Administrative Assistant Resume Examples and How to Write
Struggling to secure administrative assistant positions in Australia’s competitive job market? You’re entering a field where organisational skills, attention to detail, and professional communication are fundamental to business success. Whether you’re a recent graduate seeking your first administrative role, an experienced office professional looking to advance to executive assistant positions, or someone transitioning from other industries into administration, your resume must demonstrate both your technical competencies and your ability to provide exceptional support that enables business operations to run smoothly.
This comprehensive guide will help you create an exceptional administrative assistant resume tailored specifically for Australia’s diverse business environment. From highlighting your proficiency with modern office technologies and software to demonstrating your experience with project coordination and stakeholder communication, we’ll show you how to position yourself as an invaluable administrative professional. Learn what office managers and HR professionals at organisations advertising on SEEK and LinkedIn are seeking in today’s dynamic workplace environment.
Administrative Assistant Resume (Text Version)
Administrative Assistant📧 [email protected]
📱 0423 456 789
📍 Brisbane, QLD 4000
💼 linkedin.com/in/michellejohnson-admin
PROFESSIONAL SUMMARY
Highly organised Administrative Assistant with 5+ years of experience providing comprehensive support to executives and teams across healthcare, finance, and legal sectors. Proven expertise in office management, project coordination, and stakeholder communication with strong foundation in Microsoft Office Suite and database management. Demonstrated ability to streamline processes, improve efficiency by 30%, and maintain confidentiality while managing multiple priorities in fast-paced environments. Committed to delivering exceptional administrative support that enables business success.
CORE COMPETENCIES
• Executive Support & Calendar Management
• Document Preparation & Data Entry
• Project Coordination & Task Management
• Customer Service & Client Relations
• Meeting Coordination & Event Planning
• Filing Systems & Records Management
• Travel Arrangements & Expense Processing
• Confidentiality & Professional Discretion
PROFESSIONAL EXPERIENCE
Senior Administrative Assistant
Queensland Health Department, Brisbane QLD
March 2021 – Present
• Provide comprehensive administrative support to Director and management team overseeing 200+ healthcare professionals
• Manage complex calendars and coordinate meetings for executive team, optimising scheduling efficiency by 25%
• Prepare reports, presentations, and correspondence using advanced Microsoft Office Suite and government databases
• Coordinate large-scale events and conferences for up to 300 attendees, managing logistics, catering, and venue arrangements
• Maintain confidential patient records and departmental documentation ensuring compliance with privacy legislation
• Process procurement requests and expense claims, achieving 99% accuracy in financial documentation
• Train new administrative staff on systems and procedures, contributing to 95% successful probationary completions
• Implement digital filing systems reducing document retrieval time by 40% and improving information accessibility
Administrative Assistant
National Australia Bank, Brisbane QLD
January 2019 – February 2021
• Supported branch management team and provided administrative services for commercial banking operations
• Managed customer inquiries and complaints, achieving 96% customer satisfaction rating through professional service delivery
• Coordinated loan documentation and compliance processes, ensuring adherence to banking regulations and policies
• Maintained client databases and updated account information using bank-specific software systems
• Assisted with quarterly reporting and data analysis, contributing to management decision-making processes
• Organised staff meetings, training sessions, and team-building activities for 25+ employees
• Developed standard operating procedures for administrative tasks, improving team efficiency by 20%
Office Administrator
Collins & Associates Legal Firm, Brisbane QLD
June 2017 – December 2018
• Provided administrative support to 8 solicitors and legal professionals in busy law practice
• Prepared legal documents, correspondence, and court filings using legal software and templates
• Managed client appointment scheduling and maintained confidential case files and legal documentation
• Coordinated with barristers, court registries, and external service providers for case management
• Processed invoicing and trust account transactions ensuring compliance with Legal Services Commission requirements
• Maintained law library and legal resource databases, supporting research and case preparation activities
• Handled reception duties and client communications with professionalism and discretion
Receptionist / Administrative Support
Brisbane City Council, Brisbane QLD
February 2016 – May 2017
• Provided front-line customer service to 100+ daily visitors and phone inquiries
• Supported multiple departments with data entry, document preparation, and filing tasks
• Coordinated meeting rooms and equipment bookings for council meetings and community events
• Maintained visitor logs and security protocols, ensuring compliance with government building requirements
• Assisted with mail distribution and courier services across 15 council departments
• Updated council websites and databases with community information and event details
EDUCATION
Diploma of Business Administration
TAFE Queensland Brisbane, Brisbane QLD
2018
High Achievement Award | Dean’s List Recognition
Relevant Coursework: Office Management, Business Communication, Database Management, Project Coordination
Certificate IV in Business Administration
Australian Institute of Business, Brisbane QLD
2016
Distinction Grade | Practical Training: 120 hours workplace experience
Certificate III in Business Administration
Brisbane Career Institute, Brisbane QLD
2015
Competency-based qualification covering administrative fundamentals
TECHNICAL SKILLS
Software Proficiency:
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – Advanced
• Database Management (Access, SharePoint, Salesforce)
• Accounting Software (MYOB, Xero, SAP basics)
• Project Management Tools (MS Project, Asana, Trello)
• Document Management Systems (SharePoint, OneDrive)
• Adobe Acrobat Professional & PDF Management
• Video Conferencing (Teams, Zoom, Skype for Business)
Administrative Capabilities:
• Touch Typing (85+ WPM with 98% accuracy)
• Multi-line Phone Systems & Call Management
• Appointment Scheduling & Calendar Coordination
• Filing Systems (Electronic & Physical)
• Mail Management & Distribution
• Travel Coordination & Itinerary Planning
• Event Planning & Venue Coordination
Industry-Specific Systems:
• Government Databases & Procurement Systems
• Banking Software (Temenos, Core Banking)
• Legal Practice Management (LawMaster, InfoTrack)
• Healthcare Information Systems (HBCIS, PowerChart)
• CRM Systems (HubSpot, Dynamics 365)
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
• Advanced Microsoft Office Specialist Certification – 2022
• MYOB Accounting Software Certificate – 2021
• Project Management Fundamentals – PMI, 2023
• Customer Service Excellence Training – Australian Institute of Management, 2020
• Workplace Health & Safety Representative Training – 2022
• Privacy and Confidentiality in the Workplace – 2023
KEY ACHIEVEMENTS
• Employee Excellence Award – Queensland Health Department, 2023
• Process Improvement Recognition – Implemented digital workflow reducing processing time by 35%
• Customer Service Champion – National Australia Bank, 2020
• Outstanding Student Award – TAFE Queensland Business Administration, 2018
• Perfect Attendance Record – 3 consecutive years (2019-2021)
• Zero data breaches or confidentiality incidents across all positions
ADDITIONAL SKILLS & ATTRIBUTES
Communication & Interpersonal:
• Professional written and verbal communication
• Multilingual capability: English (Native), Spanish (Conversational)
• Cross-cultural communication and cultural sensitivity
• Conflict resolution and problem-solving
• Team collaboration and relationship building
Organisational & Time Management:
• Exceptional attention to detail and accuracy
• Multi-tasking and priority management
• Deadline management and time optimisation
• Process improvement and workflow analysis
• Resource coordination and allocation
Professional Qualities:
• Discretion and confidentiality maintenance
• Adaptability and flexibility in dynamic environments
• Initiative and proactive problem-solving
• Reliability and consistent performance
• Continuous learning and skill development
VOLUNTEER EXPERIENCE
• Administrative Volunteer – RSPCA Queensland (2019-Present)
Support adoption events and fundraising activities through administrative coordination
• Event Coordinator – Local Community Festival (2020-2022)
Managed logistics and volunteer coordination for annual community celebration
PROFESSIONAL ASSOCIATIONS
• Member, Administrative Professionals Association of Australia
• Member, Institute of Certified Professional Managers
REFERENCES
Available upon request from current and former supervisors, managers, and colleagues
What is The Best Format for an Administrative Assistant Resume?
The reverse chronological format is ideal for administrative assistant positions as it clearly demonstrates your progression in administrative responsibilities, technical skills development, and increasing complexity of support provided. This format allows hiring managers to quickly assess your administrative experience, software proficiency, and professional growth in office environments.
Font and Formatting Guidelines:
Choose clean, professional fonts such as Arial, Calibri, or Times New Roman that reflect attention to detail and business professionalism. Use 14-16pt for your name and contact information, 12pt for section headings, and 10-11pt for body text. Maintain consistent 2.5cm margins and ensure adequate white space for readability. Save as PDF to preserve formatting when submitting to employers and recruitment agencies.
Essential Resume Sections:
Header: Include your full name, professional title, mobile number, professional email address, city and state, and LinkedIn profile URL. For administrative roles, ensure your contact details are professional and easily accessible.
Professional Summary: Create a compelling 3-4 line overview highlighting your administrative experience, technical competencies, key achievements, and commitment to providing exceptional support services.
Experience: Present your administrative roles in reverse chronological order, emphasising efficiency improvements, technology implementations, process optimisations, and support quality delivered.
Technical Skills: Include a dedicated section showcasing your software proficiency, administrative capabilities, and industry-specific systems knowledge that immediately demonstrates your technical qualifications.
Additional Sections: Highlight education, certifications, achievements, volunteer work, and professional associations that demonstrate your commitment to administrative excellence and continuous professional development.
What Experience Should Be on Your Administrative Assistant Resume?
Your experience section should demonstrate your ability to provide comprehensive administrative support, manage multiple priorities, and contribute to operational efficiency. Focus on specific improvements achieved, processes streamlined, technologies implemented, and support quality delivered that show your value as an administrative professional.
Highlight experiences that show your ability to work with diverse stakeholders, handle confidential information, coordinate complex projects, and adapt to changing business requirements while maintaining high standards of accuracy and professionalism.
Executive Administrative Assistant
Westpac Banking Corporation, Sydney NSW
2020 – Present
• Provide comprehensive administrative support to Chief Operating Officer and executive team managing $50B+ asset portfolio
• Coordinate complex calendar management across multiple time zones, optimising executive productivity by 30%
• Prepare board presentations and executive reports using advanced PowerPoint and data visualisation techniques
• Manage confidential correspondence and stakeholder communications ensuring appropriate protocols and discretion
• Coordinate international travel arrangements and expense processing, achieving 100% accuracy in documentation
• Implement digital workflow systems reducing document processing time by 45% and improving team collaboration
• Plan and execute executive events and board meetings for up to 150 senior stakeholders
• Supervise junior administrative staff and interns, providing training and performance feedback
Administrative Assistant
Company
2020 – Present
• Answered phones and emails
• Did filing and data entry
• Scheduled meetings
• Helped with office tasks
• Worked with Microsoft Office
• Supported managers and staff
Entry-Level Administrative Assistant Resume Samples [Experience]
For entry-level positions, emphasise internships, volunteer work, part-time administrative roles, and relevant coursework. Focus on demonstrating your organisational skills, technology proficiency, and customer service orientation that show your potential for administrative excellence.
Administrative Intern
PwC Australia, Melbourne VIC
November 2023 – February 2024
• Provided administrative support to consulting team managing client engagements worth $10M+ annually
• Coordinated meeting logistics and client communications, achieving 98% on-time meeting completion rate
• Maintained project databases and client files using SharePoint and CRM systems with 99.5% accuracy
• Prepared presentation materials and reports using advanced Microsoft Office Suite functionality
• Assisted with event planning and logistics for client workshops and team meetings
• Developed automated expense tracking system reducing manual processing time by 60%
• Received exceptional performance rating and recommendation for permanent position
• Completed professional development training in project management and client service excellence
Admin Intern
2023 – 2024
• Helped with office work
• Used computers for tasks
• Attended training sessions
• Learned about administration
• Worked with other staff
• Completed internship requirements
How to Write the Education Section for Your Administrative Assistant Resume
Education demonstrates your foundational knowledge in business administration, communication, and office management principles essential for administrative success. Include relevant qualifications, certifications, and training that show your commitment to professional development and administrative competency.
Highlight practical training components, software certifications, and any academic achievements that demonstrate your dedication to excellence and readiness to provide high-quality administrative support in professional environments.
Administrative Assistant Resume Example [Education]
EDUCATION & QUALIFICATIONS
Diploma of Business Administration
TAFE Victoria Melbourne, Melbourne VIC
2020
High Distinction Average | Outstanding Student Recognition
Relevant Coursework: Office Management, Business Communication, Project Management, Customer Service
Capstone Project: “Digital Transformation in Modern Office Environments” – Grade: High Distinction
Certificate IV in Business Administration
Melbourne Institute of Business Technology, Melbourne VIC
2018
Distinction Grade | Work Placement: 160 hours supervised experience
Specialisation: Executive Support and Database Management
Certificate III in Business Administration
Australian College of Business, Melbourne VIC
2017
Competency-based qualification covering administrative fundamentals
ONGOING PROFESSIONAL DEVELOPMENT
• Advanced Excel Masterclass – Australian Computer Society, 2023
• Executive Assistant Excellence Programme – Administrative Professionals Australia, 2022
• Project Management Essentials – Australian Institute of Project Management, 2021
• Customer Service Leadership Certificate – Australian Institute of Management, 2020
How to Write the Skills Section for Your Administrative Assistant Resume
The skills section immediately demonstrates your administrative competencies, technical proficiencies, and professional attributes essential for supporting business operations effectively. Include 12-15 skills organised by category to showcase your comprehensive administrative capabilities and technology expertise.
Balance technical skills with interpersonal abilities to present yourself as a well-rounded administrative professional capable of both executing complex administrative tasks and building positive relationships with colleagues and stakeholders.
Administrative Assistant Resume Skills (Hard Skills)
• Microsoft Office Suite (Advanced Word, Excel, PowerPoint, Outlook)
• Database Management & Data Entry
• Project Coordination & Task Management
• Document Preparation & Formatting
• Calendar Management & Scheduling
• Travel Coordination & Expense Processing
• Filing Systems & Records Management
• Multi-line Phone Systems & Communication
• Event Planning & Logistics Coordination
• Accounting Software (MYOB, Xero, QuickBooks)
Administrative Assistant Resume Skills (Soft Skills)
• Professional Communication & Correspondence
• Customer Service & Client Relations
• Attention to Detail & Accuracy
• Time Management & Priority Setting
• Confidentiality & Discretion
• Problem-Solving & Initiative
• Team Collaboration & Support
• Adaptability & Flexibility
• Organisational Excellence
• Continuous Learning & Development
How to Pick the Best Administrative Assistant Skills:
1. **Review administrative job descriptions** to identify the most commonly requested technical competencies, software requirements, and professional attributes
2. **Emphasise Microsoft Office proficiency** as advanced skills in Word, Excel, and PowerPoint are fundamental to most administrative roles
3. **Include communication skills** as administrative assistants frequently interact with diverse stakeholders and must communicate professionally
4. **Balance technical and soft skills** to show you can both use administrative technologies effectively and work well with people
5. **Consider industry-specific requirements** such as legal software for law firms or healthcare systems for medical offices
6. **Highlight organisational capabilities** as managing multiple priorities and maintaining systems are core administrative responsibilities
Administrative Assistant Resume Examples [Skills]
• **Process Improvement Excellence:** Implemented digital filing systems and automated workflows reducing document processing time by 40% while improving accuracy to 99.8%
• **Executive Support Proficiency:** Managed complex calendars and travel arrangements for C-suite executives across multiple time zones, optimising scheduling efficiency by 35%
• **Project Coordination Leadership:** Successfully coordinated 20+ corporate events and meetings with attendance ranging from 10-300 participants, achieving 100% on-time delivery
• **Customer Service Excellence:** Maintained 98% customer satisfaction rating while handling 100+ daily inquiries through phone, email, and in-person interactions
Should I Add Bonus Sections to My Administrative Assistant Resume?
Additional sections can enhance your administrative assistant resume by demonstrating your commitment to professional development, community engagement, and continuous improvement in administrative excellence. These sections are particularly valuable for administrative roles where employers seek well-rounded candidates who contribute positively to workplace culture.
Valuable bonus sections include:
Certifications & Training: Professional certifications in Microsoft Office, project management, or administrative specialisations that validate your technical competency and commitment to professional development.
Achievements & Recognition: Awards, performance recognition, or efficiency improvements that demonstrate your excellence in administrative service delivery and contribution to organisational success.
Volunteer Experience: Community service or volunteer administrative work that shows your commitment to helping others and applying your skills beyond paid employment.
Professional Development: Workshops, courses, or training programmes that demonstrate your commitment to staying current with administrative best practices and emerging technologies.
Administrative Assistant Resume Examples [Other Sections]
PROFESSIONAL CERTIFICATIONS
• Microsoft Office Specialist Expert (Word, Excel, PowerPoint) – 2023
• Certified Administrative Professional (CAP) – International Association of Administrative Professionals, 2022
• Project Management Professional (PMP) Fundamentals – 2023
• MYOB Advanced Accounting Certificate – 2021ACHIEVEMENTS & RECOGNITION
• Employee of the Month (3 times) – Current employer, 2022-2023
• Process Improvement Award – Reduced filing time by 50% through digital system implementation
• Perfect Attendance Recognition – 2 consecutive years
• Customer Service Excellence Award – 98% satisfaction rating
VOLUNTEER EXPERIENCE
• Administrative Volunteer – Cancer Council Queensland (2021-Present)
Coordinate fundraising events and maintain donor databases
• Secretary – Local Community Sports Club (2020-Present)
Manage meeting minutes, correspondence, and membership records
HOBBIES & INTERESTS
• Organising personal files
• Using computers
• Helping friends with paperwork
• Reading office management booksPERSONAL INFORMATION
• Very organised person
• Good with details
• Likes working with people
• Enjoys office work
Tip: Focus on professional achievements and measurable contributions rather than generic personal qualities. Include volunteer work only if it demonstrates relevant administrative skills or leadership experience that supports your professional qualifications.
How to Write an Administrative Assistant Resume Objective or Resume Summary
A compelling professional summary positions you as a skilled administrative professional capable of providing comprehensive support that enhances organisational efficiency and productivity. Focus on your administrative experience, technical competencies, process improvements achieved, and professional attributes that make you an ideal candidate for administrative roles.
For administrative assistant positions, emphasise your organisational abilities, technology proficiency, communication skills, and track record of supporting executives and teams while maintaining confidentiality and delivering exceptional service quality.
Key elements to include:
• Years of administrative experience and environments worked in
• Technical proficiency with key software and systems
• Measurable improvements or achievements in administrative efficiency
• Professional attributes such as discretion, reliability, and attention to detail
• Support capabilities including executive assistance and project coordination
• Commitment to professional excellence and continuous improvement
Administrative Assistant Resume Summary Examples
Detail-oriented Administrative Assistant with 6+ years of experience providing comprehensive support to executives and teams across corporate, healthcare, and government sectors. Proven expertise in Microsoft Office Suite, database management, and process improvement with track record of increasing operational efficiency by 25% through systematic workflow optimisation. Exceptional organisational and communication skills with demonstrated ability to manage confidential information, coordinate complex projects, and maintain professional relationships with diverse stakeholders while consistently exceeding performance expectations.
Experienced administrative assistant who is good at office work and helping people. Have worked in different companies doing administrative tasks. Good with computers and office software. Looking for administrative opportunities where I can use my organisational skills and contribute to company success while continuing to develop professionally.
For entry-level candidates, a resume objective focusing on educational foundation, technical skills, and career aspirations may be more appropriate than an experience-focused summary.
Entry-Level Administrative Assistant Resume Summary Examples
Recent Business Administration graduate with Diploma qualification and comprehensive training in Microsoft Office Suite, project management, and customer service excellence. Demonstrated administrative capabilities through 160 hours supervised workplace experience and volunteer coordination roles. Strong organisational skills, attention to detail, and professional communication abilities with passion for providing exceptional administrative support. Seeking to apply technical competencies and service-oriented approach in dynamic administrative environment committed to operational excellence.
Recent graduate looking for first administrative assistant job. I have studied business administration and am ready to start working in an office environment. I am organised, reliable, and good with computers. Looking for opportunities to gain administrative experience and learn from experienced professionals while contributing to team success.
How to Update Your LinkedIn Profile When Updating Your Administrative Assistant Resume
Your LinkedIn profile is increasingly important for administrative assistant career development in Australia, with employers, recruiters, and administrative professionals using the platform to identify qualified administrative support candidates. When updating your administrative assistant resume, ensure your LinkedIn profile reflects consistent professional branding while leveraging LinkedIn’s features for administrative networking and professional development.
LinkedIn provides opportunities to demonstrate your administrative expertise through posts, share insights about office management best practices, and connect with other administrative professionals, office managers, and potential employers across Australia’s business community.
LinkedIn Headline Optimisation for Administrative Assistants
Your LinkedIn headline should communicate your administrative expertise, technical competencies, and professional value proposition beyond just your job title. Include relevant software proficiencies, specialisations, and key attributes that distinguish you in the administrative field.
• “Administrative Assistant | Executive Support Specialist | Microsoft Office Expert | Process Improvement & Project Coordination”
• “Senior Administrative Assistant | 7+ Years Experience | Database Management | Event Planning | Customer Service Excellence”
• “Administrative Professional | Legal & Healthcare Support | Confidential Document Management | Multi-tasking Expert”
• “Administrative Assistant”
• “Office Worker”
• “Looking for administrative opportunities”
LinkedIn Summary vs Resume Summary: Key Differences
While your resume summary is concise and achievement-focused, your LinkedIn summary allows for more storytelling about your administrative journey and professional approach. Write in first person, explain your passion for administrative excellence, discuss your support philosophy, and share your commitment to enabling organisational success. For the Australian context, mention your understanding of local business practices, cultural diversity, or your experience supporting Australian organisations.
Your LinkedIn summary can span 3-4 paragraphs, providing space to discuss your administrative evolution, key support achievements, professional values, and career aspirations in administrative services. Include administrative keywords naturally to improve discoverability by employers and recruiters.
Showcasing Administrative Assistant Experience on LinkedIn
LinkedIn’s experience section allows for more detailed descriptions of your administrative achievements, process improvements, and support strategies. Expand beyond resume bullet points to explain your organisational approaches, technology implementations, and the business impact of your administrative contributions.
Consider adding media to your experience entries such as process improvement documentation, certificates of completion, or professional development achievements (ensuring confidentiality). Visual content helps demonstrate your professional development and commitment to administrative excellence.
LinkedIn Skills and Endorsements for Administrative Assistants
Select up to 50 skills relevant to administrative support, prioritising those most valued by employers and administrative colleagues. Include technical skills (Microsoft Office, database management), administrative capabilities (calendar management, document preparation), and professional skills (customer service, project coordination). Actively seek endorsements from supervisors, colleagues, and clients you’ve supported.
Take LinkedIn skill assessments for relevant areas like Microsoft Excel, Microsoft Word, and Customer Service. Displayed skill badges enhance your profile credibility and can improve visibility in searches by employers looking for specific administrative competencies.
LinkedIn Profile Tips for Australian Administrative Assistants
Optimise your profile for the Australian administrative market by mentioning experience with local business practices, understanding of Australian workplace culture, and familiarity with Australian business software and systems. Share insights about administrative best practices, comment on professional development posts, and engage with content from Australian administrative organisations.
Join relevant LinkedIn groups such as “Administrative Professionals Australia,” “Executive Assistants Network,” or industry-specific administrative groups, and participate in discussions about administrative excellence, professional development, or workplace efficiency. Connect strategically with Australian administrative professionals, office managers, and potential employers to build your professional network within Australia’s administrative community.
Creating an outstanding administrative assistant resume requires demonstrating both technical competency and professional excellence that resonates with employers seeking reliable, skilled administrative support. Your resume should position you as an organised, detail-oriented professional capable of enhancing operational efficiency while providing exceptional service to executives, teams, and stakeholders.
Complement your polished resume with a targeted administrative assistant cover letter that explains your administrative philosophy and demonstrates your understanding of the specific organisation’s support needs and workplace culture. Stay informed about administrative best practices through Administrative Professionals Australia resources and continue your professional development through Microsoft and other technology certifications to maintain excellence throughout your administrative career.
With a compelling resume that showcases your administrative expertise, technical proficiency, and commitment to professional service excellence, you’ll be well-positioned to secure positions and build a successful career in Australia’s diverse administrative and business support sector.
