Jodie Matthews - Branch Manager, Commonwealth Bank

Jodie Matthews
'Being a branch manager is like running your own business. Customer service is inherently important in my job.'

Jodie joined the Commonwealth Bank nine-and-a-half years ago as a teller. Since then she has quickly moved up the ranks and is now a branch manager at three branches in Perth’s suburbs. She’s responsible for all the branch staff, its daily activities and meeting sales targets.


 

 

 

What do you do in your current job?

Being a branch manager is like running your own business. I have to make sure that we are excelling at customer service and that the branch is running as well as possible, through achieving and striving for stronger sales and market share. Customer service is inherently important in my job. Finally, I also have to dabble in HR by making sure my staff are well-trained, knowledgeable, happy and informed.

What do you like most about your job?

Managing relationships and playing a role in helping people achieve their goals – whether they’re customers, direct reports or colleagues. I believe in CBA's vision and enjoy working to achieve it.

What is something unexpected that has come out of your role?

Part of my job is giving public speaking assignments, such as presentations and talks at school assemblies. I’m not confident in public speaking so being given the opportunity to do it allows me to improve and ultimately conquer my fears.

What is the salary package for your job?

A branch manager’s salary can start from $55 000 plus. This depends on the size of the branch, number of direct reports and the team’s business outcomes.

Do you have any specific qualifications?

I have a Bachelor of Commerce, majoring in sales and marketing. This degree was certainly not necessary, but definitely beneficial. I completed the vast majority of my degree part time, during which I progressed from teller to branch manager. My studies were inherent in that progress.

What do you wish someone had told you about banking before you started?

Make sure you get lending experience. Think bigger and spend time in some areas of the business other than banking, including ‘non-retail’, before progressing into a management role. This allows you to ‘try before you buy’ and develop a broader experience base and network.

Do you know any industry myths?

Yes – that all bank managers are middle-aged men. In my area we have 21 branch managers, of whom only six are men.

What are your tips for preparing an outstanding job application?

Relate your strengths, skills and attributes directly to the job specifications. Be honest; you need to be able to demonstrate these attributes in an interview.

What about job interviews?

Be prepared with real-life examples – think about your strengths in broad terms and then relate back to how you demonstrate these day to day. Eye contact, first impressions and presentation – physical and verbal – are the keys. Don’t over-prepare or over-rehearse and remember to listen to the questions.


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