you will have access to your course materials 24/7, meaning you can truly study when and where you want.
Get more information
Want more information about the career benefits of this course?
Fill out the enquiry form to the right and a study consultant will contact you with the details you need.