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Certificate IV in Customer Engagement

  • Qualification:

    Certificate IV

  • Study mode:


  • Payment options:

    Payment plan
    Upfront payment

  • Duration:

    12 months

  • Start date:

    Anytime – start today!

  • Awarded by:

    Upskilled (RTO 40374)

  • Career Outcomes:

    Customer Service Manager | Contact Centre Operator | Telemarketer | Contact Centre Team Leader | View all

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This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

Course Rundown

About this course

This Certificate IV in Customer Engagement (BSB40315) course, delivered online through Upskilled, will give you the skills to provide superior customer service in high customer contact roles in any industry. In this certificate course, you will develop advanced skills that could help prepare you for a role as team leader in your organisation.

Studying this customer engagement course, you will gain a range of competencies including how to mentor and coach within the workplace, how to show leadership in the workplace, how to implement operational plans, how to monitor a safe workplace, how to implement workplace information systems, and how to manage workplace stress.


There are no formal prerequisites for this course.

Areas of study

In this customer engagement course, the units of competency you will study include:

  • BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBLED401 - Develop teams and individuals
  • BSBCUS401 - Coordinate implementation of customer service strategies
  • BSBMGT403 - Implement continuous improvement
  • BSBWOR403 - Manage stress in the workplace
  • BSBLDR403 - Lead team effectiveness
  • BSBCUS403 - Implement customer service standards
  • BSBINM401 - Implement workplace information system
  • BSBMGT405 - Provide personal leadership
  • BSBMGT402 - Implement operational plan
  • BSBINN301 - Promote innovation in a team environment
  • BSBMGT401 - Show leadership in the workplace
  • BSBCUS402 - Address customer needs

Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.

Upskilled Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

Where Will It Lead Me?

Upon completion of this business course, you will receive a nationally recognised, accredited Certificate IV in Customer Engagement (BSB40315) from Upskilled.

This customer contact online course will equip you with customised skills that you can use to advance your customer service career. The training that you will receive in mentoring, leadership, team development and customer service will give you a strategic edge in your progression to team leadership roles.

Curious about where a career in business could take you? Potential job outcomes may include:

How Much Will It Cost?

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1 - Save 15% when you pay upfront
Total course cost: $3,270

Option 2 - 24-month interest free payment plan.
No deposit, no interest to pay for 24 months. Get started for just $38 a week!

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