Hospitality Manager Resume Examples and How to Write
Struggling to secure hospitality management interviews despite years of front-line experience and genuine passion for creating exceptional guest experiences? You’re not alone. Many talented hospitality professionals across Australia find themselves stuck in supervisory roles, wondering why their customer service excellence and operational knowledge isn’t translating into management opportunities at hotels, restaurants, and entertainment venues nationwide.
Australia’s hospitality industry contributes over $47 billion to the economy and is experiencing renewed growth as tourism rebounds and domestic travel flourishes. Whether you’re stepping up from assistant manager roles, transitioning from retail management, or completing hospitality studies through institutions like Blue Mountains International Hotel Management School, your resume needs to demonstrate both operational expertise and the leadership capabilities that Australian hospitality businesses demand.
This comprehensive guide will revolutionise how you present your hospitality management credentials, providing you with industry-specific strategies to showcase your guest service achievements, highlight your team leadership skills, and demonstrate the revenue-driving capabilities that position you as the hospitality leader Australian establishments need to thrive in competitive markets.
Hospitality Manager Resume (Text Version)
ALEXANDRA MARTINEZ
Hospitality Manager
Mobile: 0434 567 890
Email: [email protected]
LinkedIn: linkedin.com/in/alexandramartinezhospitality
Location: Sydney, NSW
PROFESSIONAL SUMMARY
Dynamic hospitality manager with 8+ years of progressive experience in hotel operations, restaurant management, and guest services across luxury and boutique properties. Successfully managed teams of 45+ staff whilst achieving 92% guest satisfaction scores and driving $2.8M annual revenue growth. Expert in operational excellence, staff development, and customer relationship management with proven track record of implementing cost-saving initiatives and enhancing service delivery standards across diverse hospitality environments.
PROFESSIONAL EXPERIENCE
Assistant Hotel Manager | The Langham, Sydney | February 2021 – Present
• Oversee daily operations for 98-room luxury hotel, managing front desk, housekeeping, and concierge teams of 35+ staff members
• Achieve consistent guest satisfaction scores of 93%+ through implementation of personalised service standards and staff training programs
• Drive revenue optimisation strategies resulting in 18% increase in average daily rate and 15% improvement in occupancy rates
• Implement cost control measures reducing operational expenses by $180,000 annually whilst maintaining service quality standards
• Lead staff recruitment, training, and performance management, achieving 89% employee retention rate in competitive market
Restaurant Manager | Rockpool Bar & Grill | March 2019 – January 2021
• Managed full-service restaurant operations for 180-seat venue generating $3.2M annual revenue
• Supervised team of 28 front-of-house and kitchen staff, implementing service protocols that improved table turnover by 22%
• Developed staff training programmes covering wine service, food knowledge, and customer service excellence
• Negotiated supplier contracts and managed inventory control, reducing food costs by 8% whilst maintaining quality standards
• Coordinated special events and private dining experiences, generating additional $450,000 in annual revenue
Front Office Supervisor | Hilton Sydney | June 2017 – February 2019
• Supervised front desk operations for 579-room hotel, managing check-in/check-out processes and guest services
• Trained and mentored team of 15 front desk associates on customer service standards and property management systems
• Implemented guest recognition programmes and service recovery procedures, improving customer loyalty metrics by 25%
• Managed room inventory and rate optimisation, contributing to 12% increase in rooms revenue during tenure
• Coordinated with housekeeping and maintenance departments to ensure seamless guest experience delivery
Guest Services Coordinator | Crown Melbourne | September 2015 – May 2017
• Provided premium guest services for VIP and gaming customers in luxury entertainment complex environment
• Coordinated dining reservations, entertainment bookings, and personalised concierge services for high-value guests
• Developed strong relationships with regular guests, contributing to 35% increase in customer retention rates
• Supported events team with corporate functions and private celebrations, ensuring flawless execution and guest satisfaction
• Gained comprehensive understanding of gaming operations, food and beverage service, and entertainment management
EDUCATION
Bachelor of Business (Hospitality Management) | Griffith University | 2015
• Major: Hotel and Resort Management
• Final Project: “Sustainable Tourism Practices in Australian Hospitality” – awarded High Distinction
• Relevant Coursework: Revenue Management, Food and Beverage Operations, Service Quality Management
PROFESSIONAL DEVELOPMENT
• Hotel Revenue Management Certificate – Cornell University Online (2022)
• Wine Service and Sommelier Level 1 – Court of Master Sommeliers (2020)
• First Aid and Responsible Service of Alcohol (RSA) – Current NSW Certifications
CORE COMPETENCIES
• Hotel and Restaurant Operations Management
• Team Leadership and Staff Development
• Guest Relations and Customer Service Excellence
• Revenue Management and Cost Control
• Property Management Systems (Opera, Micros)
• Event Planning and Coordination
• Inventory Management and Supplier Relations
• Performance Analysis and Reporting
KEY ACHIEVEMENTS
• Consistently maintained guest satisfaction scores above 90% across all managed properties
• Achieved $2.8M cumulative revenue growth through operational improvements and service enhancement
• Reduced staff turnover by 34% through implementation of comprehensive training and recognition programmes
• Named “Manager of the Year” – Australian Hotels Association NSW (2023)
What is The Best Format for a Hospitality Manager Resume?
The reverse chronological format is ideal for hospitality manager resumes as it clearly demonstrates your career progression through increasingly senior hospitality roles and showcases your track record of operational success and team leadership. This format works particularly well in Australia’s hospitality industry where employers value steady career growth and proven experience managing diverse hospitality operations.
Use professional, approachable fonts like Arial, Calibri, or Verdana that convey reliability and attention to detail. Your name should be prominent at 16-18 points, section headings at 12-14 points, and body text at 11-12 points for optimal readability. Maintain consistent 1-inch margins and ensure adequate white space to create a clean, organised presentation that reflects your systematic approach to hospitality management.
Always submit as a PDF unless specifically requested otherwise, as this preserves formatting and demonstrates your attention to professional standards. Your resume should include these essential sections:
Header: Include your full name, professional title (Hospitality Manager), mobile number, professional email address, LinkedIn profile, and location (city and state).
Professional Summary: A compelling 3-4 line overview highlighting your experience, leadership achievements, and key contributions to hospitality operations.
Experience: Detail your work history in reverse chronological order, focusing on hospitality management, supervisory, and customer service roles.
Education: Include relevant hospitality qualifications, degrees, and any specialised training that demonstrates your industry knowledge.
Other sections: Consider adding professional development, core competencies, key achievements, or industry certifications that showcase your expertise and commitment to hospitality excellence.
What Experience Should Be on Your Hospitality Manager Resume?
Your experience section should demonstrate your evolution into hospitality leadership whilst highlighting quantifiable achievements that show your impact on guest satisfaction, revenue generation, and operational efficiency. Focus on roles that showcase your ability to manage diverse teams, deliver exceptional customer experiences, and drive business results in competitive hospitality markets.
Australian employers particularly value hospitality managers who understand local market dynamics, regulatory requirements, and can adapt to seasonal fluctuations while maintaining consistent service standards. Emphasise experiences that show your ability to balance cost control with service excellence, manage multicultural teams, and create memorable experiences that drive customer loyalty and positive reviews.
CORRECT EXAMPLE:
Hospitality Manager | The Sebel Brisbane | March 2020 – Present
• Manage comprehensive hotel operations for 252-room property, leading cross-functional teams of 42 staff across front office, housekeeping, and guest services
• Achieve industry-leading guest satisfaction scores of 94% through implementation of personalised service standards and continuous staff development
• Drive revenue growth of 23% year-over-year through strategic pricing, upselling initiatives, and corporate partnership development
• Implement operational efficiencies reducing labour costs by 12% whilst improving service delivery times and guest experience quality
• Lead crisis management during COVID-19 pandemic, successfully adapting operations and maintaining 78% staff retention during industry downturn
INCORRECT EXAMPLE:
Hotel Manager | Brisbane Hotel | 2020 – Present
• Managed hotel operations and staff
• Worked with guests and handled complaints
• Supervised different departments
• Helped with bookings and front desk
• Participated in meetings and planning
Entry-Level Hospitality Manager Resume Samples [Experience]
For professionals transitioning into their first hospitality management role, focus on supervisory experience, leadership responsibilities, and achievements that demonstrate readiness for management duties. Include assistant manager roles, team leader positions, or significant project leadership that shows your capability to manage operations and develop staff effectively.
CORRECT EXAMPLE:
Assistant Duty Manager | InterContinental Sydney | January 2022 – Present
• Support hotel operations management for 509-room luxury property, supervising evening and weekend shifts with teams of 25+ staff
• Lead guest service recovery initiatives, resolving complex guest issues and maintaining satisfaction scores above 91%
• Coordinate with housekeeping, maintenance, and food & beverage departments to ensure seamless daily operations
• Train new front desk associates on property management systems, service standards, and customer relations protocols
• Manage cash handling procedures, night audit processes, and security protocols whilst preparing for full management promotion
INCORRECT EXAMPLE:
Assistant Manager | Hotel | 2022 – Present
• Helped manage hotel operations
• Worked different shifts
• Trained new employees
• Handled guest problems
• Learning management skills
How to Write the Education Section for your Hospitality Manager Resume
Education is important for hospitality managers as it demonstrates foundational knowledge of hospitality principles, business management concepts, and industry best practices. Australian employers value qualifications from recognised hospitality schools and universities, as these programs provide both theoretical knowledge and practical experience essential for effective hospitality management.
Include relevant hospitality degrees, business qualifications, or specialised certificates that show your commitment to professional development and understanding of modern hospitality management principles. Highlight practical components, industry placements, or projects that demonstrate applied learning and real-world hospitality experience.
Hospitality Manager Resume Example [Education]
Bachelor of International Hotel and Resort Management | Blue Mountains International Hotel Management School | 2019
• Specialisation: Luxury Hotel Operations and Guest Experience Management
• Industry Training: 6-month paid placement at The Ritz-Carlton Melbourne, working across multiple departments
• Capstone Project: “Revenue Optimisation Strategies for Boutique Hotels” – implemented recommendations resulted in 15% revenue increase
• Academic Achievement: Dean’s List recognition, Hospitality Excellence Award recipient
Certificate IV in Hospitality Management | TAFE NSW | 2017
• Practical training in food and beverage operations, accommodation services, and customer service management
How to Write the Skills Section for your Hospitality Manager Resume
The skills section is crucial for hospitality managers as it demonstrates your operational competencies, leadership abilities, and technical knowledge essential for managing successful hospitality operations. Include 12-16 skills that directly relate to hospitality management, balancing operational expertise with people management skills that show your ability to deliver exceptional guest experiences whilst leading diverse teams.
Focus on skills that are in high demand across Australia’s diverse hospitality landscape, including revenue management capabilities, multicultural team leadership, and technology proficiency. Employers particularly value managers who combine traditional hospitality service excellence with modern operational efficiency and digital guest experience capabilities.
Hospitality Manager Resume Skills (Hard Skills)
• Hotel and restaurant operations management
• Property management systems (Opera, Micros, RMS)
• Revenue management and pricing strategies
• Food and beverage cost control
• Event planning and coordination
• Inventory management and procurement
• Health and safety compliance (HACCP)
• Financial reporting and budget management
• Guest relationship management (CRM) systems
• Point of sale (POS) systems operation
• Workforce planning and scheduling
• Quality assurance and service standards
• Supplier negotiation and contract management
• Digital marketing and online reputation management
Hospitality Manager Resume Skills (Soft Skills)
• Exceptional leadership and team motivation
• Outstanding customer service and guest relations
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution
• Cultural sensitivity and inclusivity awareness
• Adaptability and crisis management
• Time management and prioritisation
• Emotional intelligence and stress management
• Training and staff development capabilities
• Attention to detail and quality focus
• Networking and relationship building
• Innovation and continuous improvement mindset
• Professional presentation and etiquette
• Multilingual communication abilities
How to pick the best Hospitality Manager skills:
1. **Research industry job postings** to identify the most frequently requested operational and leadership skills
2. **Prioritise guest experience skills** that demonstrate your ability to deliver exceptional customer service
3. **Include revenue-driving capabilities** that show your understanding of hospitality business fundamentals
4. **Balance operational and people skills** to demonstrate both systems knowledge and team leadership abilities
5. **Focus on skills you can substantiate** with specific examples from your hospitality experience
6. **Consider local market requirements** including regulatory compliance and cultural competency skills relevant to your area
Hospitality Manager Resume Examples [Skills]
• Operations Management Excellence: Successfully managed daily operations for 200+ room properties, consistently achieving occupancy rates 15% above market average
• Team Leadership: Built and motivated diverse teams of 50+ staff members, achieving industry-leading employee retention rates of 87%
• Revenue Optimisation: Implemented dynamic pricing strategies and upselling programs, driving average revenue increases of 20% across managed properties
• Guest Experience Management: Maintained guest satisfaction scores consistently above 92% through personalised service delivery and proactive issue resolution
Should I Add Bonus Sections to My Hospitality Manager Resume?
Additional sections can significantly strengthen your hospitality manager resume by showcasing professional development, industry recognition, and specialised expertise that differentiate you from other candidates. These sections are particularly valuable in Australia’s competitive hospitality market where continuous learning, customer service excellence, and industry engagement are highly regarded by employers.
Consider including Industry Certifications such as RSA, food safety qualifications, or hospitality management certificates that demonstrate compliance and professional development. Awards and Recognition provide third-party validation of your service excellence and leadership capabilities.
Languages are particularly valuable in Australia’s multicultural hospitality environment and international tourism market. Professional Associations show industry engagement and networking commitment. Volunteer Experience with hospitality or community events can demonstrate leadership and service orientation beyond paid roles.
Hospitality Manager Resume Examples [Other Sections]
PROFESSIONAL CERTIFICATIONS
• Responsible Service of Alcohol (RSA) – NSW Liquor & Gaming (Current)
• Food Safety Supervisor Certificate – NSW Food Authority (Current)
• First Aid Certificate – St John Ambulance Australia (Current)
INDUSTRY RECOGNITION & AWARDS
• “Outstanding Manager Award” – Australian Hotels Association (2023)
• “Excellence in Customer Service” – Tourism Industry Council NSW (2022)
• Team Achievement Award – Crown Resorts for Revenue Performance (2021)
LANGUAGES
• English (Native), Mandarin (Conversational), Japanese (Basic)
• Cultural competency training for Asian hospitality markets
PROFESSIONAL ASSOCIATIONS
• Member – Australian Hotels Association (AHA)
• Professional Member – Restaurant & Catering Australia
• Associate Member – Tourism Industry Council NSW
VOLUNTEER EXPERIENCE
• Event Coordinator – Taste of Sydney Food Festival (2022-2023)
• Hospitality Mentor – Australian School of Tourism and Hotel Management
INTERESTS
• Hospitality
• Customer service
• Travel
• Food
OTHER
• Have certificates
• Won some awards
• Help with events
Tip: You can include relevant personal interests like wine appreciation, culinary arts, travel experiences, or cultural activities that demonstrate your genuine passion for hospitality and guest experience. Event planning experience, even personal celebrations, can show organisational and coordination abilities.
How to write a Hospitality Manager Resume Objective or Resume Summary
A compelling professional summary is essential for hospitality managers as it immediately establishes your operational expertise, demonstrates your guest service excellence, and communicates your ability to drive business results in competitive hospitality environments. This 3-4 line section should capture your management experience, key achievements, team leadership capabilities, and what makes you valuable to hospitality operations.
Focus on quantifiable results that demonstrate your impact on guest satisfaction, revenue generation, operational efficiency, or team performance. Include specific hospitality expertise and leadership qualities that align with employer needs and industry standards.
• **Quantify your management experience** with specific property sizes, team numbers, and revenue figures you’ve managed
• **Highlight operational achievements** such as guest satisfaction scores, revenue growth, or cost savings
• **Include leadership capabilities** and team development success that shows your people management skills
• **Mention industry expertise** in specific hospitality sectors or property types
• **Reference guest service excellence** and commitment to creating exceptional experiences
Hospitality Manager Resume Summary Examples
CORRECT EXAMPLE:
Results-driven hospitality manager with 10+ years of progressive experience managing luxury hotel and restaurant operations across Australia’s competitive tourism markets. Successfully managed properties generating $8M+ annual revenue whilst leading diverse teams of 60+ staff and consistently achieving guest satisfaction scores above 94%. Expert in revenue optimisation, operational efficiency, and service excellence with proven track record of increasing profitability by 25% through strategic cost management and guest experience enhancement. Recognised leader with strong multicultural communication abilities and passion for delivering world-class hospitality experiences.
INCORRECT EXAMPLE:
Experienced hospitality manager with background in hotels and restaurants. Good with customers and managing staff. Looking for management position where I can use my experience to help business grow and provide good service.
Entry-level management candidates should focus on supervisory experience, leadership potential, guest service achievements, and industry training that demonstrates readiness for management responsibility. Highlight any special projects, training programs, or recognition that shows your commitment to hospitality excellence.
Entry-Level Hospitality Manager Resume Summary Examples
CORRECT EXAMPLE:
Emerging hospitality leader with 5+ years of progressive experience in front-line operations and supervisory roles across luxury hotel and fine dining environments. Demonstrated exceptional guest service abilities with consistent achievement of 95%+ customer satisfaction ratings whilst supporting management of 150+ room properties. Strong foundation in hospitality operations through Bachelor’s degree and hands-on experience leading teams of 15+ staff during peak periods. Proven ability to resolve complex guest issues, train new employees, and contribute to revenue growth through upselling and guest loyalty initiatives.
INCORRECT EXAMPLE:
Hospitality worker ready to become manager. Have experience in different areas and good with customers. Want to lead team and help improve hotel operations.
How to Update Your LinkedIn Profile When Updating Your Hospitality Manager Resume
LinkedIn profile alignment with your resume is increasingly important for hospitality managers, as the platform helps showcase your guest service philosophy, connect with industry professionals, and discover opportunities in Australia’s dynamic hospitality sector. Research indicates that 71% of Australian hospitality employers use LinkedIn to evaluate management candidates, making professional profile optimisation valuable for career advancement.
Your LinkedIn profile should complement your resume whilst leveraging the platform’s networking capabilities and industry content sharing opportunities. This alignment helps establish your hospitality expertise and connects you with other managers, industry leaders, and potential employers across Australia’s diverse tourism and hospitality markets.
LinkedIn Headline Optimisation for Hospitality Managers
EFFECTIVE EXAMPLES:
“Hospitality Manager | Hotel Operations Expert | Guest Experience Specialist | Team Leadership | Sydney”
“Hotel & Restaurant Manager | Revenue Growth | Staff Development | 8+ Years Experience | Available for Opportunities”
“Senior Hospitality Professional | Luxury Property Operations | Customer Service Excellence | Melbourne”
INEFFECTIVE EXAMPLES:
“Hospitality Manager”
“Hotel Professional”
“Customer Service Manager”
LinkedIn Summary vs Resume Summary: Key Differences
Your LinkedIn summary should adopt a more conversational, first-person tone whilst expanding on your hospitality philosophy, passion for guest service, and approach to team leadership that resonates with industry professionals and potential employers. Unlike your resume’s concise summary, LinkedIn allows 2,000+ characters to share your hospitality journey, service philosophy, and insights about creating memorable guest experiences.
Include your approach to guest relations, thoughts about hospitality trends, and commitment to staff development and industry excellence. Use relevant hashtags like #HospitalityManagement, #GuestExperience, #TeamLeadership, or #AustralianTourism to improve discoverability among local hospitality networks.
Showcasing Hospitality Manager Experience on LinkedIn
LinkedIn’s experience section allows for richer storytelling than traditional resume constraints. Expand your management achievements to include guest success stories, team development highlights, and operational improvements that demonstrate your impact on both business results and people outcomes.
Use LinkedIn’s media feature appropriately to showcase any awards received, team photos (with appropriate permissions), or hospitality achievements that provide visual evidence of your management capabilities and guest service excellence.
LinkedIn Skills and Endorsements for Hospitality Managers
Prioritise hospitality-specific skills such as “Hospitality Management,” “Guest Relations,” “Team Leadership,” “Revenue Management,” “Food & Beverage Operations,” and “Customer Service” alongside operational competencies. Seek endorsements from supervisors, colleagues, industry partners, and team members you’ve managed.
Consider completing LinkedIn skill assessments for relevant areas like “Customer Service,” “Leadership,” or “Project Management” to earn verified skill badges. These assessments provide additional credibility and help demonstrate your professional competencies to potential employers.
LinkedIn Profile Tips for Australian Hospitality Managers
Engage with Australian hospitality content by following industry publications, hotel chains, restaurant groups, and tourism organisations. Share insights about guest service trends, team management experiences, or industry developments to demonstrate your ongoing engagement with hospitality excellence.
Connect with hospitality professionals, hotel general managers, restaurant owners, and tourism industry leaders across major Australian hospitality markets. Join relevant groups such as “Australian Hotels Association,” “Hospitality Professionals Australia,” or regional tourism networks to expand your industry network and stay informed about opportunities and trends.
Creating an outstanding hospitality manager resume requires balancing operational expertise with people leadership skills, guest service excellence with business acumen, and individual achievements with team development capabilities. Your resume serves as the crucial first impression that demonstrates your ability to create exceptional guest experiences whilst driving profitable operations in Australia’s competitive hospitality landscape.
Remember that Australia’s hospitality industry values managers who combine traditional service excellence with modern operational efficiency, individual leadership with collaborative teamwork, and guest satisfaction with financial performance. Your resume should reflect these qualities whilst clearly demonstrating your unique management style and commitment to hospitality excellence.
As you advance your hospitality management career, ensure your resume works effectively alongside with our compelling cover letter resources that expands on your service philosophy and passion for creating memorable guest experiences. This combination will position you strongly for success in Australia’s dynamic and rewarding hospitality industry.
For ongoing professional development and industry connections, consider engaging with the Australian Hotels Association and exploring training opportunities through hospitality education providers. These connections, combined with a strategically crafted resume, will support your continued success in Australia’s thriving hospitality and tourism sector.
