Compare courses from top Australian unis, TAFEs and other training organisations.
Explore Careers
Find A Course
Job Tips
How to Become An Ict Support Technician
7 Courses
Displaying 7 of 7 courses
Filters
Clear all
Location
Industry
Show more...
Study Mode
Payment Option
Show more...
Qualification
Show more...
Course Provider
Show more...
What is a ICT Support Technician
The role of an ICT Support Technician is both dynamic and rewarding, offering individuals the opportunity to engage with technology while providing essential support to users. These professionals are the backbone of any organisation’s IT infrastructure, ensuring that computer systems and networks operate smoothly. They are often the first point of contact for technical issues, making their role crucial in maintaining productivity and efficiency within the workplace.
ICT Support Technicians are responsible for diagnosing and resolving a variety of technical problems, ranging from software glitches to hardware malfunctions. Their daily tasks may include installing and configuring software, troubleshooting network issues, and providing guidance to users on how to effectively utilise technology. This role requires a blend of technical knowledge and strong communication skills, as technicians must explain complex concepts in a way that is easy for non-technical users to understand.
In addition to problem-solving, ICT Support Technicians play a vital role in the implementation and maintenance of computer networks and systems. They may also be involved in adapting existing programs to meet specific user requirements, ensuring that technology aligns with the needs of the organisation. This aspect of the job not only enhances the technician’s technical skills but also fosters creativity and innovation as they find solutions tailored to unique challenges.
Overall, a career as an ICT Support Technician is an excellent choice for those who are passionate about technology and enjoy helping others. With the continuous growth of the IT sector, opportunities for advancement and specialisation abound, making this a promising field for young professionals looking to make their mark in the world of information and communication technology.
Career Outlook for ICT Support Technician
A career as an ICT Support Technician offers a dynamic and engaging pathway for those interested in technology and problem-solving. With a median age of 37, this role attracts a diverse range of individuals, including recent graduates and seasoned professionals. Typically, ICT Support Technicians work around 40 hours per week, with a significant majority employed in full-time positions. The median weekly earnings for this role stand at approximately $1,442, making it a financially rewarding career choice.
The employment landscape for ICT Support Technicians is promising, with an annual growth of around 800 new positions expected. This growth is driven by the increasing reliance on technology across various sectors, ensuring a steady demand for skilled technicians. Currently, the unemployment rate in this field is relatively low, reflecting the essential nature of the role in maintaining and supporting IT infrastructure. As technology continues to evolve, the future for ICT Support Technicians looks bright, offering numerous opportunities for career advancement and specialisation.
On this Article
Introduction
Average Salaries
Resources
Steps to Become an ICT Support Technician
Understanding the Role of an ICT Support Technician
An ICT Support Technician plays a vital role in the technology landscape, providing essential support for the deployment and maintenance of computer systems and web technologies. They are responsible for diagnosing and resolving technical issues, ensuring that users can effectively utilise their technology. This career is not only rewarding but also offers a dynamic work environment where problem-solving and communication skills are paramount.
Step 1
The journey to becoming an ICT Support Technician typically begins with obtaining a relevant educational qualification. While a high school diploma may suffice for entry-level positions, pursuing further education such as a Certificate III or IV in Information Technology can significantly enhance job prospects. These courses provide foundational knowledge in computer systems, networking, and software applications, equipping aspiring technicians with the skills needed to excel in the field.
Step 2
Hands-on experience is invaluable in the ICT support field. Many educational programs include practical components, but seeking internships or part-time roles in IT support can further enhance skills. This experience allows individuals to apply theoretical knowledge in real-world scenarios, develop troubleshooting skills, and understand user needs better. Volunteering for tech support roles in community organisations can also provide practical exposure.
Step 3
To thrive as an ICT Support Technician, it is essential to develop a robust set of technical skills. This includes proficiency in operating systems, hardware components, and networking concepts. Familiarity with common software applications and troubleshooting techniques is also crucial. Continuous learning through online courses, workshops, or certifications can help technicians stay updated with the latest technologies and best practices in the industry.
Step 4
Effective communication is a cornerstone of success in ICT support. Technicians often interact with users who may not have a technical background, making it essential to convey information clearly and patiently. Developing strong customer service skills will enable technicians to address user concerns empathetically and efficiently, fostering positive relationships and enhancing user satisfaction.
Step 5
While not always mandatory, obtaining industry-recognised certifications can significantly boost an ICT Support Technician’s credentials. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Cisco Certified Network Associate (CCNA) demonstrate a commitment to professional development and can make candidates more attractive to potential employers. These certifications validate technical skills and knowledge, providing a competitive edge in the job market.
Step 6
With the necessary education, experience, and skills in hand, aspiring ICT Support Technicians can begin applying for entry-level positions. Job titles may include IT Support Technician, Help Desk Technician, or Technical Support Specialist. Tailoring resumes to highlight relevant skills and experiences will help candidates stand out. Networking through industry events or online platforms can also open doors to job opportunities.
Step 7
The field of information technology is ever-evolving, making continuous professional development essential. ICT Support Technicians should seek opportunities for further training, attend workshops, and stay informed about emerging technologies. Engaging in professional communities and forums can provide valuable insights and networking opportunities, helping technicians advance their careers and adapt to industry changes.
Conclusion
Becoming an ICT Support Technician is a fulfilling career path that offers numerous opportunities for growth and development. With the right education, practical experience, and a commitment to continuous learning, individuals can thrive in this dynamic field. The role not only allows for the application of technical skills but also fosters meaningful interactions with users, making it a rewarding choice for those passionate about technology and helping others.
What does a an ICT Support Technician do?
An ICT Support Technician plays a vital role in ensuring that computer systems and networks run smoothly in various organisations. On a day-to-day basis, they tackle a variety of tasks, including diagnosing and resolving technical issues related to hardware and software, responding to user inquiries, and providing tailored solutions to meet specific needs. They install and configure software, maintain computer networks, and ensure that all applications and equipment are used efficiently. Additionally, they may adapt existing programs to enhance user experience and even design and maintain websites. Whether working in a bustling office or a call centre, ICT Support Technicians are the go-to problem solvers, making technology accessible and functional for everyone.
Tasks
As an ICT Support Technician, individuals play a crucial role in ensuring the smooth operation of computer systems and networks. They are the go-to experts for troubleshooting technical issues, providing support for software and hardware, and maintaining the overall IT infrastructure. This dynamic position not only requires technical skills but also strong communication abilities to assist users effectively. Each day presents new challenges and opportunities to enhance one’s problem-solving skills and contribute to the efficiency of an organisation’s technology.
- Determining software and hardware requirements – Assessing the needs of users to provide effective solutions to technical problems.
- Responding to inquiries – Addressing questions and issues related to software and hardware to ensure user satisfaction.
- Adapting existing programs – Modifying software applications to better meet the specific requirements of users.
- Installing and downloading software – Setting up necessary applications and ensuring they function correctly on user devices.
- Ensuring efficient use of applications – Monitoring and optimising the performance of software and hardware to enhance productivity.
- Implementing computer networks – Setting up and maintaining network systems to facilitate communication and data sharing.
- Designing and maintaining websites – Creating and updating web content to ensure an effective online presence.
- Repairing and replacing peripheral equipment – Fixing or substituting devices such as printers, modems, and terminals to maintain operational efficiency.
- Working in a call centre – Providing remote support and assistance to users experiencing technical difficulties.
Skills for Success
To thrive as an ICT Support Technician, individuals need a diverse set of skills that blend technical knowledge with strong interpersonal abilities. Proficiency in diagnosing and resolving hardware and software issues is essential, as technicians often serve as the first point of contact for users experiencing technical difficulties. Familiarity with various operating systems, networking concepts, and troubleshooting techniques is crucial. Additionally, the ability to adapt existing programs to meet user requirements and implement computer networks is highly valued in this role.
Beyond technical skills, effective communication and customer service skills are vital for ICT Support Technicians. They must be able to explain complex technical concepts in simple terms to users who may not have a technical background. Patience and problem-solving abilities are also important, as technicians often work under pressure to resolve issues quickly. A commitment to continuous learning is essential, given the rapid evolution of technology and the need to stay updated with the latest advancements in the field.
Skills & Attributes
- Technical troubleshooting skills
- Knowledge of computer hardware and software
- Understanding of networking concepts
- Ability to diagnose and resolve technical issues
- Strong communication skills
- Customer service orientation
- Attention to detail
- Time management skills
- Ability to work under pressure
- Adaptability to new technologies
- Teamwork and collaboration skills
- Problem-solving abilities
- Basic programming knowledge (optional)
- Experience with help desk software
- Organisational skills
Average Salaries
The average annual salary for a ICT Support Technician in Australia is around $75,000 but this varies based on qualifications and experience, so this number is only an estimation of current data.
max $80 K
av $75 K
Resources For ICT Support Technicians
Related Searches
Career FAQs markets a range of courses from leading Australian tertiary education providers, and receives a commission from them for each prospective student.
© Career FAQs 2025