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Key Account Management


Australian Institute of Management Education and Training logo
  • Qualification:
    Short Course
  • Study mode:
    On Campus
  • Payment options:
    Payment plan
    Upfront payment
  • Duration:
    2 Days
  • Start date:
    Enquire now for upcoming start dates.
  • Awarded by:
    Australian Institute of Management Education and Training (RTO 0049)
  • Location:
    SA | QLD | VIC | NSW
  • Career Outcomes:

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Course Rundown

Effective account management requires a range of skills and attributes. By exploring various tools and techniques you will gain the specialized skills and knowledge to develop and implement tailored key account management and service strategies for your organization. This Key Account Management course includes comprehensive course notes, morning tea, lunch and afternoon tea and internet access.

The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.

Australian Institute of Management Education and Training facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?

 

Eligibility

If you’re an account manager, sales manager or you’re simply looking to develop your career in this area, this Key Account Management course is ideal as it will help you to develop best practice key account management competencies.

In this Key Account Management course, the subjects you may study include:

DAY ONE

  • Essential account manager skills
  • Customer perception
  • Porter's five forces
  • The pathway to KAM
  • Assessing your own organization
  • Team dynamics
  • Empowering internal sales staff
  • Ensuring effective customer service
  • Identifying potential key accounts

DAY TWO

  • Building alliances
  • The opportunity snail
  • Customer decision making processes
  • Developing a customer-specific strategy
  • Impact analysis
  • The value chain
  • Implementation and review processes

AIM provides students with practical qualifications that certify their skills and advances their careers. Each qualification is delivered through a blend of practical exercises and evaluative tools, and with no exams to study for; students can focus on completing assessments that have real world application. With the choice to study online or on campus, studying with AIM means you can maintain your work-life balance while building your future career.

Australian Institute of Management Education and Training Pty Limited (RTO code 0049) (AIMET) is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

AIM (RTO 0049) prides itself on delivering holistic, comprehensive qualifications, that helps you fast-track your career whilst gaining official certification of your skills. Whether you prefer online learning or face-to-face classes, AIM offers both options.

The online virtual campus, MyAIM allows students to work through the online modules at their own pace, connect with other students and receive online learning support from AIM’s Student Support and Coaching Services teams.

Campus Locations

This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations:

New South Wales: Sydney
Queensland: Brisbane
South Australia: Adelaide
Victoria: Melbourne
: Mackay, Moranbah

Want more course info?    

Enquire Now

Where Will It Lead Me?

Upon successful completion of this Key Account Management course from Australian Institute of Management Education and Training you'll be able to:

  • Leverage best-practice key account management competencies, including the knowledge and skills required to effectively manage your key accounts.
  • Implement tailored key account management strategies for your organization in order to segment key accounts and assess their profitability.
  • Identify opportunities to add value and provide a total business experience for clients while creating and implementing client-focused service strategies.
  • Create, develop and implement a written key account management plan as well as contract management and communication plans.

How Much Will It Cost?

We require full payment to be made upfront prior to attending the training. Payment options we offer include:

  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order - If you need to raise an internal purchase order please advise. Your space on the course is not secured until you have provided us with an official Purchase Order with all relevant details completed.
  • Zip Money - If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest-free and flexible weekly, fortnightly or monthly payment options.
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