How to Become A Help Desk Officer

The ICT40120 Certificate IV in Information Technology (Networking) from Lumify Learn provides a solid base of knowledge and highly regarded skills to equip you for a broad range of IT roles. You will become proficient in configuring, securing and testing networks and servers, in addition to systems administration support, maintenance, troubleshooting and cybersecurity, including responding to incidents.

You’ll become proficient in implementing information systems and software including Microsoft Windows Desktop Operating Systems, Microsoft Server Operating Systems and Virtualisation Platforms. If you want to develop in-demand skills such as networking and cybersecurity, suitable for a wide range of roles in IT, this Certificate could be the ideal starting point.

Lumify Learn is delivering this course on behalf of, and in partnership with the Registered Training Organisation, Everthought College of Construction, RTO Number 51681.

The Certificate IV in Information Technology (Systems Administration Support) (ICT40120) from Lumify Learn provides a solid base of knowledge and highly regarded skills to equip you for a range of ICT roles. With technology at the heart of every modern organisation, broad technical skills that keep hardware, software and networks up and running are more important than ever. And they are in demand.

You will become proficient in supporting clients to resolve ICT problems, gaining skills including critical thinking, project support, systems administration support, maintenance, fault finding and troubleshooting. This course has been enhanced with new units including cybersecurity requirements and an introduction to programming, which is emerging as critical skills for Information and Communications Technology (ICT) professionals.

Lumify Learn is delivering this course on behalf of, and in partnership with the Registered Training Organisation, Everthought College of Construction, RTO Number 51681.