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How to Become A Network Support Administrator

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What is a Network Support Administrator

A Network Support Administrator keeps an organisation’s computer networks running smoothly. They install and maintain hardware and software, fix network faults, and protect data security. It is a hands-on, fast-paced IT role at the core of how businesses operate.

Day-to-day, a Network Support Administrator manages user accounts, monitors network performance, and documents every system change. When something breaks, they diagnose and fix it fast. They also help train other staff on new tools, so clear communication matters as much as technical skill.

The work is varied. One day might involve rolling out a network upgrade. The next could mean resolving a security alert or helping a colleague with connectivity. No two days look the same.

The Australian Government rates future demand for network administrators as “Strong” (yourcareer.gov.au, 2025). About 5,000 people work in this role nationally, and pay averages around $120,000 a year. It is a great launchpad for a long career in IT.

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Career Outlook for Network Support Administrator

Network Support Administrators have a strong career outlook in Australia. The Australian Government rates future demand for this role as “Strong,” with about 5,000 people currently employed nationally (yourcareer.gov.au, 2025). The median age in the field is 42, and 88% of workers are employed full-time. Most work about 42 hours per week.

Median weekly earnings are around $2,308, which works out to roughly $120,000 a year (yourcareer.gov.au, 2025). The unemployment rate for this occupation is below the national average, which shows that demand for skilled administrators is high. As businesses invest more in cybersecurity and cloud infrastructure, this demand is set to grow further.

From this role, common paths lead to systems administrator, network analyst, or IT manager. Some administrators move into specialist areas such as cybersecurity or cloud networking. The skills built in this role are in demand across every industry. They form a solid platform for a long career in IT.

On this Article

Introduction

Average Salaries

Resources

Steps to Become a Network Support Administrator

Step 1: Complete a Certificate IV in Information Technology (ICT40120)

Enrol in the Certificate IV in Information Technology (ICT40120) at a TAFE or registered training organisation (RTO). This qualification takes 12–18 months full-time and covers networking fundamentals, hardware support, and systems security. It is a practical starting point that meets entry requirements for many support administrator roles.

Step 2: Gain Practical Experience in IT Support

Look for entry-level IT support roles, internships, or part-time help desk positions while studying or soon after graduating. Real-world exposure to network troubleshooting, system setup, and user support is what employers value most. Even volunteer IT work at a community organisation builds your experience.

Step 3: Earn an Industry Certification

Study for and pass the CompTIA Network+ certification. It validates core network administration skills and is widely recognised by Australian employers. Alternatively, the Cisco Certified Network Associate (CCNA) is a strong credential for those working with Cisco equipment. Preparation typically takes 3–6 months of self-study or structured training.

Step 4: Complete a Diploma of Information Technology (ICT50220)

To move into senior or specialist roles, complete a Diploma of Information Technology (ICT50220) at a TAFE or RTO. This takes 12–24 months full-time and deepens your knowledge of network design, cybersecurity, and systems management. It also opens a pathway to degree-level study if you want to go further.

Step 5: Join the Australian Computer Society (ACS)

Join the Australian Computer Society (ACS) as a professional member to access continuing education, industry events, and peer networks. ACS membership signals professional credibility to employers and supports ongoing career development. Apply at acs.org.au once you have your qualification and some work experience.

What does a Network Support Administrator do?

A Network Support Administrator is busy from the moment they start their day. They install, configure, and maintain both hardware and software, keeping servers, printers, and computers running at their best. They troubleshoot network faults and document every issue and fix for future reference. They also manage user accounts and security settings, run help desk support, and train staff on new systems. It is a varied, hands-on role that needs both technical skill and a calm head.

Tasks

Network Support Administrators are key to keeping an organisation’s IT systems up and running. They handle everything from day-to-day troubleshooting to planned network upgrades. Here is a look at what the role involves.

  • Network Troubleshooting – Diagnoses and fixes network faults and emergencies as they arise.
  • Installation and Configuration – Installs, configures, tests, and maintains networks, servers, and workstations.
  • Network Programming – Provides network programming to meet business-specific needs.
  • Documentation – Maintains records of network inventory, fault history, and system changes.
  • User Support – Assists users with technical issues and provides help desk support and training.
  • Security Management – Manages passwords and security protocols to protect the network.
  • Performance Monitoring – Keeps servers, printers, and computers running at peak performance.
  • Inventory Management – Tracks IT equipment and manages the disposal of outdated hardware.

Skills for Success

Network Support Administrators need a blend of technical know-how and people skills. On the technical side, the role calls for installing and managing network hardware, configuring servers, and keeping security tight. A good grasp of Windows Server and Linux, plus networking protocols like TCP/IP and DNS, is essential for this career.

Beyond the tech skills, communication is a big part of the job. Administrators often explain network issues to colleagues who are not IT experts, so clarity matters. Strong problem-solving skills and the ability to stay calm under pressure are key. The field changes fast, so a genuine interest in learning helps keep skills sharp and a career moving forward.

Skills & Attributes

  • Network infrastructure setup and maintenance
  • Troubleshooting and fault diagnosis
  • Hardware and software installation and configuration
  • Network security management
  • User account and permissions management
  • Windows Server and Linux operating system skills
  • Knowledge of TCP/IP, DNS, and DHCP protocols
  • Clear communication and user support skills
  • Network documentation and record-keeping
  • Ability to work under pressure and handle emergencies
  • Teamwork and cross-team collaboration
  • Commitment to continuous learning and professional development

Average Salaries

Network Support Administrators in Australia earn a median salary of around $120,000 a year (source: yourcareer.gov.au, 2025). This is based on median weekly earnings of $2,308. Entry-level roles typically start at around $75,000, while experienced administrators can earn $150,000 or more.

min $75 K

max $150 K

av $120 K

About the author

Laura Atkinson - Course Finder Groups
Laura Atkinson

Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.