Are you struggling to secure interviews for service designer positions despite your expertise in user-centred design and service innovation? You’re not alone. Many talented service designers find themselves overlooked because their resumes fail to effectively showcase their ability to understand complex user journeys, design holistic service experiences, and deliver measurable improvements in customer satisfaction and business outcomes through strategic design thinking.
Service design is an emerging and critical discipline across Australia’s evolving business landscape, spanning government agencies, financial services, healthcare, telecommunications, and digital transformation consultancies. With Australia’s increasing focus on customer experience excellence, digital service delivery, and user-centred government services, having a standout resume is crucial for landing service designer roles that offer excellent career prospects and competitive salaries ranging from $95,000-$140,000+ annually across various sectors.
This comprehensive guide will walk you through creating a compelling service designer resume that highlights your design thinking expertise, research capabilities, and ability to orchestrate seamless service experiences across multiple touchpoints. Whether you’re an experienced UX designer transitioning to service design, a business analyst with design thinking skills, or a design researcher looking to specialise in service innovation, you’ll find practical examples, templates, and expert advice tailored specifically for the Australian job market.
Service Designer Resume (Text Version)
Service Designer
Mobile: 0432 789 345 | Email: [email protected]
LinkedIn: linkedin.com/in/oliviamartinez-servicedesign
Portfolio: oliviamartinez.design
Address: Melbourne, Victoria 3000
PROFESSIONAL SUMMARY
Strategic Service Designer with 7+ years of experience creating user-centred service experiences across government, financial services, and healthcare sectors. Proven track record of improving customer satisfaction scores by average 35%, reducing service delivery time by 40%, and driving $8M+ in cost savings through innovative service design solutions. Expert in design research, journey mapping, and stakeholder co-creation with demonstrated ability to translate complex user needs into seamless service experiences. Strong background in design thinking facilitation, prototyping, and service blueprint development with commitment to inclusive design and sustainable service innovation.
EXPERIENCE
Senior Service Designer | Department of Human Services Victoria | March 2021 – Present
• Lead service design for government digital services reaching 6M+ Victorian residents, focusing on welfare, healthcare, and family services
• Conduct comprehensive user research including 200+ interviews, ethnographic studies, and co-design sessions with vulnerable populations
• Design and implement service blueprints for complex multi-channel services, reducing average processing time from 28 to 12 days
• Facilitate cross-departmental workshops with 50+ government stakeholders, achieving alignment on user-centred service transformation
• Collaborate with policy teams, technology specialists, and frontline staff to ensure service designs meet regulatory requirements and operational constraints
• Implement accessibility standards and inclusive design principles, achieving WCAG 2.1 AA compliance across all digital touchpoints
• Measure and monitor service performance through KPIs, achieving 42% improvement in customer satisfaction and 35% reduction in complaints
• Mentor junior designers and establish service design practice across 3 government departments, training 25+ public servants in design thinking
Service Designer | ANZ Banking Group | June 2019 – March 2021
• Designed end-to-end banking services for personal and business customers, serving 9M+ account holders across Australia and New Zealand
• Led service design for digital banking transformation, resulting in 28% increase in digital adoption and 45% reduction in branch visits
• Created comprehensive customer journey maps across 12+ banking services, identifying 50+ pain points and opportunity areas
• Facilitated design sprints and ideation sessions with product, technology, and business teams to generate innovative service concepts
• Conducted service safaris and contextual inquiries in bank branches, call centres, and customer homes to understand real user behaviours
• Designed service prototypes and conducted user testing with 300+ customers, achieving 89% usability success rate
• Collaborated with compliance and risk teams to ensure service designs met banking regulations and security requirements
• Contributed to $4.2M cost savings through process optimisation and channel migration strategies
UX/Service Designer | Telstra Corporation | January 2018 – June 2019
• Designed customer service experiences for telecommunications products serving 18M+ mobile and internet customers
• Conducted user research across diverse customer segments including residential, business, and enterprise clients
• Created service design artefacts including journey maps, service blueprints, and persona development for 8+ customer service channels
• Collaborated with customer experience, operations, and technology teams to implement service improvements
• Designed and tested service prototypes in Telstra stores and call centres, validating solutions with real customers and staff
• Contributed to Net Promoter Score improvement from 12 to 28 through targeted service experience enhancements
• Facilitated training workshops for 100+ customer service representatives on new service delivery processes
• Supported omnichannel service integration across digital, retail, and telephone touchpoints
Design Researcher | Fjord (Accenture Interactive) | August 2016 – January 2018
• Conducted design research for service design projects across retail, healthcare, and financial services clients
• Performed ethnographic research, user interviews, and observational studies to understand customer behaviours and needs
• Synthesised research findings into actionable insights and design opportunities for multidisciplinary project teams
• Created research reports, personas, and journey maps that informed service design strategy and implementation
• Supported service design workshops and co-creation sessions with clients and end users
• Contributed to new business development through research-based insights and service design proposals
• Collaborated with strategists, designers, and technologists on integrated service design solutions
EDUCATION
Master of Design (Service Design Innovation) | RMIT University | 2018
Specialisation: Human-Centred Service Design and Innovation
Bachelor of Communication Design | University of Technology Sydney | 2015
Major: Interaction Design | Minor: Psychology
PROFESSIONAL CERTIFICATIONS
• Certified Service Design Professional | Service Design Institute | 2022
• Design Thinking Facilitator Certification | IDEO U | 2021
• Google UX Design Professional Certificate | Google | 2020
• Accessibility Specialist Certification | International Association of Accessibility Professionals | 2023
CORE COMPETENCIES
• Service design strategy and innovation
• User research and ethnographic studies
• Journey mapping and service blueprinting
• Co-creation and stakeholder facilitation
• Design thinking and innovation workshops
• Prototyping and service testing
• Accessibility and inclusive design
• Service measurement and analytics
• Cross-channel experience design
• Policy design and systems thinking
TECHNICAL SKILLS
• Design Tools: Figma, Sketch, Adobe Creative Suite, Miro, Mural
• Research Tools: Dovetail, Airtable, Optimal Workshop, UserTesting
• Prototyping: InVision, Principle, Framer, Marvel
• Analytics: Google Analytics, Hotjar, Tableau, Power BI
• Collaboration: Slack, Teams, Notion, Confluence
• Service Design: Smaply, Touchpoint Dashboard, Service Design Toolkit
KEY ACHIEVEMENTS
• Service Design Excellence Award – Department of Human Services 2023
• Customer Experience Innovation Recognition – ANZ 2020
• Successfully designed services reaching 15M+ end users across career
• Achieved average 35% improvement in customer satisfaction across designed services
• Led service transformations resulting in $8M+ combined cost savings
• Trained 100+ professionals in service design methodologies
PROFESSIONAL ASSOCIATIONS
Service Design Network Australia | Member since 2017
Interaction Design Association (IxDA) Melbourne | Community Leader
Design Institute of Australia | Professional Member
UX Australia | Regular Conference Speaker and Workshop Facilitator
What is The Best Format for a Service Designer Resume?
The reverse chronological format is the optimal choice for service designer resumes in Australia. This format presents your most recent design experience and project achievements first, allowing employers to quickly assess your current capabilities in service design, user research, and innovation facilitation. Given that service design is an evolving field requiring demonstrated progression in design complexity and measurable impact on user experience, this format effectively showcases your career advancement and relevant expertise.
Essential Resume Components:
Header: Include your full name, professional title (Service Designer), mobile number, professional email address, LinkedIn profile URL, portfolio website link, and city/state. Your portfolio link is crucial for service design roles as it demonstrates your design process, thinking, and outcomes.
Summary: A compelling 3-4 line overview highlighting your experience level, key achievements (particularly user satisfaction improvements and business impact), design expertise, and strategic thinking capabilities. This section should immediately communicate your ability to create meaningful service experiences through design innovation.
Experience: List your work history in reverse chronological order, emphasising roles relevant to service design, UX design, design research, or innovation. Each position should include job title, company, location, dates of employment, and 6-8 bullet points describing your achievements with quantified results wherever possible.
Education: Include your degree and any relevant design or research qualifications. Service design roles often value specialised design education, though practical experience and portfolio strength are typically more important.
Other sections: Consider including Professional Certifications (demonstrate ongoing learning), Core Competencies (showcase design and research skills), Technical Skills (highlight tools and platforms), Key Achievements (emphasise major design successes), and Professional Associations (show design community engagement).
Formatting Guidelines:
- Use a clean, modern font that reflects good design sensibility such as Helvetica, Calibri, or Source Sans
- Set heading fonts to 14-16pt and body text to 11-12pt for optimal readability
- Maintain consistent 0.75-1 inch margins with strategic use of white space
- Consider subtle design elements that demonstrate your design aesthetic without overwhelming content
- Save and submit as PDF to preserve professional formatting and design elements
- Keep to 2 pages to accommodate comprehensive project details and design methodology descriptions
What Experience Should be on Your Service Designer Resume?
Your experience section should showcase your service design achievements, research capabilities, and measurable impact on user experience and business outcomes. Focus on quantifiable results such as customer satisfaction improvements, process efficiency gains, cost savings delivered, user adoption rates, and service performance metrics. Emphasise experience that demonstrates your ability to understand complex user needs and translate them into seamless, accessible service experiences.
Prioritise experience that directly relates to service design, user experience design, or design research, but don’t overlook transferable skills from business analysis, product management, or consulting roles. Employers value candidates who can demonstrate both design expertise and business understanding essential for strategic service innovation.
Service Designer | Australian Taxation Office | February 2020 – Present
• Lead service design for tax and superannuation digital services used by 15M+ Australian taxpayers and 900,000+ businesses
• Conduct extensive user research including 150+ interviews, usability testing, and ethnographic studies with diverse taxpayer segments
• Design comprehensive service journeys and blueprints for complex tax processes, reducing average completion time from 45 to 18 minutes
• Facilitate co-design workshops with taxpayers, tax agents, and ATO staff, achieving 94% stakeholder satisfaction in design process
• Collaborate with policy, legal, and technology teams to ensure service designs meet regulatory requirements and technical constraints
• Implement inclusive design principles and accessibility standards, achieving 40% improvement in service usage among users with disabilities
• Measure service performance through comprehensive analytics, achieving 38% increase in digital service adoption and 45% reduction in support calls
• Establish service design capability across ATO, training 35+ staff members in human-centred design methodologies
Service Designer | Australian Taxation Office | 2020 – Present
• Work on tax service design projects
• Conduct user research and interviews
• Create journey maps and wireframes
• Attend meetings with stakeholders
• Help improve government services
• Use various design tools and software
Entry-Level Service Designer Resume Samples [Experience]
New graduates and professionals transitioning to service design should focus on relevant design experience, research projects, volunteer work, and any exposure to user-centred design processes. Emphasise your design thinking capabilities, research skills, and passion for solving complex problems through human-centred approaches.
Junior Service Designer | Salesforce | January 2024 – Present
• Support senior service designers in creating customer experience solutions for Salesforce platform used by 150,000+ companies globally
• Conduct user interviews and usability testing sessions with 50+ enterprise customers, synthesising insights to inform service improvements
• Create detailed customer journey maps and service blueprints for complex B2B software experiences
• Facilitate design thinking workshops with cross-functional teams including product, engineering, and customer success
• Prototype service concepts using Figma and InVision, conducting validation testing with internal and external stakeholders
• Collaborate with accessibility team to ensure inclusive design principles across all service touchpoints
• Complete comprehensive service design training program and contribute to internal design system documentation
• Support customer research initiatives and contribute insights to product roadmap planning and prioritisation
Entry-level Service Designer | Salesforce | 2024 – Present
• Learning about service design
• Helping senior designers with projects
• Attending training sessions
• Working on various design tasks
• Supporting user research activities
• Getting familiar with design tools
How to Write the Education Section for your Service Designer Resume
Education is important for service designer resumes, particularly for demonstrating design thinking foundations, research methodologies, and human-centred design principles. In Australia, many service design roles prefer candidates with bachelor’s degrees in design, psychology, anthropology, or related fields, often complemented by specialised service design training or postgraduate qualifications in design innovation.
List your highest qualification first, followed by additional relevant degrees, certifications, or professional development courses. Include any design research, user experience, or innovation coursework that demonstrates your preparation for service design responsibilities. Highlight relevant design projects, research work, or academic achievements that relate to human-centred design or service innovation.
Service Designer Resume Example [Education]
Specialisation: Service Design and Social Innovation
Thesis Project: “Designing Inclusive Healthcare Services for Culturally Diverse Communities” – implemented by Western Health
Relevant coursework: Design Research Methods, Service Systems Design, Co-creation and Participatory Design
Bachelor of Industrial Design | University of Technology Sydney | 2020
Major: Interaction Design | Minor: Anthropology
Final Year Project: “Reimagining Public Transport Experience for Elderly Users” – awarded Dean’s Excellence Prize
Design research placement: 120 hours with City of Sydney urban planning team
Certificate in Design Thinking | Stanford d.school (Online) | 2021
Comprehensive training in human-centred design methodology and innovation processes
Professional Development
• Service Design Bootcamp | Copenhagen Institute of Interaction Design | 2023
• Inclusive Design Certification | Microsoft Inclusive Design | 2022
How to Write the Skills Section for your Service Designer Resume
The skills section is crucial for service designer resumes as it allows you to showcase both design competencies and research capabilities essential for creating effective service experiences. Service design roles require a sophisticated combination of design thinking, research skills, facilitation abilities, and systems thinking that employers actively seek. Include 12-15 skills that directly relate to service design responsibilities, balancing creative design skills with analytical and strategic capabilities.
Organise your skills strategically, leading with the most relevant service design capabilities. Use industry-recognised terminology and focus on skills that differentiate you from traditional UX designers or researchers, demonstrating your comprehensive understanding of service ecosystems and holistic experience design.
Service Designer Resume Skills (Hard Skills)
- Service design strategy and planning
- User research and ethnographic methods
- Journey mapping and service blueprinting
- Design thinking and innovation facilitation
- Prototyping and service testing
- Co-creation and stakeholder workshop facilitation
- Service measurement and analytics
- Accessibility and inclusive design
- Systems thinking and service architecture
- Policy design and public service innovation
- Service performance optimisation
- Cross-channel experience orchestration
- Business model design and value proposition development
- Service transition and implementation planning
Service Designer Resume Skills (Soft Skills)
- Empathy and human-centred thinking
- Creative problem-solving and innovation
- Facilitation and workshop leadership
- Stakeholder collaboration and alignment
- Communication and storytelling
- Analytical thinking and synthesis
- Cultural competency and sensitivity
- Adaptability and iterative thinking
- Influence and persuasion
- Continuous learning and curiosity
- Patience and persistence in research
- Collaborative leadership and team building
How to pick the best Service Designer skills:
- Analyse the job description thoroughly to identify specific service design competencies and methodology requirements
- Prioritise skills that demonstrate both creative design thinking and analytical problem-solving capabilities
- Include a balanced mix of research skills, design abilities, and facilitation competencies
- Focus on skills that show your ability to work across entire service ecosystems and multiple touchpoints
- Consider the sector context (government, healthcare, finance) and emphasise relevant domain expertise
- Use specific service design terminology and methodologies recognised by service design practitioners
- Ensure you can provide concrete examples of how you’ve applied these skills to improve service experiences
Service Designer Resume Examples [Skills]
• Journey mapping and service blueprinting: Created detailed service maps for complex multi-channel experiences, identifying 60+ improvement opportunities and reducing service delivery time by 35%
• Co-creation and stakeholder facilitation: Led 25+ design workshops with diverse stakeholders, achieving 96% participant satisfaction and generating 150+ validated improvement ideas
• Service prototyping and testing: Designed and tested service prototypes with 400+ users, achieving 89% usability success rate and informing final service implementation
• Accessibility and inclusive design: Implemented inclusive design principles across 12 digital services, achieving WCAG 2.1 AA compliance and 45% improvement in accessibility metrics
Should I Add Bonus Sections to My Service Designer Resume?
Additional sections can significantly strengthen your service designer resume by demonstrating your commitment to design excellence, thought leadership, and community engagement. These sections are particularly valuable in service design, where continuous learning, portfolio development, and design community participation distinguish strong candidates and validate their expertise to design leaders and hiring managers.
Consider including sections for Portfolio Highlights (showcase key design projects), Professional Certifications (demonstrate ongoing learning), Speaking Engagements and Workshops (show thought leadership), Publications and Research (highlight design thinking contributions), Design Community Involvement (indicate industry engagement), and Awards and Recognition (emphasise design achievements and peer recognition).
Service Designer Resume Examples [Other Sections]
• “Redesigning Melbourne’s Public Transport Experience” – Comprehensive service design for 500M+ annual passenger journeys
• “Digital Health Services for Rural Communities” – Accessible telehealth service reaching 50,000+ regional patients
• “Banking for Financial Inclusion” – Service design for underbanked populations, featured in Design Council case studies
SPEAKING ENGAGEMENTS
• Keynote Speaker – “Service Design in Government” – UX Australia Conference 2023
• Workshop Facilitator – “Co-design with Vulnerable Populations” – Service Design Global Conference 2022
• Panel Speaker – “Measuring Service Design Impact” – Design Research Society Conference 2023
PUBLICATIONS & RESEARCH
• “Inclusive Service Design Methodologies” – International Journal of Design (2023)
• “Co-creation in Public Services” – Design Management Review (2022)
• Contributing author – “Service Design for Social Impact” – Design Council Publication (2023)
AWARDS & RECOGNITION
• Service Design Impact Award – Service Design Network Global Awards 2023
• Design Excellence Recognition – Good Design Australia 2022
• Rising Star in Service Design – Design Institute of Australia 2021
• Best Student Project – RMIT Design Awards 2018
• Enjoys design and creativity
• Interested in user experience
• Likes working with people
• Follows design trends
OTHER SKILLS
• Creative thinker
• Good communicator
• Problem solver
• Team player
Tip: You can also include relevant design achievements such as hackathon participation, design mentorship programs, pro bono design work, design system contributions, or cross-disciplinary research collaborations that demonstrate your passion for service design and commitment to using design for positive impact beyond your primary employment.
How to write a Service Designer Resume Objective or Resume Summary
A compelling professional summary is critical for service designer resumes as it immediately communicates your design expertise, research capabilities, and ability to create meaningful user experiences that drive business outcomes. This 3-4 line section should highlight your experience level, key achievements (particularly user satisfaction improvements and service innovations), design specialisation, and unique approach to service design. For service designer roles, emphasise your ability to understand complex user needs and translate them into seamless, accessible service experiences.
Focus on quantifiable achievements that demonstrate your design impact rather than listing responsibilities. Include specific metrics such as user satisfaction improvements, service adoption rates, cost savings delivered, or accessibility enhancements that align with the employer’s service objectives. Your summary should position you as a strategic design thinker who delivers measurable business value through human-centred service innovation.
Key elements to include:
- Years of experience in service design and related design disciplines
- Quantified user experience improvements and business impact metrics
- Design methodology expertise and research capabilities
- Sector specialisation or cross-industry experience
- Innovation focus areas such as accessibility, sustainability, or digital transformation
Service Designer Resume Summary Examples
Strategic Service Designer with 8+ years of experience creating transformative user experiences across government, financial services, and healthcare sectors. Successfully improved customer satisfaction scores by average 40%, reduced service delivery time by 45%, and delivered $12M+ cost savings through human-centred service innovations. Expert in design research, co-creation methodologies, and accessibility design with proven ability to facilitate complex stakeholder alignment and drive sustainable service transformation. Passionate about leveraging design thinking to create inclusive, equitable services that serve diverse communities and deliver measurable social and business impact.
Experienced service designer looking for new opportunities in user experience and service design. I have worked on various design projects and have good skills in research and design thinking. Good at working with teams and stakeholders to create better user experiences. Looking for a role where I can continue my service design career and work on meaningful projects.
For designers transitioning to service design or those seeking their first service designer role, focus on your design thinking capabilities, research experience, user empathy, and any exposure to service design methodologies. Highlight relevant design projects, research work, or volunteer experience that demonstrates your understanding of holistic service experiences and human-centred design principles.
Entry-Level Service Designer Resume Summary Examples
Creative Service Designer with Master’s in Design Innovation and hands-on experience in user research, journey mapping, and co-creation through academic projects and design consultancy work. Successfully redesigned 3 community services through university partnerships, achieving 35% improvement in user satisfaction and recognition from local government partners. Strong foundation in inclusive design principles, ethnographic research, and service blueprinting with demonstrated ability to facilitate cross-functional collaboration and stakeholder engagement. Eager to leverage design thinking expertise and passion for social impact to create meaningful service experiences in professional environment.
Recent design graduate seeking entry-level service designer position. Completed design degree with focus on user experience and have some project experience. Interested in service design and working with users to create better experiences. Ready to start my career in service design and learn from experienced professionals.
How to Update Your LinkedIn Profile When Updating Your Service Designer Resume
Updating your LinkedIn profile alongside your resume is essential for service designer roles in Australia’s growing design job market. Design leaders, innovation managers, and hiring managers extensively use LinkedIn to source service designers, review portfolios, and assess cultural fit for design teams. Your LinkedIn profile should complement your resume while providing additional context about your design philosophy, process insights, and engagement with the design community.
Ensure complete consistency between your resume and LinkedIn profile regarding employment dates, job titles, and key achievements. However, LinkedIn allows for more detailed storytelling about design challenges, research insights, and collaborative approaches that demonstrate your design thinking and problem-solving capabilities.
LinkedIn Headline Optimisation for Service Designers
Your LinkedIn headline is crucial for searchability and professional positioning within the design community. Move beyond basic job titles to include specific expertise areas, methodologies, or unique value propositions that differentiate you from other service designers in the market.
• “Service Designer | Human-Centred Innovation | Government Services Expert | 40% User Satisfaction Improvement | Melbourne”
• “Senior Service Designer | Healthcare Experience | Inclusive Design Advocate | Design Research Specialist | Sydney”
• “Service Designer | Financial Services | Co-creation Expert | Design Thinking Facilitator | Brisbane”
• “Service Designer”
• “UX/Service Designer”
• “Designer at Company”
• “Looking for service design opportunities”
LinkedIn Summary vs Resume Summary: Key Differences
While your resume summary is concise and achievement-focused, your LinkedIn summary can be more comprehensive and philosophy-driven. Use first person narrative, discuss your approach to service design challenges, share insights about design methodology, and demonstrate thought leadership within the service design community. Australian employers value designers who understand both creative processes and business impact.
Your LinkedIn summary should be 4-5 paragraphs compared to your resume’s 3-4 lines. Include service design and methodology keywords for searchability, but write in a conversational tone that reflects your design thinking and collaborative approach. Consider ending with a call-to-action encouraging connections within the design community or discussions about service innovation and human-centred design.
Showcasing Service Designer Experience on LinkedIn
LinkedIn allows you to expand significantly on your resume bullet points with detailed explanations of design processes, research methodologies, and collaborative approaches that showcase your service design expertise. Use this space to tell stories about complex design challenges, user insights discovered, or innovative solutions that demonstrate your problem-solving capabilities and design impact.
For each role, provide 8-10 bullet points compared to your resume’s 6-8, and leverage LinkedIn’s project section to highlight major service design initiatives, research projects, or design system contributions. Include links to case studies, design artefacts, or published work that demonstrate your design process and outcomes.
LinkedIn Skills and Endorsements for Service Designers
Prioritise service design-specific skills on your LinkedIn profile and actively seek endorsements from colleagues, stakeholders, users, and design community members you’ve worked with. Focus on competencies frequently mentioned in service designer job descriptions such as “Service Design,” “User Research,” “Design Thinking,” “Journey Mapping,” “Co-creation,” and “Service Blueprinting.”
Complete LinkedIn skill assessments for relevant competencies like user experience design, creative problem solving, or project management that validate your broader design capabilities. These badges add credibility to your profile and demonstrate your commitment to maintaining current skills, particularly valuable for service designers building their professional reputation.
LinkedIn Profile Tips for Australian Service Designers
Optimise your profile for Australian design leaders and service innovation managers by including location-specific keywords, mentioning experience with Australian service contexts, government design standards, and familiarity with local user research environments. Join premium Australian design groups such as Design Institute of Australia and IxDA Australia networks.
Engage strategically with content from Australian design leaders, service innovation practitioners, and design agencies. Share insights about service design projects, comment thoughtfully on design methodology discussions, and publish posts about lessons learned from user research or service transformation initiatives. This activity positions you as a service design thought leader and increases visibility to hiring managers and design leaders throughout Australia’s growing service design community.
Creating an effective service designer resume requires careful attention to showcasing your design expertise, research capabilities, and measurable impact on user experience and business outcomes. By following the guidelines and examples provided in this comprehensive guide, you’ll be well-positioned to secure interviews for service designer roles across Australia’s evolving design landscape.
Remember that your resume is just one component of a successful service design job search. Complement your strong resume with a compelling portfolio that demonstrates your design process, thinking, and outcomes, alongside a cover letter that shows your understanding of the organisation’s service challenges and user needs. For additional resources, explore opportunities through Seek, connect with the Service Design Network for professional development, and engage with Design Institute of Australia to build your network and stay current with service design trends that can accelerate your career in this exciting and impactful field.
