Certificate IV in Information Technology Support

  • Qualification:

    Certificate IV

  • Study mode:


  • Payment options:

    Payment planUpfront payment

  • Duration:

    12 months

  • Start date:

    Anytime - start today!

  • Awarded by:

    Upskilled (RTO 40374)

  • Career Outcomes:

    Systems Administrator | Computer Technician | Customer Support Officer | Network Operations Technician | Information Systems Officer | View All

This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.

Course Rundown

This Certificate IV in Information Technology (Support) (ICT40215) course, offered online by Upskilled, will give you the technical skills and ICT training to be able to support clients and deliver strong IT competencies.

You will gain a strong foundational understanding in information technology and learn how to utilise these skills to provide effective services within a range of ICT contexts.


Anyone can apply, however, it is recommended that you use the following pathways:

  • Achieved Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent; OR
  • Demonstrated vocational experience in a range of support-related work environments in software programming, application programming, web development, or similar

What You’ll Learn

In this IT support course, the units of competency you will study include:

Core units:

  • BSBWHS304 – Participate effectively in WHS communication and consultative processes
  • BSBSUS401 – Implement and monitor environmentally sustainable work practices
  • ICTICT202 – Work and communicate effectively in an ICT environment
  • ICTICT401 – Determine and confirm client business requirements
  • ICTICT418 – Contribute to copyright, ethics and privacy in an ICT environment


  • ICTNWK401 – Install and manage a server
  • ICTNWK402 – Install and configure virtual machines for sustainable ICT
  • ICTNWK410 – Install hardware to a network
  • ICTNWK411 – Deploy software to networked computers
  • ICTNWK412 – Create network documentation
  • ICTICT404 – Use online learning tools
  • ICTICT405 – Develop detailed technical design
  • ICTICT408 – Create technical documentation
  • ICTICT413 – Relate to clients on a business level
  • ICTSAS410 – Identify and resolve client ICT problems
  • ICTWEB420 – Write content for web pages
  • ICTWEB414 – Design simple web page layouts
  • ICTWEB429 – Create a markup language document to specification
  • ICTWEB403 – Transfer content to a website using commercial packages
  • ICTWEB405 – Monitor traffic and compile website traffic reports

Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.

Why study with Upskilled?

Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and accredited courses at a certificate and diploma level. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes.

Upskilled understand the impacts of the digital age and are committed to delivering a premier online training experience that will revolutionise the way you learn. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!


Student Support

As a student of Upskilled, you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

Upskilled recognise that learning is an interaction. For that reason, they've put in place the right tools that deliver effective skills learning and are interactive too. By understanding how people systemise information effectively, Upskilled has been able to develop online programs that make study natural, rewarding, and fun.

Where Will It Lead Me?

Upon completion of this business course, you will receive a nationally recognised, accredited Certificate IV in Information Technology (Support) (ICT40215) from Upskilled.

Curious about where a career in information technology could take you? Potential job outcomes may include:

How Much Will It Cost?

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1 – Save 15% when you pay upfront 
Total course cost:$3,780 (down from $4,450)

Option 2 – 24-month interest-free payment plan
No deposit, no interest to pay for 24 months. Get started for just $43 a week!