Course Rundown
Ready to push yourself further and take on professional challenges? This online Certificate IV in Customer Engagement (BSB40315) from MCI Institute develops your leadership skills, preparing you to take on more senior customer service roles.
Customer experience can make or break a business, so it’s important to employers that they hire candidates with the right credentials. This qualification equips you with the skills to handle complex customer enquiries, analyse customer behaviour and lead a sales team.
Learning online lets you take your studies anywhere and fit them around your other commitments. Start studying today for the job you want without having to give up your work or social life.
Eligibility
There are no prerequisites for this course - anyone can apply!
What You’ll Learn
In this customer engagement course, subjects you may study include:
Core units:
- MCI-O - MCI Orientation
- BSBCUS401 - Coordinate implementation of customer service strategies
- BSBLED401 - Develop teams and individuals
- BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Electives:
- BSBCUS402 - Address customer needs
- BSBMGT402 - Implement operational plan
- BSBPMG522 - Undertake project work
- BSBMGT401 - Show leadership in the workplace
- BSBWOR403 - Manage stress in the workplace
- BSBINM401 - Implement workplace information system
- BSBMGT403 - Implement continuous improvement
- BSBHRM405 - Support the recruitment, selection and induction of staff
- BSBPMG415 - Apply project risk management techniques
- BSBCUE403 - Schedule customer engagement activity
Why study with MCI Institute?
Courses in Accounting, Business, Leadership, WHS and more, MCI Institute can get you recognised in it all!
MCI is an award-winning, education provider, proudly taking home 30 awards in the last 15 years, including placing on the 2018 AFR Most Innovative Companies List. They make education within your reach through supported online delivery so you can study anywhere, anytime, to achieve your career goals.
With close ties to corporate Australia, MCI strive for success and strive to help their students succeed by maintaining the only the highest international education standards.
Student Support
Even though you’re studying online, you’re never alone with MCI Institute! They offer students access to support teams who will make sure you’re on track with your studies and your wellbeing is in-check. From time management tips to how to increase motivation and even nutritional tips, MCI’s online support program will help you stay on track every step of the way to graduation day.
Get a free course guide