Certificate III in Customer Engagement

  • Qualification:

    Certificate III

  • Study mode:


  • Payment options:

    Payment planUpfront payment

  • Duration:

    12 months

  • Start date:

    Anytime - start today!

  • Awarded by:

    Upskilled (RTO 40374)

  • Career Outcomes:

    Customer Service Manager | Contact Centre Operator | Interviewer | Telemarketer | Telesales Representative | View All

This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.

Course Rundown

This Certificate III in Customer Engagement (BSB30215) course, delivered online or on campus through Upskilled, teaches the skills to enable you to provide quality customer service in high customer engagement roles.

In this certificate course, you will gain the training to launch a successful career in the industry of your choice.


There are no formal prerequisites for this course.

What You’ll Learn

In this customer engagement course, the units of competency you may study include:

  • BSBCUE301 – Use multiple information systems
  • BSBCUE307 – Work effectively in customer engagement
  • BSBCUE309 – Develop product and service knowledge for customer engagement operation
  • BSBCUS301 – Deliver and monitor a service to customers
  • BSBWOR201 – Manage personal stress in the workplace
  • FNSSAM301 – Identify opportunities for cross-selling products and services
  • BSBCUE304 – Provide sales solutions to customers
  • BSBITU203 – Communicate electronically
  • BSBWHS302 – Apply knowledge of WHS legislation in the workplace
  • BSBWOR301 – Organise personal work priorities and development
  • BSBCMM301 – Process customer complaints
  • BSBWOR203 – Work effectively with others

Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.

Why study with Upskilled?

Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and accredited courses at a certificate and diploma level. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes.

Upskilled understand the impacts of the digital age and are committed to delivering a premier online training experience that will revolutionise the way you learn. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!


Student Support

As a student of Upskilled, you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.

Upskilled recognise that learning is an interaction. For that reason, they've put in place the right tools that deliver effective skills learning and are interactive too. By understanding how people systemise information effectively, Upskilled has been able to develop online programs that make study natural, rewarding, and fun.

Where Will It Lead Me?

Upon successful completion of this course you will receive a nationally recognised, accredited Certificate III in Customer Engagement (BSB30215) from Upskilled.

This customer engagement online course will give you key skills that you can use to launch your customer service career.

Curious about where a career in marketing could take you? Potential job outcomes may include:

How Much Will It Cost?

Finance options

Upskilled offers a choice of two convenient payment options to help make studying more affordable:

Option 1 – Save 15% when you pay upfront 
Total course cost:$3,360 (down from $3,950)

Option 2 – 24-month interest-free payment plan.
No deposit, no interest to pay for 24 months. Get started for just $38 a week!