Customer Experience Strategy and Design

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  • Qualification:
    Short Course
  • Study mode:
  • Payment options:
    Upfront payment
  • Duration:
    6 weeks - up to 50 hours
  • Start date:
    Enquire now about upcoming start dates
  • Awarded by:
    RMIT Online
  • Location:
  • Career Outcomes:

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Course Rundown

Take an in-depth look at customer-experience analysis, optimisation and strategy, from UX design to customer journey maps. Get the skills to design solutions for breathtaking customer experiences and learn how to embed CX thinking into your organisation’s business model.

How does it work? 

Learn how to enhance every customer interaction. From UX design to customer journey maps, you can transform your workplace by embedding customer-experience thinking deep into the business model.

Expert mentors provide guidance and support along the way, and you’ll work on real-world scenarios built in collaboration with leading industry partners.


There are no entry requirements or prerequisites for this course, however you will need a strong Wi-Fi connection. 

In this short course, the topics you may cover include: 

  • The role of customer-experience
  • Customer expectations and insights
  • Customer journey mapping
  • CX analysis
  • CX optimisation
  • CX strategy

Looking for a world-class education experience that you can receive from the comfort of your own home? Turn to RMIT Online!

Check out their range of online degrees or upskill faster with a short course and prepare to excel your career. With RMIT Online, you’ll build real-world skills, work closely with their respected industry partners and get the knowledge to transform your career. Being RMIT accredited means you’ll be recognised by one of the most innovative and respected technology institutions in Australia.

Studying online doesn’t mean you have to go through the learning journey solo. When you study with RMIT Online you’ll be connected with a support team and a global network of industry experts, academics and peers, who will help you every step of the way. Whether you have a technical issue, feel bogged down and need someone to talk to or struggling with an assignment - they’ve got the right people to help get you to where you want to be.

Where Will It Lead Me?

RMIT has built this program with leading companies who have transformed and thrived in a changing workforce. Start with the fundamentals, then you’ll build real-world strategies that can be immediately applied back in the workplace.


How Much Will It Cost?

An upfront payment of $770 is required for this course. 

For more information
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