How to Become a Welfare Worker

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What do I need to study to become a Welfare Worker?

This online Bachelor of Social Work course is approved by the Australian Association of Social Workers (AASW), and will lay a solid foundation for your career as a social worker.

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Definition of Welfare Worker

Welfare Workers focus on improving the financial, mental and social well-being of their clients. Working with groups, families or individuals, they can help provide a different view on a problem and assist people in accessing resources and developing skills to cope with the challenges of society.

A Welfare Worker helps people recognise, improve and resolve issues and situations that come from the trials of everyday life. They can aid their clients in overcoming problems such as homelessness, unemployment, addiction, abuse and domestic violence, and also offer assistance to those who have suffered trauma or bereavement.

Welfare Workers offer counselling, practical and emotional support, and information on applicable resources such as job search programs, refuges, clinics, and legal aid. They also help clients obtain affordable housing and facilitate access to Centrelink and other government entitlements.

What are the responsibilities of a Welfare Worker ?

  • Interviewing families, groups and individuals to determine the nature and degree of each client’s problems.
  • Giving advice and assistance with developing coping techniques and strategies.
  • Providing information to clients and organising access to applicable programs and resources.
  • Liaising with agencies and local organisations to help develop and improve welfare services.
  • Following up with clients to assess their progress and improvement.
  • Maintaining up-to-date knowledge of local services programs and resources.
  • Recommending specialists and other professionals to clients where applicable.
  • Compiling reports and managing case records.

Career Outlook for Welfare Worker

The average age of people working as is 43 with 26.90% of them being male. 64.40% of are employed full-time and they typically work around 34.8 hours per week.


Unemployment is average and, with A Bachelor Degree or higher, the average Community Worker can earn around $1,084 per week Before Tax. In 2015 there were 52,300 working and the future growth of the profession is predicted to be very strong, with numbers around 63,900 in 2020.