This Certificate IV in Customer Engagement (BSB40315) course, delivered online through Upskilled, will give you the skills to provide superior customer service in high customer contact roles in any industry. In this certificate course, you will develop advanced skills that could help prepare you for a role as team leader in your organisation.
Studying this customer engagement course, you will gain a range of competencies including how to mentor and coach within the workplace, how to show leadership in the workplace, how to implement operational plans, how to monitor a safe workplace, how to implement workplace information systems, and how to manage workplace stress.
There are no formal prerequisites for this course.
What You’ll Learn
In this customer engagement course, the units of competency you will study include:
- BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements
- BSBLED401 – Develop teams and individuals
- BSBCUS401 – Coordinate implementation of customer service strategies
- BSBMGT403 – Implement continuous improvement
- BSBWOR403 – Manage stress in the workplace
- BSBLDR403 – Lead team effectiveness
- BSBCUS403 – Implement customer service standards
- BSBINM401 – Implement workplace information system
- BSBMGT405 – Provide personal leadership
- BSBMGT402 – Implement operational plan
- BSBINN301 – Promote innovation in a team environment
- BSBMGT401 – Show leadership in the workplace
- BSBCUS402 – Address customer needs
Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.
Why study with Upskilled?
Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and accredited courses at a certificate and diploma level. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes.
Upskilled understand the impacts of the digital age and are committed to delivering a premier online training experience that will revolutionise the way you learn. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled, you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.
Upskilled recognise that learning is an interaction. For that reason, they've put in place the right tools that deliver effective skills learning and are interactive too. By understanding how people systemise information effectively, Upskilled has been able to develop online programs that make study natural, rewarding, and fun.