Compare courses from top Australian unis, TAFEs and other training organisations.

How to Become An Ict Support Technician

5 Courses

Icon representing Ict Support Technician career
Displaying 5 of 5 courses
What is a ICT Support Technician

An ICT Support Technician solves tech problems and keeps computer systems up and running. They work for businesses, schools, and government offices of all sizes. If you love tech and enjoy helping people, this is a great career to start in.

On a typical day, you might fix a network outage or set up a new work computer. You may also walk a colleague through a software issue. You install programs, set up hardware, and change systems to fit what users need.

ICT Support Technicians work in offices, hospitals, schools, and call centres. Just about every place that uses technology needs one. The variety of settings means you are always learning and facing fresh challenges.

About 77,900 people work in this field, with 2,300 new roles added each year (Jobs and Skills Australia, 2025). ICT support is a solid career with real growth ahead. It is also a stepping stone into networking, cyber security, and IT management.

Start your study journey in It

Career Outlook for ICT Support Technician

ICT Support Technicians have strong career prospects in Australia. About 77,900 people work in this field, with 2,300 new positions added each year (Jobs and Skills Australia, 2025). This growth is driven by digital change across every sector, from healthcare to government to retail.

Most roles are full-time. In fact, 89% of technicians work full-time at an average of 40 hours per week (Jobs and Skills Australia, 2025). Weekly full-time pay sits at a median of $1,687 (ABS, May 2025), which works out to roughly $87,700 a year. The median age in the profession is 36, and 24% of the workforce is female.

ICT support is a solid entry point into the tech sector. Technicians who build their skills can move into networking, cyber security, IT management, and cloud roles. Demand for skilled support staff keeps growing. This means strong job security and real career growth.

On this Article

Introduction

Average Salaries

Resources

Steps to Become an ICT Support Technician

Step 1: Complete the Certificate III in Information Technology (ICT30120)

Enrol in the Certificate III in Information Technology (ICT30120) at a TAFE or registered training organisation (RTO). This qualification takes around 12 months full-time and is also available part-time. It covers hardware and software support, basic networking, and user support skills. This is the standard entry-level qualification for ICT support roles in Australia.

Step 2: Gain Hands-On Experience Through a Traineeship or Work Placement

Look for a traineeship, work placement, or part-time role in IT support while you study. Many RTOs and TAFEs include workplace parts in their programs. Real-world experience builds your skills in fixing issues fast. Aim for at least 6 months of hands-on work before going for full-time roles.

Step 3: Earn an Industry Certification Such as CompTIA A+

After your Certificate III, earn the CompTIA A+ certification to boost your job appeal. CompTIA A+ is a well-known, vendor-neutral certification. It covers hardware, software, and networking. Australian employers know it well, and it shows you can work across many different systems.

Step 4: Complete the Certificate IV in Information Technology (ICT40120)

To move past entry-level support, complete the Certificate IV in Information Technology (ICT40120) at a TAFE, RTO, or online. This qualification takes around 12 months full-time. It builds skills in network setup, systems analysis, and complex fault-finding. It leads to senior support roles with higher pay.

Step 5: Join the Australian Computer Society and Keep Learning

Join the Australian Computer Society (ACS) for career training, industry events, and networking. The ACS offers paths to more certifications and links you with peers across the sector. Keeping up with cloud platforms, cyber security tools, and virtual systems will help you move into senior roles. Ongoing learning is key in a field that changes fast.

What does an ICT Support Technician do?

An ICT Support Technician tackles a wide mix of tasks each day. You diagnose hardware and software issues, set up and configure systems, and install applications. You help users solve tech problems and keep the whole IT setup running. You may also build networks, maintain websites, and repair devices like printers and modems. Whether you work at a desk or in a call centre, you are the go-to tech expert. People count on you when systems stop working.

Tasks

As an ICT Support Technician, you will be the tech expert your whole team relies on. The work is hands-on and varied. No two days are exactly the same.

  • Determining software and hardware requirements – figuring out what users need and finding the right tech solutions.
  • Responding to inquiries – answering questions about software and hardware issues to keep users on track.
  • Adapting existing programs – changing software to better match what users need to get done.
  • Installing and downloading software – setting up new apps so they work properly on user devices.
  • Ensuring efficient use of applications – checking that software and hardware run well and fixing slowdowns.
  • Implementing computer networks – setting up and maintaining networks so teams can share data and communicate.
  • Designing and maintaining websites – creating and updating web content to keep things fresh and functional.
  • Repairing and replacing peripheral equipment – fixing or swapping out printers, modems, and terminals as needed.
  • Working in a call centre – helping users solve tech problems remotely by phone or online chat.

Skills for Success

To do well as an ICT Support Technician, you need a solid grip on hardware, software, and basic networking. You will troubleshoot issues daily, so sharp problem-solving skills are a must. Being quick to learn new tools and systems will keep you ahead.

People skills matter just as much as technical ones. You will talk users through problems, so clear and patient communication is key. Strong time management helps you handle several tasks at once. This will help you thrive in a busy support environment.

Skills & Attributes

  • Hardware and software troubleshooting
  • Knowledge of operating systems
  • Networking fundamentals
  • Fault diagnosis and resolution
  • Clear verbal and written communication
  • Customer service and user support
  • Attention to detail
  • Time management
  • Ability to work under pressure
  • Adaptability to new technologies
  • Teamwork and collaboration
  • Analytical problem-solving
  • Help desk and ticketing software
  • Organisational skills

Average Salaries

ICT Support Technicians in Australia earn a median of around $87,700 a year. This is based on median weekly full-time pay of $1,687 (ABS, May 2025). Entry-level roles start around $65,000. Senior techs and experts can earn over $110,000. Pay grows with experience and by building skills in areas like networking or cyber security.

min $65 K

max $110 K

av $88 K

About the author

Laura Atkinson - Course Finder Groups
Laura Atkinson

Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.