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Diploma of Community Services

  • Qualification:


  • Study mode:


  • Payment options:

    Payment plan
    Upfront payment

  • Duration:

    Max 24 months

  • Start date:

    Anytime – start today!

  • Awarded by:

    Integrated Care & Management Training (ICMT) (RTO 90197)

  • Course fees:

    Price may vary

  • Career Outcomes:

    Team Leader | Case Coordinator | Case Management Supervisor | Community Services Worker | View all

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This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

Course Rundown

About this course

This online Diploma of Community Services (CHC52015) course, offered through Open Colleges in partnership with Integrated Care & Management Training, is a nationally recognised accreditation that will qualify you to work in the community services sector.

The course has a strong focus on equipping students with advocacy and case management skills, enabling them to work with a variety of complex clients and cases.Through the course's comprehensive syllabus, students will be given a mix of theoretical and practical skills. Students will learn how to support community leadership, provide intervention strategies for clients with mental health and drug issues, and identify children at risk.

The structured workplace learning component will also give students the opportunity to gain valuable on-the-job training. Upon completion of the course, graduates will be able to work in roles such as social welfare worker, case manager and family services coordinator.

Work experience

As part of this course, you must complete 160 hours of structured workplace learning, supervised by a qualified staff member. If you choose to you can complete your work placement in Fiji!

Open Colleges have partnered with Action for Children and the Aged (ACATA) Trust Fiji to offer students of the Diploma of Community Services the opportunity to complete their required work placement hours over the course 2 weeks in Fiji. You'll have the chance to volunteer in Fijian communities promoting healthy lifestyles and eating habits to influence the health of children and the aged if you choose to.


To be eligible for this course you must:

  • Have successfully completed English at Year 12 level; OR
  • Have successfully completed a nationally recognised training qualification at certificate III or higher; OR
  • Have at least three years' experience in a role that requires written communication and documentation.

Areas of study

In this community services course, the subjects you will study include:

  • CHCDIV003 - Manage and promote diversity
  • CHCCOM003 - Develop workplace communication strategies
  • CHCCCS007 - Develop and implement service programs
  • CHCDEV002 - Analyse impacts of sociological factors on clients in community work and services
  • CHCLEG003 - Manage legal and ethical compliance
  • CHCMGT005 - Facilitate workplace debriefing and support processes
  • HLTWHS004 - Manage work health and safety
  • CHCCSM005 - Develop, facilitate and review all aspects of case management
  • CHCDEV001 - Confirm client developmental status
  • CHCCW503A - Work intensively with clients
  • CHCPRT001 - Identify and respond to children and young people at risk
  • CHCCSL001 - Establish and confirm the counselling relationship
  • CHCPRP003 - Reflect on and improve own professional practice
  • CHCCSM006 - Provide case management supervision
  • BSBFIM501A - Manage budgets and financial plans
  • BSBPMG522A - Undertake project work
Open Colleges Open Colleges is one of the largest private education providers in Australia. It offers a wide variety of courses, from leisure courses to vocational and higher education courses, many of which are government-accredited and employer-recognised. Most courses are delivered online or via blended learning, allowing you to work at your own pace and around your own schedule. Studying with Open Colleges is perfect for people with busy lifestyles, and those wishing to work and learn for themselves.
As a student of Open Colleges, you will have access to a range of student and administrative support options. Your course trainers are available via email, messaging and through your online course forums in OpenSpace. You will also have access to help with study skills such as time management, essay writing and referencing.

Where Will It Lead Me?

Upon successful completion of this course you will receive a nationally recognised, accredited Diploma of Community Services (CHC52015) from Integrated Care & Management Training Pty Ltd (90197).

This online Diploma of Community Services course offered through Open Colleges will equip you with the skills and qualifications to work in the rewarding field of community services. By completing this course you'll not only expand your skillset and knowledgebase, but also greatly improve your career prospects and potential. Graduates from this course go on to work in a variety of roles and contexts.

Case Management Society of Australia and New Zealand (CMSA)

Open Colleges is proud to announce its affiliation with the Case Management Society of Australia and New Zealand (CMSA). CMSA is the national registration and regulatory body for Certified Case Managers, and is also the peak body for professionals employed in case management roles within Australia and New Zealand.

As a result of this affiliation, students now have unlimited access to CMSA's Tertiary E-Resource Library, which includes:

  • National Standards of Practice for Case Management, 3rd Edition 2013
  • National Code of Ethics for Case Management, 2nd Edition 2013
  • National Self-Assessment for Case Management Practice Handbook, 1st Edition 2015
  • National Skill Set for Effective Case Management in Australia and New Zealand: Skills Workbook

This means that you will not only be able to gain a thorough insight into the core skill of case management in the health and community services industry but also have fantastic learning resources to turn to when doing course assessments.

Hoping to go to uni?

If you plan to enrol in a social science or social work degree with Charles Sturt University when you complete this course, you'd be entitled to apply for the Open Colleges $2,000 scholarship to spend however you like. You could use it to assist with your tuition fees, to buy textbooks or to stock up on supplies for your new course. The scholarship is sponsored by Open Colleges and is awarded exclusively to four Open Colleges students per year.

Open Colleges has formalised articulation with Charles Sturt University. After graduation from this course you may wish to undertake the:

  • Bachelor of Social Science (Social Welfare) and receive 18 months of credit transfer into a 3 year degree; OR
  • Bachelor of Social Work and receive 12 months of credit transfer into a 4 year degree.

Curious about where a career in community services could take you? Potential job outcomes may include:

How Much Will It Cost?

Finance options

Open Colleges offers two flexible payment models to help make studying more affordable:

Payment Option 1: Pay in weekly instalments

  • $65.14 per week (72 weekly repayments)
  • $100 deposit

Payment Option 2: Pay in full when you enrol and save up to 20% on your course fees

  • $3,832 upfront payment

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