Service Design: Accelerated Course (1 Week)

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  • Qualification:
    Short Course
  • Study mode:
    On Campus
  • Payment options:
    Payment plan
    Upfront payment
  • Duration:
    5 days
  • Start date:
    Enquire now for start dates!
  • Awarded by:
    Academy Xi
  • Location:
  • Career Outcomes:
    Project Manager | Advertising or Marketing Professional | Entrepreneur | Product Manager | Creative Director | View All

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Course Rundown

When it comes to creating an effective brand experience for customers, service design is key. In this fast-tracked one-week course, students learn the tools and techniques that are essential to effective service design.

Learning from an expert instructor, you’ll finish class each day having learned a new technique to apply to a new or existing service experience. You’ll cover everything from understanding and researching customers to creating innovative service concepts through blueprints, storyboards and usability testing.

Over the course of the week, you’ll also tackle a real-world problem, guided through step-by-step to solve it and gain valuable practical experience.


There are no eligibility requirements for this course.

In this marketing course, the subjects you may study include:

  • Introduction to Service Design
  • Problem Definition
    • Service Scope
    • Framing the Service
    • Understanding the problem space
  • Understanding People
    • Stakeholder Maps
    • Research Techniques
    • Research planning
    • Proto-personas
  • Exploring Services
    • Service Opportunities
  • Creating Service Concepts
    • Creative Thinking and Ideation
    • Storyboards
    • Prototyping Services
  • Involving the customer
    • Usability testing
  • Communicating Service Concepts
    • Service Blueprints

Get up to speed with some of the most in-demand skills when you study with Academy Xi and prepare to design a brighter future!

Boost your knowledge in all things digital and tech when you study at their Melbourne or Sydney campus. From to Virtual Reality Design to Service Design, UX and Growth Marketing... their entire suite of courses are led by industry leaders and aim to give you the best head start.

Whether you’re a beginner or want to brush up on your studies, each session with Academy Xi will unlock new skills and techniques for you to implement right away.

When you join Academy Xi you’ll be part of a team who have a genuine interest in your success. They’re classes are kept small which means your mentor will have more focus on you.

“The instructors took time to understand each student... and provided tailored instruction. I also really enjoyed the collaborative classroom setting – I learned a lot from my fellow students. The instructors were brilliant and passionate and the Academy Xi family were extremely supportive.” – Academy Xi graduate

Gain the confidence, support and knowledge to enter the next chapter of your career with Academy Xi.

Campus Locations

This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations:

Victoria: Melbourne

Want more course info?    

Enquire Now

Where Will It Lead Me?

Upon successful completion of this course you will receive a Service Design qualification from Academy Xi.

Graduates will be prepared to break into the ever-growing field of service design, or apply their skills to existing positions in technology, project management and other disciplines.

Curious about where a career in marketing could take you? Potential job outcomes may include:

How Much Will It Cost?

The fee for this course is $3500.

Academy Xi offers affordable payment options to help you start your studies sooner:

  • Make repayments through Study Loans
  • Or, pay your course fees upfront via credit card.
  • Make repayments through zipMoney
For more information