Learn everything you need to know to thrive in customer-facing roles with the Certificate III In Customer Engagement (BSB30215) from Edmund Barton College. This nationally recognised qualification will give you the skills and knowledge to communicate with customers effectively.
The self-paced, 100% online course is all about getting you confident with engaging with customers both face-to-face and over the phone in a Contact Centre. Cover how to provide excellent customer service, work in a team environment, work with computers, work to key performance indicators, provide support to a team, provide technical advice and capture data.
Most students complete the course in just six months, although Edmund Barton College is giving you full access to course material and their expert mentors for 12 months. So you can log on and learn at your own convenience and pace.