Certificate IV in Customer Engagement

  • Qualification:

    Certificate IV

  • Study mode:


  • Payment options:

    Payment planUpfront payment

  • Duration:

    12 months

  • Start date:

    Anytime - start today!

  • Awarded by:

    Upskilled (RTO 40374)

  • Career Outcomes:

    Customer Service Manager | Contact Centre Operator | Telemarketer | Contact Centre Team Leader | Quality Assurance Coordinator | View All

This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.

Course Rundown

This Certificate IV in Customer Engagement (BSB40315) course, delivered online through Upskilled, will give you the skills to provide superior customer service in high customer contact roles in any industry. In this certificate course, you will develop advanced skills that could help prepare you for a role as team leader in your organisation.

Studying this customer engagement course, you will gain a range of competencies including how to mentor and coach within the workplace, how to show leadership in the workplace, how to implement operational plans, how to monitor a safe workplace, how to implement workplace information systems, and how to manage workplace stress.


There are no formal prerequisites for this course.

What You’ll Learn

In this customer engagement course, the units of competency you will study include:

  • BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBLED401 – Develop teams and individuals
  • BSBCUS401 – Coordinate implementation of customer service strategies
  • BSBMGT403 – Implement continuous improvement
  • BSBWOR403 – Manage stress in the workplace
  • BSBLDR403 – Lead team effectiveness
  • BSBCUS403 – Implement customer service standards
  • BSBINM401 – Implement workplace information system
  • BSBMGT405 – Provide personal leadership
  • BSBMGT402 – Implement operational plan
  • BSBINN301 – Promote innovation in a team environment
  • BSBMGT401 – Show leadership in the workplace
  • BSBCUS402 – Address customer needs

Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.

Why study with Upskilled?

Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and accredited courses at a certificate and diploma level. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes.

Upskilled understand the impacts of the digital age and are committed to delivering a premier online training experience that will revolutionise the way you learn. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!

Student Support

As a student of Upskilled, you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

Upskilled recognise that learning is an interaction. For that reason, they've put in place the right tools that deliver effective skills learning and are interactive too. By understanding how people systemise information effectively, Upskilled has been able to develop online programs that make study natural, rewarding, and fun.

Where Will It Lead Me?

Upon completion of this business course, you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Upskilled.

This customer contact online course will equip you with customised skills that you can use to advance your customer service career. The training that you will receive in mentoring, leadership, team development and customer service will give you a strategic edge in your progression to team leadership roles.

Curious about where a career in business could take you? Potential job outcomes may include:

How Much Will It Cost?

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1 – Save 15% when you pay upfront 
Total course cost:$3,780 (down from $4,450)

Option 2 – 24-month interest-free payment plan
No deposit, no interest to pay for 24 months. Get started for just $43 a week!