The response to this selection criterion is modelled on the STAR approach.
Working as a legal secretary at a law firm for the past four years has developed my numeracy, literacy and accuracy skills to a high level. When dealing with clients’ cases and information, it is vital to be accurate and take great care with attention to detail.
I regularly deal with the financial accounts for our busy office, which involves accurate input of financial data into our computer system. I am also required to communicate with clients via letters and emails. It is important that these communications are constructed in the correct manner, both for customer understanding and compliance with the firm’s regulations. I occasionally undertake cash handling tasks with the expectation of zero cash errors.
For example, one particularly important case our firm undertook involved the preparation and location of particular, relevant information. I was involved with gathering this information and assisted in writing various reports. This required a strong attention to detail and the accuracy of the information influenced the outcome of the case. As a result, I was highly commended by the lawyer running the case.