Build dedicated skills for customer-facing work with this innovative Graduate Certificate in Customer Success Management course from RMIT Online.
Designed for students with no prior experience in client-facing roles, this first-of-its-kind course provides the foundation concepts and skills for one of Australia’s fastest-growing emerging career options. In this course, you’ll build the skills required to retain, engage and manage customers, and develop insight into client value, trends and opportunities.
Grounded in marketing, data and business strategy, this qualification equips students with the skills to analyse customer behaviour, develop communication and engagement strategies, and design client experiences. You’ll graduate from this qualification prepared to work in roles that maximise your business’ engagement with its customers.
This Graduate Certificate in Customer Success Management contains three core program courses, and the choice of one from two optional courses. See our Subjects section for more info or enquire about a course brochure.
If you’re interested in working with people and want industry-leading skills for a growing new field, this qualification is your next career step.