Accredited courses from leading Australian universities, TAFEs and colleges

Certificate III in Retail (NSW Only)

  • Qualification:

    Certificate III

  • Study mode:

    On Campus

  • Payment options:

    Payment plan
    Upfront payment

  • Duration:

    12 months full-time (for employment based traineeship)

  • Start date:

    Enquire now for start dates!

  • Awarded by:

    Benchmark College (RTO 90274)

  • Location:


  • Course fees:

    Price may vary

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This course meets Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

What you'll learn

About this course

The Certificate III in Retail from Benchmark College prepares students to pursue roles in retail operations. It's a nationally recognised qualification providing the skills and knowledge needed to work in a range of retail settings, including department stores, supermarkets, specialty stores and retail fast food outlets.

You'll learn customer service skills and effective sales techniques; supplementary skills such as administration and creative merchandising; and how to work effectively within the retail team environment. You'll also cover key areas such as workplace health and safety and potential security risks within a retail setting.

The course consists of eight core units and five elective units, with a range of assessment methods incorporated to enable students to demonstrate key skills and competencies.

This course has flexible delivery options;

  • School-based Traineeships - which allow year 10, 11 and 12 high school students to commence or complete a traineeship at school.
  • Employment-based Traineeship - all training and assessments are conducted in the workplace so that you learn on the job in a practical and relevant way.
  • Classroom-based - courses are scheduled throughout the year, in locations throughout NSW. Enquire now for more information.
  • On-Campus - this course is available at the Benchmark campus. Enquire now for more information.


To be eligible to study this course, applicants must meet the following entry requirements:

  • Candidates must have a Unique Student Identifier; AND
  • Candidates must complete a LLN quiz upon entry.

Areas of study

In this retail course, the subjects you may study include:

  • SIRXCEG001 - Engage the customer
  • SIRXCEG002 - Assist with customer difficulties
  • SIRXCEG003 - Build customer relationships and loyalty
  • SIRXCOM002 - Work effectively in a team
  • SIRXIND001 - Work effectively in a service environment
  • SIRXRSK001 - Identify and respond to security risks
  • SIRXSLS001 - Sell to the retail customer
  • SIRXWHS002 - Contribute to workplace health and safety
  • SIRRINV001 - Receive and handle retail stock
  • SIRRRTF001 - Balance and secure point-of-sale terminal
  • SIRXIND002 - Organise and maintain the store environment
  • SIRXIND003 - Organise personal work requirements
  • SIRXPDK001 - Advise on products and services
Benchmark College Registered by the Australian Skills Quality Authority (ASQA), Benchmark College (RTO Code 90274) offers 15 different Nationally Recognised Qualifications to people entering the workforce, changing their careers or wanting to turn their skills and knowledge into a qualification.

Benchmark College, see learning as a lifelong journey and a pathway for change and growth. They aim to always have the student at the centre of their service delivery and are committed to providing you with learning support throughout your training.

Benchmark College's diverse range of qualifications provides graduate's opportunities to gain employment in a number of different industries including Early Childhood Education (Child Care), Individual Support (Aged Care), Business, Retail, Warehousing Operations and Training and Assessment.
Benchmark College is dedicated to offering their students access to learning support throughout their entire study journey.

The change and growth that occurs in students while studying is supported and nurtured by the dedicated team at Benchmark. Experienced trainers have the student as their main focus, and are committed to modelling best practice techniques both in and out of the classroom.

Students may also have the opportunity to attend free tutorials and workshops to optimise their learning experience.

Campus locations

This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations:

  • New South Wales: Penrith

Career outcomes

Upon successful completion of this course you will receive a Certificate III in Retail from Benchmark College.

Graduates will be prepared to work within a range of retail settings in assistant, supervisor or team leader roles. Graduates may also opt to continue their studies with a Certificate IV in Retail Management or other relevant Certificate IV qualification.

Payment options & support

Finance options

Benchmark College offers a range of payment options to suit any budget:

  • Upfront payment - All course costs can be paid in full via VISA/MasterCard, Ezidebit, cheque or bank deposit
  • Payment Plan
  • Eligible students may qualify for NSW Government subsidies for this course

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