Accredited courses from leading Australian universities, TAFEs and colleges

Diploma in Community Services (VIC only)

  • Qualification:


  • Study mode:

    On Campus

  • Payment options:

    Payment plan
    Upfront payment
    Skills First Funding may be available

  • Duration:

    18 months

  • Start date:

    Monthly intake dates – enquire now!

  • Awarded by:

    Academies Australasia Polytechnic (RTO 21282)

  • Location:


  • Course fees:

    Price may vary

  • Career Outcomes:

    Disabilities Services Officer | Residential Care Officer | Migrant Service Worker | Community Case Worker or Manager | View all

Want more course info?

This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

Course Rundown

About this course

The Diploma in Community Services from AA Poly helps students turn a passion for people into a meaningful career. Providing a comprehensive foundation of knowledge and key skills, the course prepares students to become community services professionals and provide support, services, information and referral to community members in need.

You'll learn how to develop and deliver client support programs; provide counselling services; apply legal and ethical principles to cases; support clients with drug, alcohol and mental health issues; maintain client confidentiality; and develop, facilitate and review all areas of case management. You'll also develop an understanding of communication in the community workplace and discover how to obtain a positive response from clients and colleagues.

As well as background knowledge and practical skills, the Diploma includes 400 hours of real industry experience in the form of a work placement with one of AA Poly's community services industry partners.


There are no prerequisites for this course.

Areas of study

In this community services course, the subjects you may study include:

  • CHCCOM003 - Develop workplace communication strategies
  • HLTWHS004 - Manage work health and safety
  • CHCCCS007 - Develop and implement service programs
  • CHCLEG003 - Maintain legal and ethical compliance
  • CHCADV002 - Provide advocacy and representation services
  • CHCCDE011 - Implement community development strategies
  • CHCDEV001 - Confirm client development status
  • CHCCCS004 - Assess co-existing needs
  • CHCMHS005 - Provide services to people with co-existing mental health and alcohol and other drugs issues
  • CHCDIS0010 - Provide services to people with disability with complex needs
  • CHCDEV002 - Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 - Manage and promote diversity
  • CHCCSL002 - Apply specialist interpersonal and counselling interview skills
  • CHCMGT005 - Facilitate workplace debriefing and support processes
  • CHCPRP003 - Reflect on and improve own professional practice
Academies Australasia Polytechnic Study with Academies Australasia Polytechnic and experience their state of the art teaching and learning facility located in the vibrant city centre of Melbourne.

Enjoy an exciting learning experience with their indoor and outdoor study areas, recreational deck, tennis court, computer labs and more. Plus, their Bourke Street campus is within reach of Melbourne’s bustling business and finance centre, offering you more career possibilities.

Learn from skilled teachers with valuable industry knowledge and feel confident being qualified by AAPoly when you begin your career in IT, community services, hospitality or more. They’ve got over 15 years of experience and the dedication to help you get to where you want to be!
When you study with Academies Australasia Polytechnic you’ll become part of a supportive community both in and out of the classroom.

Turn to their experienced and supportive teachers, mentors or on-campus counsellor, who are all committed to making your time with AAPoly a positive one.

AAPoly’s Peer Mentor Support Program is the main component of their orientation. The program helps ensure you settle in well, promotes a healthy physical and mental wellbeing, and hosts loads of social events allowing you to meet fellow students and experience what Melbourne has to offer.

Campus locations

This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations:

  • Victoria: Melbourne

Where Will It Lead Me?

Upon successful completion of this course you will receive a Diploma in Community Services from AA Poly.

Graduates will be equipped to pursue roles such as case workers or managers in welfare organisations or a number of specialised community services environments. Approved by the Australian Community Workers Association, this course also offers graduates the exclusive opportunity to apply for Government roles in Justice and Human Services.

Curious about where a career in community services could take you? Potential job outcomes may include:

  • Disabilities Services Officer
  • Residential Care Officer
  • Migrant Service Worker
  • Community Case Worker or Manager
  • Domestic/Family Violence Worker
  • Government Officer (Justice or Human Services)

How Much Will It Cost?

Finance options

AA Poly offers a range of payment options to suit any budget:

  • Upfront payment - All course costs can be paid in full via VISA/MasterCard or bank deposit
  • Payment Plan
  • Skills First Funding - 2017 (VIC State Government Subsidised Funding) is available for eligible students

You may be eligible to receive Skills First Funding for this course!

Under Skills First Funding, the Victorian government will contribute to the cost of training for eligible students to study courses that will prepare students to work in an industry with growing need for skilled workers.

The provider of this course is a Skills First registered institution. Enquire about this course now to find out more about your eligibility.

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