How to Become a Contact Centre Operator

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What do I need to study to become a Contact Centre Operator?

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BSB30215UpskilledCertificate III in Customer Engagement

The Certificate III in Customer Engagement (BSB30215) online course provides the training to launch your career as a customer service representative.

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BSB40315UpskilledCertificate IV in Customer Engagement

This Certificate IV in Customer Engagement (BSB40315) online course will give you the training to provide superior customer service.

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