This guide will transform your cover letter from template trash to interview gold. We’ll show you exactly how to open with impact, demonstrate your value through specific healthcare administration wins, and close with confidence. Plus, you’ll get insider tips on what Australian medical practices actually want to see, complete with real examples that work. Whether you’re a recent health administration graduate stepping into your first medical practice or transitioning from general administration into healthcare, we’ve got you covered.
Medical Secretary Cover Letter Example (Text Version)
Emma Thompson
[email protected]
0419 567 234
linkedin.com/in/emmathompson-medicalsec
Sydney, NSW
22 March 2025
Dr Michael Chen
Practice Manager
Sydney Specialist Medical Centre
Suite 4, 180 George Street
Sydney, NSW 2000
Dear Dr Chen,
When I saw that Sydney Specialist Medical Centre is seeking a Medical Secretary to support your expanding cardiology and endocrinology practices, I knew this was exactly the opportunity I’ve been preparing for. As someone who managed appointment scheduling for 4 specialists seeing 80+ patients daily at Northside Medical while reducing appointment no-shows by 32% through improved reminder systems and achieving 95% patient satisfaction scores, I’m excited about the opportunity to provide the seamless administrative support that specialist practices demand.
Over the past four years working as a Medical Secretary across Sydney’s specialist and GP practices, I’ve consistently delivered outcomes that align perfectly with your requirements. I coordinated complex appointment schedules balancing urgent referrals with routine follow-ups, managed correspondence with referring GPs and allied health providers, processed private health insurance claims and Medicare billing with 99.6% accuracy, and maintained patient records using Best Practice and Medical Director software while ensuring strict compliance with privacy regulations. My experience supporting multiple specialists simultaneously has taught me that successful medical secretarial work is equal parts technical proficiency and exceptional patient communication—exactly what you need for a busy multi-specialty practice.
What really draws me to Sydney Specialist Medical Centre is your reputation for patient-centered care and clinical excellence. During my Certificate IV in Medical Administration at Sydney Business College, I developed expertise in medical terminology, healthcare billing systems, and the Australian healthcare system, and I’ve since gained advanced skills in specialist referral management, surgical booking coordination, and pathology results tracking. I’m passionate about proving that medical secretaries aren’t just administrative support—we’re essential team members who ensure smooth practice operations, positive patient experiences, and efficient clinical workflows.
I’d love to discuss how my track record of managing busy specialist practices with professionalism and efficiency can contribute to Sydney Specialist Medical Centre’s commitment to exceptional patient care. Thank you for considering my application, and I look forward to the opportunity to speak with you soon.
Kind regards,
Emma Thompson
[email protected]
0419 567 234
linkedin.com/in/emmathompson-medicalsec
How to Format a Medical Secretary Cover Letter
- Length: Max 1 page (3–5 paragraphs)
- Font: Arial, Calibri or Times New Roman (10–12pt)
- Spacing: Single or 1.15 line spacing
- Margins: 1 inch on all sides
- File format: PDF
What to Include in a Medical Secretary Cover Letter (Australia)
Your Medical Secretary cover letter needs to follow a professional structure that demonstrates both administrative expertise and healthcare knowledge:
- Contact Details
- Salutation (Dear Hiring Manager or name)
- Opening paragraph – your hook and intent
- Middle – why you’re the best fit (skills + experience)
- Closing – call to action + sign off
Right vs Wrong Example
Right Opening: “When Melbourne Oncology Group announced the opening of your new consulting rooms in Hawthorn, I immediately saw an opportunity where my experience managing appointment coordination for 3 oncologists—handling sensitive patient communications, coordinating chemotherapy scheduling with hospital services, and maintaining meticulous treatment documentation—could support your team in providing seamless care during patients’ most challenging journeys.”
Wrong Opening: “I am writing to apply for the Medical Secretary position that was advertised on Seek. I have experience in administration and I believe I would be a good fit for this role at your medical practice.”
Entry-Level Medical Secretary Cover Letter Tips
- Focus on relevant qualifications in medical administration or healthcare
- Highlight any medical practice placement, volunteering, or healthcare exposure
- Show understanding of medical terminology, patient privacy, and healthcare systems
Entry-Level Cover Letter Sample for Medical Secretary
Right Entry-Level Approach: “While completing my Certificate IV in Medical Practice Assistance at TAFE SA, I completed a 12-week placement at Adelaide City Medical Centre where I managed reception duties for a 6-doctor practice, processed 40+ patient appointments daily, handled Medicare and private billing, maintained accurate patient records, and coordinated pathology and radiology bookings. I also completed additional training in Best Practice software and medical terminology through online courses. This experience taught me that effective medical secretarial work requires not just administrative skills but empathy with patients, discretion with confidential information, and the ability to remain calm during busy clinical sessions—skills I’m eager to apply in a professional medical secretary role.”
Wrong Entry-Level Approach: “I recently finished my medical administration course and I’m looking for my first job. I’m organized and good with people. I don’t have experience in a medical practice yet but I’m willing to learn. Please give me a chance to prove myself.”
Top Mistakes to Avoid in a Medical Secretary Cover Letter
- Focusing on general admin skills without healthcare-specific context
- Not mentioning medical software, billing systems, or terminology knowledge
- Failing to emphasize patient care, confidentiality, and professional manner
How to Tailor Your Cover Letter to a Job Ad
- Match their practice type (GP, specialist, surgical, allied health)
- Reference specific software they mention (Best Practice, Medical Director, Genie)
- Address their patient demographic and any specialty-specific requirements
How to Sign Off Your Medical Secretary Cover Letter
- Use “Yours sincerely” or “Kind regards”
- Include full name, phone number, email, and LinkedIn (optional)
Cover Letter Signature Example
Kind regards,
Lisa Nguyen
[email protected]
0423 789 456
linkedin.com/in/lisanguyen-medicalsec
How to Submit a Cover Letter in Australia
- Always attach as a PDF (unless instructed otherwise)
- Label file professionally (e.g. EmmaThompson_CoverLetter.pdf)
- If submitting via email, include a brief professional message in the body
Final Tips for Writing a Great Medical Secretary Cover Letter
- Balance administrative skills with patient care and communication abilities
- Quantify achievements (appointments managed, accuracy rates, patient satisfaction)
- Show knowledge of Medicare, private billing, and Australian healthcare system
- Emphasize professionalism, discretion, and ability to handle sensitive situations
More Resources for Job Seekers
Ready to nail your entire application? Check out our Medical Secretary Resume Examples for the perfect complement to your cover letter. Prepare for success with our Common Interview Questions for medical secretary and healthcare administration roles, and explore our Selection Criteria Templates for hospital or specialist practice positions.
Remember, your cover letter should work alongside your resume to tell a compelling story about why you’re the medical secretary they need. Focus on specific achievements that demonstrate both administrative excellence and patient-focused professionalism, show genuine interest in their medical specialty and practice environment, and always emphasize how you’ll support both clinical staff and patients from day one. With Australia’s healthcare sector continuing to evolve through digital health records, telehealth integration, and increasing patient expectations, medical practices are seeking secretaries who can balance traditional reception skills with technology proficiency and compassionate patient communication. Build your credentials through qualifications from TAFE or private providers, and consider membership with organizations like the Australian Association of Practice Management to stay current with best practices in medical administration and ensure your application reflects current healthcare standards and patient privacy requirements.
