BSB30120

Certificate III in Business (Customer Engagement)

Certificate III in Business (Customer Engagement)

Connecting with customers and understanding their needs is crucial to the success of any business. This Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute gives you the skills and knowledge to communicate with customers effectively.

Delivered 100% online, this course will dive into how to deliver and monitor a service to customers; participate in sustainable work practices; apply critical thinking skills in a team environment; maintain business to business relationships, and more. 

So if you're a people-person who's driven to connect with your customers, then this Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute can help you develop your natural skills and prepare for a promising career. 

 BSB30120 MCI Institute Career FAQs

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  • Qualification:
    Certificate III
  • Study mode:
    Online
  • Payment options:
    Payment plan
    Upfront payment
  • Duration:
    Self-paced; up to 12 months
  • Start date:
    Enquire Now Enquire Now for upcoming start dates
  • Awarded by:
    MCI Institute (RTO 91088)
  • Location:
    Online
  • Career Outcomes:
    Receptionist | Office Assistant | Customer Service Assistant | Call-Centre Adviser |

Want more course info?

Enquire Now

Want more course info?

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Course Rundown

Connecting with customers and understanding their needs is crucial to the success of any business. This Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute gives you the skills and knowledge to communicate with customers effectively.

Delivered 100% online, this course will dive into how to deliver and monitor a service to customers; participate in sustainable work practices; apply critical thinking skills in a team environment; maintain business to business relationships, and more. 

So if you’re a people-person who’s driven to connect with your customers, then this Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute can help you develop your natural skills and prepare for a promising career. 

Eligibility

There are no prerequisites for this course - anyone can apply!

In this business course, the subjects you may study include: 

Core:

  • BSBPEF201 - Support personal wellbeing in the workplace
  • BSBSUS211 - Participate in sustainable work
  • BSBWHS311 - Use inclusive work practices
  • BSBWHS311 - Assist with maintaining workplace safety
  • BSBXCM301 - Engage in workplace communication
  • BSBCRT311 - Apply critical thinking skills in a team

Electives:

  • BSBPEF301 - Organise personal work priorities
  • BSBWRT311 - Write simple documents
  • BSBOPS304 - Deliver and monitor a service to customers
  • BSBXDB301 - Respond to the service needs of customers and clients with disability
  • SIRXCEG005 - Maintain business to business relationships
  • BSBOPS305 - Process customer complaints

Courses in Accounting, Business, Leadership, WHS and more, MCI Institute can get you recognised in it all!

MCI is an award-winning, education provider, proudly taking home 30 awards in the last 15 years, including placing on the 2018 AFR Most Innovative Companies List. They make education within your reach through supported online delivery so you can study anywhere, anytime, to achieve your career goals.

With close ties to corporate Australia, MCI strive for success and strive to help their students succeed by maintaining the only the highest international education standards.

Even though you’re studying online, you’re never alone with MCI Institute! They offer students access to support teams who will make sure you’re on track with your studies and your wellbeing is in-check. From time management tips to how to increase motivation and even nutritional tips, MCI’s online support program will help you stay on track every step of the way to graduation day.

Where Will It Lead Me?

Upon successful completion of this course, you will receive a Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute.

You'll be able to confidently enter a range of customer-facing roles, essential to all businesses that deal directly with clients. Take the skills you learn in this course to an industry that interests you to get the most out of your qualification.

Curious about where a career in business could take you? Potential job outcomes may include:

    How Much Will It Cost?

    The full fee for this course is $3,200.

    Students may pay their fees upfront and save 10% ($2,880 after discount) or choose from one of the below payment plans:

    12-month payment plan:

    • 52 weekly payments of $61.54 each OR
    • 12 monthly payments of $266.67 each

    MCI Institute is an approved NSW Smart and Skilled funding provider. Enquire now to see if you're eligible. 

    For more information
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