How to Become a Community Support Worker

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What do I need to study to become a Community Support Worker?

Build in-demand skills for a rewarding new career in the growing disability support sector with this Certificate IV in Disability (CHC43115) course from Hammond Institute. View course information
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Definition of Community Support Worker

Community Support Workers implement and administer social aid programs and community services in a variety of settings; assisting struggling people such as the unemployed and those with substance abuse problems, homeless persons, pregnant teenagers and children with special needs.

They are employed by government and social service agencies, group homes, correctional facilities, and other organisations, with the aim to encourage their clients’ independence and enable them to function successfully within a community.

A Community Support Worker interviews clients to determine their requirements and investigates their eligibility for benefits and social services. Once they have devised a care plan, the Community Support Worker arranges or carries out a number of tasks to assist the client in dealing with their personal and social issues.

These duties might include facilitating life skills workshops, rehabilitation programs and local group activities; or home care services like driving to appointments, arranging shopping, assisting with medications, preparing meals and other domestic upkeep.

Working with groups or individuals of all ages, Community Support Workers provide care and monitor their clients’ progress, checking in regularly to assess the success of outreach programs and services and, where appropriate, referring clients to specialist and other social services.

What are the responsibilities of a Community Support Worker ?

  • Conducting interviews with individuals, groups and families to determine client needs.
  • Identifying available resources for local services such as health and welfare, housing, recreation, education and employment.
  • Supplying information on local assets and self-help programmes to help clients with comprehending and overcoming issues.
  • Communicating with local organisations and agencies and providing feedback to improve and develop services.
  • Facilitating clients’ access to available programs and support services
  • Producing case records and reports, following up with clients to assess their progress and maintain support.
  • Helping to implement social policies, community development and self-help programmes through the application of practical experience, research and negotiation.

Career Outlook for Community Support Worker

The average age of people working as is 41 with 11.40% of them being male. 69.30% of are employed full-time and they typically work around 35.5 hours per week.


Unemployment is average and, with A Bachelor Degree or higher, the average Community Worker can earn around $1,364 per week Before Tax. In 2015 there were 28,300 working and the future growth of the profession is predicted to be very strong, with numbers around 34,700 in 2020.