Course Rundown
Take an in-depth look at customer-experience analysis, optimisation and strategy, from UX design to customer journey maps. Get the skills to design solutions for breathtaking customer experiences and learn how to embed CX thinking into your organisation’s business model.
How does it work?
Learn how to enhance every customer interaction. From UX design to customer journey maps, you can transform your workplace by embedding customer-experience thinking deep into the business model.
Expert mentors provide guidance and support along the way, and you’ll work on real-world scenarios built in collaboration with leading industry partners.