Administrators are the operational backbone of Australian businesses, from small enterprises to multinational corporations across every industry. As organisations increasingly focus on efficiency and digital transformation, demand remains strong for skilled administrators who can streamline processes, manage information systems, and provide strategic support to leadership teams. However, competition for quality administrator positions is intense, making a well-crafted resume crucial for demonstrating your ability to enhance business operations and support organisational success.
Administrator Resume Examples and How to Write
An administrator manages business operations, coordinates organisational processes, and provides essential support that enables companies to function efficiently and achieve their strategic objectives. This comprehensive guide will help you create a powerful administrator resume tailored for the Australian market, complete with industry-specific examples and proven strategies that will help you secure interviews for administrative positions across diverse sectors and organisational levels.
Administrator Resume (Text Version)
Business Administrator
Contact Information:
Phone: 0445 678 901
Email: [email protected]
LinkedIn: linkedin.com/in/jenniferchanadmin
Location: Sydney, NSW 2000
PROFESSIONAL SUMMARY
Results-oriented business administrator with 6+ years of experience streamlining operations across corporate and government sectors. Proven expertise in process improvement, database management, and cross-functional coordination that has reduced operational costs by 20% and improved efficiency across multiple departments. Skilled in project administration, compliance management, and stakeholder communication with strong focus on accuracy, confidentiality, and strategic support. Seeking to leverage analytical skills and operational excellence in dynamic Australian organisation.
CORE COMPETENCIES
• Business process improvement and optimisation
• Database management and information systems
• Project coordination and administrative support
• Compliance monitoring and regulatory reporting
• Document management and filing systems
• Budget administration and expense tracking
• Meeting coordination and minute taking
• Stakeholder communication and liaison
• Policy development and procedure documentation
• Training coordination and staff support
TECHNICAL SKILLS
• Microsoft Office Suite (Advanced Excel, Access, PowerPoint)
• Database systems (SQL Server, Oracle, MySQL)
• Customer Relationship Management (Salesforce, HubSpot)
• Project management tools (Asana, Monday.com, MS Project)
• Document management systems (SharePoint, Google Drive)
• Accounting software (MYOB, Xero, QuickBooks)
• Enterprise Resource Planning (SAP, Oracle, NetSuite)
• Web-based collaboration platforms (Slack, Teams, Zoom)
WORK EXPERIENCE
Senior Administrator | Commonwealth Bank of Australia, Sydney
March 2020 – Present
• Manage administrative operations for regional business banking division serving 2,000+ corporate clients
• Coordinate compliance reporting and regulatory documentation, achieving 100% audit compliance over 4 consecutive years
• Streamline client onboarding processes reducing approval times from 14 days to 7 days and improving customer satisfaction by 35%
• Administer CRM database with 5,000+ client records, maintaining 99.8% data accuracy and generating monthly performance reports
• Coordinate cross-departmental projects involving legal, risk, and operations teams of 20+ professionals
• Develop and implement standard operating procedures improving departmental efficiency by 25%
• Manage executive calendar coordination and meeting logistics for senior leadership team of 8 directors
• Process confidential financial documentation and maintain secure filing systems for high-value commercial transactions
• Train and mentor 3 junior administrators on systems, procedures, and professional development
Business Administrator | NSW Department of Education, Parramatta
June 2017 – February 2020
• Provided administrative support for regional education office managing 150+ public schools and 35,000+ students
• Coordinated budget administration and financial reporting for $50M+ annual education funding allocation
• Managed stakeholder communication between schools, department executives, and government ministers
• Maintained comprehensive database systems tracking student enrolments, staff allocation, and facility management
• Processed Freedom of Information requests and managed sensitive government correspondence
• Coordinated major educational conferences and professional development events for 500+ participants
• Implemented digital filing system reducing document retrieval time by 60% and improving information accessibility
• Supported policy development and contributed to departmental strategic planning initiatives
Office Administrator | Westfield Corporation, Sydney
January 2015 – May 2017
• Managed daily administrative operations for corporate headquarters supporting 200+ head office staff
• Coordinated facilities management including office relocations, equipment procurement, and vendor relationships
• Administered HR processes including recruitment coordination, employee onboarding, and record management
• Processed expense reports and maintained budget tracking for multiple departments with combined budgets of $2M+
• Managed reception duties and visitor coordination for high-profile retail industry executives and partners
• Supported board meeting preparation including agenda compilation, document distribution, and logistics coordination
• Maintained confidential personnel files and ensured compliance with privacy and employment legislation
Administrative Assistant | Grant Thornton, Melbourne
September 2012 – December 2014
• Provided comprehensive administrative support to accounting and advisory services team of 12 senior consultants
• Managed client relationship database and coordinated communication with high-net-worth individual and corporate clients
• Prepared financial reports and assisted with audit documentation for clients with revenues up to $100M
• Coordinated travel arrangements and expense management for consultant teams across Australia and Asia-Pacific
• Maintained detailed time tracking and billing records contributing to accurate client invoicing
• Assisted with business development activities including proposal preparation and client presentation materials
EDUCATION
Bachelor of Business Administration
University of Technology Sydney | Completed: November 2012
• Major: Management and Organisational Studies
• Minor: Information Systems
• Relevant coursework: Business Process Management, Database Systems, Project Management, Organisational Behaviour
• Final year project: “Digital Transformation in Australian SMEs” – achieved High Distinction
Certificate IV in Business Administration (BSB40120)
TAFE NSW, Ultimo Campus | Completed: June 2011
CERTIFICATIONS
• Certified Administrative Professional (CAP) – International Association of Administrative Professionals (2022)
• Project Management Fundamentals – Project Management Institute (2021)
• Advanced Excel Certification – Microsoft Office Specialist (2020)
• Privacy and Information Management – Australian Privacy Foundation (2019)
PROFESSIONAL ASSOCIATIONS
• Australian Institute of Administrative Professionals – Active Member
• Project Management Institute (PMI) – Associate Member
• Australian Institute of Management – Professional Member
LANGUAGES
• English (Native)
• Mandarin (Business Fluent)
• Cantonese (Conversational)
What is The Best Format for an Administrator Resume?
The reverse chronological format is the most effective choice for administrator resumes in Australia’s business environment. This format showcases your most recent and relevant administrative experience first, allowing hiring managers to quickly assess your career progression and increasing levels of responsibility. Australian employers particularly favour this format for administrator roles as it clearly demonstrates your advancement through administrative positions and your ability to handle complex business operations with greater autonomy and strategic input.
Resume Parts and Formatting Guidelines:
Header: Include your full name, phone number, professional email address, LinkedIn profile, and location (city and state). Ensure all contact information reflects the highest level of professionalism appropriate for business environments.
Summary: A compelling 3-4 sentence professional summary highlighting your administrative experience, key specialisations, and business impact. This section should immediately convey your capability to support business operations and drive organisational efficiency.
Experience: List your work history in reverse chronological order, emphasising administrator, coordinator, and business support roles with quantifiable achievements that demonstrate your impact on operational efficiency and business outcomes.
Education: Include relevant qualifications such as business administration degrees, professional certificates, and any additional training that enhances your administrative capabilities and business knowledge.
Other Sections: Core competencies, technical skills, certifications, and professional associations that demonstrate your commitment to administrative excellence and continuous professional development.
Technical Specifications:
Use professional, clean fonts such as Calibri, Arial, or Times New Roman. Your name should be prominently displayed in 16-18pt font, section headings in 12-14pt, and body text in 10-12pt. Maintain consistent margins of 0.75-1 inch and ensure adequate white space for professional presentation. Always submit as a PDF unless specifically requested otherwise, as this preserves formatting across different business systems and demonstrates the attention to detail expected of administrators.
What Experience Should Be on Your Administrator Resume?
Your experience section should prioritise administrative and business support roles whilst highlighting transferable skills from customer service, coordination, or project support positions that demonstrate your organisational abilities and business acumen. Focus on achievements that show your positive impact on process efficiency, cost savings, compliance, and stakeholder satisfaction. Even if transitioning from other roles, emphasise any experience involving data management, process coordination, or business support that showcases your administrative potential and problem-solving abilities.
Key elements to include:
- Business processes managed and operational improvements achieved
- Database and information systems administration experience
- Budget management and financial administration activities
- Stakeholder coordination and communication responsibilities
- Compliance and regulatory management involvement
- Project coordination and cross-functional collaboration
Operations Administrator | Telstra Corporation, Melbourne
April 2019 – Present
• Administer business operations for telecommunications division managing $25M+ annual revenue and 15,000+ enterprise customers
• Streamline contract management processes reducing processing time by 40% and improving customer onboarding efficiency
• Maintain comprehensive customer database using Salesforce CRM, ensuring 99.9% data accuracy across 8,000+ active accounts
• Coordinate regulatory compliance reporting achieving 100% on-time submission record over 5 consecutive years
• Manage budget tracking and expense administration for 6 departments with combined annual budgets of $3.5M
• Develop and implement digital workflow systems improving interdepartmental communication efficiency by 50%
• Lead cross-functional project teams of 12+ members for system upgrades and process improvement initiatives
• Train new administrators on company systems, procedures, and compliance requirements
• Process confidential commercial information and maintain secure document management systems
Administrator | Company
2019 – Present
• Did admin work for department
• Used computer systems
• Helped with paperwork
• Answered phones and emails
• Filed documents
Entry-Level Administrator Resume Samples [Experience]
For entry-level positions, focus on internships, administrative support roles, customer service experience, or positions that demonstrate your organisational skills and attention to detail. Emphasise your proficiency with business software, ability to handle multiple tasks, and any experience supporting teams or managing information, even if gained through part-time work or volunteer activities.
Administrative Intern | PwC Australia, Sydney
November 2023 – February 2024
• Supported business services team in managing administrative operations for 150+ professional staff across audit and advisory divisions
• Maintained client database systems using Microsoft Access and Excel, ensuring accurate record-keeping for 200+ active client accounts
• Coordinated meeting logistics and prepared presentation materials for senior partner meetings with ASX 200 clients
• Assisted with document management and filing systems transition to digital platform, improving retrieval efficiency by 30%
• Processed expense reports and supported budget tracking activities for multiple project teams
• Demonstrated professionalism when handling confidential client information and sensitive business documentation
• Contributed to process improvement initiatives including workflow analysis and procedure documentation
Customer Service Coordinator | Australia Post, Brisbane
March 2022 – October 2023
• Managed customer inquiries and service requests for postal and logistics services serving 50,000+ residential and business customers
• Maintained accurate customer databases and processed service changes using internal management systems
• Coordinated with multiple departments to resolve complex customer issues and service delivery problems
• Prepared daily and weekly reports on customer service metrics and operational performance
• Trained new customer service representatives on system procedures and customer service excellence
• Handled confidential customer information in compliance with privacy regulations and company policies
Intern
2023 – 2024
• Worked in office
• Used computers
• Helped with projects
• Learned about business
How to Write the Education Section for your Administrator Resume
The education section is important for administrator roles, particularly for demonstrating business knowledge, analytical thinking capabilities, and commitment to professional development. While extensive experience can sometimes compensate for formal qualifications, relevant degrees in business administration, management, or related fields significantly strengthen administrative candidacy and show employers your understanding of business principles and organisational theory. Include any professional development that showcases your dedication to enhancing your administrative capabilities and staying current with business best practices.
Administrator Resume Example [Education]
Bachelor of Business Administration
Macquarie University, Sydney | Completed: December 2020
• Major: Business Management and Operations
• Minor: Information Systems
• Relevant coursework: Operations Management, Database Systems, Project Management, Business Analytics
• Capstone project: “Process Optimisation in Australian Service Industries” – achieved High Distinction
• Dean’s List recognition for academic excellence (2019, 2020)
Certificate IV in Business Administration (BSB40120)
TAFE Queensland, Brisbane | Completed: June 2018
PROFESSIONAL DEVELOPMENT
• Advanced Business Administration Certificate – Australian Institute of Administrative Professionals (2023)
• Project Management Essentials – Project Management Institute (2022)
• Business Process Improvement Workshop – Lean Six Sigma Australia (2021)
How to Write the Skills Section for your Administrator Resume
The skills section of your administrator resume should showcase both technical competencies and business skills that demonstrate your ability to manage complex operations, analyse information, and support strategic decision-making. Aim for 16-20 skills total, balancing hard skills that show your technical capabilities with soft skills that highlight your communication abilities, problem-solving skills, and professional judgment. Modern administrative roles require proficiency with various business technologies and the ability to adapt quickly to new systems and digital transformation initiatives.
Administrator Resume Skills (Hard Skills)
- Advanced Microsoft Office Suite (Excel macros, Access databases, PowerPoint)
- Database management and SQL query writing
- Enterprise Resource Planning (ERP) systems (SAP, Oracle, NetSuite)
- Customer Relationship Management (CRM) platforms (Salesforce, HubSpot, Dynamics)
- Project management software (MS Project, Asana, Monday.com, Smartsheet)
- Accounting and financial software (MYOB, Xero, QuickBooks, SAP)
- Document management systems (SharePoint, Google Drive, Box)
- Business intelligence and reporting tools (Power BI, Tableau)
- Web-based collaboration platforms (Teams, Slack, Zoom)
- Data analysis and statistical software (Excel, SPSS, R)
- Compliance management and regulatory reporting
- Business process mapping and improvement methodologies
Administrator Resume Skills (Soft Skills)
- Strategic thinking and business analysis
- Problem-solving and critical thinking
- Communication and stakeholder management
- Time management and priority setting
- Attention to detail and accuracy
- Adaptability and change management
- Leadership and team coordination
- Confidentiality and discretion
- Analytical thinking and decision-making
- Organisational skills and workflow optimisation
- Professional judgment and ethical practice
- Continuous improvement mindset
How to pick the best Administrator skills:
- Analyse administrator job descriptions to identify the most commonly requested technical systems and business competencies
- Include only skills you can confidently demonstrate through work experience, training, or practical application
- Balance technical proficiency with business skills that show you understand organisational operations and strategy
- Prioritise skills that demonstrate your ability to improve processes, manage information, and support decision-making
- Include industry-specific knowledge or software that’s relevant to your target sector or organisation type
- Regularly update your skills to reflect new technologies, systems, and business methodologies you’ve mastered
Administrator Resume Examples [Skills]
• Database Management: Administered customer databases of 10,000+ records using Salesforce and SQL, maintaining 99.8% data accuracy
• Process Improvement: Led workflow optimisation projects reducing processing time by 35% and eliminating 60+ hours of manual work weekly
• Budget Administration: Managed departmental budgets totalling $4.2M annually, achieving 8% cost savings through vendor negotiation and process efficiency
• Regulatory Compliance: Maintained 100% compliance record across 5 years of audits, managing reporting for multiple regulatory frameworks
• Project Coordination: Led cross-functional teams of 15+ members for system implementations and business improvement initiatives
• Stakeholder Management: Coordinated communication between C-suite executives, department heads, and external partners across 12 business units
Should I Add Bonus Sections to My Administrator Resume?
Additional sections can significantly enhance your administrator resume, particularly in Australia’s competitive business environment where employers value well-rounded professionals who demonstrate continuous learning and strategic thinking capabilities. These sections allow you to showcase qualifications, achievements, and experiences that differentiate you from other candidates and highlight your commitment to administrative excellence and business improvement. However, only include sections that add genuine value and demonstrate relevant business expertise or professional development.
Valuable bonus sections include:
Certifications: Professional credentials such as Certified Administrative Professional (CAP), project management certifications, or software-specific qualifications that validate your expertise.
Professional Associations: Membership in organisations like the Australian Institute of Administrative Professionals or business management associations that demonstrate professional engagement.
Awards and Recognition: Excellence awards, process improvement recognition, or professional achievements that validate your administrative capabilities.
Projects: Significant business improvement initiatives, system implementations, or process optimisation projects you’ve led or contributed to.
Publications or Presentations: Articles, blog posts, or conference presentations about administrative best practices or business improvement.
Languages: Particularly valuable in Australia’s multicultural business environment for supporting diverse stakeholder groups.
Administrator Resume Examples [Other Sections]
• Certified Administrative Professional (CAP) – International Association of Administrative Professionals (2023)
• Project Management Professional (PMP) – Project Management Institute (2022)
• Microsoft Office Specialist Expert – Excel and Access (2021)
• Lean Six Sigma Green Belt – Australian Quality Institute (2020)
PROFESSIONAL PROJECTS
• Digital Transformation Initiative: Led implementation of cloud-based document management system for 300+ users, reducing document retrieval time by 70%
• Process Optimisation Program: Designed workflow improvements reducing customer onboarding time from 14 days to 5 days
• Compliance Management System: Developed regulatory reporting framework ensuring 100% audit compliance across 3 business divisions
AWARDS & RECOGNITION
• Administrative Excellence Award – Commonwealth Bank of Australia (2023)
• Process Improvement Champion – NSW Department of Education (2019)
• Employee of the Quarter – Westfield Corporation (2016)
PROFESSIONAL ASSOCIATIONS
• Australian Institute of Administrative Professionals – Senior Member
• Project Management Institute (PMI) – Sydney Chapter Member
• Australian Institute of Management – Associate Member
• Watching Netflix
• Social media browsing
• Online shopping
• Sleeping in on weekends
PERSONAL ACHIEVEMENTS
• Good at organising my own life
• Can use most computer programs
• Usually on time for work
Tip: You can include professional activities that demonstrate relevant skills (such as volunteer treasurer roles showing financial administration abilities), additional qualifications like business analytics or digital marketing courses that complement administrative work, international experience that enhances cultural competency, and leadership roles that demonstrate your ability to coordinate teams and projects.
How to write an Administrator Resume Objective or Resume Summary
A compelling professional summary serves as your business efficiency statement, providing hiring managers with a concise overview of your administrative experience, business impact, and operational expertise in 3-4 impactful sentences. For administrators, your summary should immediately establish your ability to streamline operations, manage complex information systems, and provide strategic support that enables organisational success. This section is crucial as it often determines whether busy hiring managers and business leaders invest time in reviewing your complete application.
Key elements to include:
- Years of administrative experience and business contexts
- Specific systems, processes, or operational areas managed
- Quantifiable business improvements and efficiency gains
- Key competencies such as database management, compliance, or project coordination
- Professional qualifications and technical expertise
Administrator Resume Summary Examples
Experienced business administrator with 8+ years managing complex operations across finance and government sectors. Proven expertise in database administration, compliance management, and process optimisation that has delivered 30% efficiency improvements and $500K+ in cost savings. Skilled in ERP systems, project coordination, and stakeholder management with strong track record of supporting C-suite executives and cross-functional teams. Seeking senior administrator role to leverage analytical capabilities and operational excellence in driving business transformation and organisational efficiency.
I am an administrator with several years of experience doing office work and helping with various business tasks. I am organised and good with computers and I think I would be good at administrative work. I want to find a company where I can use my skills and grow my career.
For entry-level positions, focus on an objective statement that emphasises your business education, technical skills, and eagerness to contribute to organisational efficiency while gaining administrative experience.
Entry-Level Administrator Resume Summary Examples
Recent business administration graduate with Bachelor’s degree and 6 months of internship experience in corporate administrative operations. Demonstrated proficiency in database management, process documentation, and stakeholder coordination through academic projects and practical placement. Strong foundation in Microsoft Office Suite, project management principles, and business analysis with proven ability to improve workflow efficiency. Eager to begin administrative career whilst contributing analytical skills, attention to detail, and commitment to operational excellence in supporting business objectives.
New graduate looking for first administrator job to start building experience in business. I studied business administration and learned about different office systems. I think I would be good at administrative work because I’m organised and detail-oriented.
How to Update Your LinkedIn Profile When Updating Your Administrator Resume
LinkedIn is particularly important for administrators in Australia, as it’s widely used by business managers, HR professionals, and executive search firms to identify candidates for administrative and business support roles. When updating your administrator resume, it’s essential to align your LinkedIn profile with the same professional messaging and business achievements. Many hiring managers cross-reference candidates’ resumes with their LinkedIn profiles to assess professional consistency and evaluate your network within the business community.
Your LinkedIn profile offers valuable opportunity to showcase your business insights, share knowledge about administrative best practices, and demonstrate your understanding of operational efficiency and business improvement. Use this platform to connect with other business professionals and contribute to discussions about administrative excellence and organisational effectiveness.
LinkedIn Headline Optimisation for Administrators
Your LinkedIn headline should immediately communicate your administrative expertise, business focus, and key competencies. Include relevant skills and your location to improve discoverability by business recruiters and hiring managers searching for qualified administrative professionals.
• “Business Administrator | Operations Excellence | Database Management & Process Improvement | Sydney CBD”
• “Senior Administrator | 7+ Years Corporate Experience | ERP Systems & Project Coordination | Melbourne”
• “Operations Administrator | Compliance & Stakeholder Management | Seeking Brisbane Opportunities”
• “Administrator looking for work”
• “Business support professional”
• “Experienced office worker”
LinkedIn Summary vs Resume Summary: Key Differences
Your LinkedIn summary can be longer and more detailed than your resume summary, allowing for 4-6 paragraphs that tell your complete professional story in business administration. Use first-person language and discuss your journey into administration, what motivates you about business efficiency, and your approach to supporting organisational success. Include specific examples of process improvements you’ve implemented and your philosophy regarding administrative excellence and stakeholder service.
For Australian administrators, consider mentioning your understanding of Australian business practices, experience with local regulatory requirements, or familiarity with industry-specific systems and processes that add value to your administrative capabilities.
Showcasing Administrator Experience on LinkedIn
LinkedIn’s experience section allows you to expand significantly on your resume bullet points, providing space to discuss the strategic aspects of your administrative role and the business impact of your contributions. Use the media upload feature to showcase certifications, process improvement documentation, or examples of systems you’ve implemented. Add project sections to highlight significant business improvement initiatives, system implementations, or operational excellence projects you’ve led.
Consider including professional content such as photos of training workshops you’ve attended, certificates from business administration courses, or infographics showing efficiency improvements you’ve achieved. Always ensure any content maintains appropriate confidentiality and reflects professional business standards.
LinkedIn Skills and Endorsements for Administrators
Focus on business administration competencies, listing 20-25 relevant skills including database management, process improvement, project coordination, and stakeholder management. Actively seek endorsements from managers, colleagues, and business partners who can validate your administrative capabilities. Consider completing LinkedIn Learning courses related to business administration, data analysis, or project management to demonstrate ongoing professional development.
Regularly update your skills to reflect new competencies gained through system implementations, process improvements, or professional development activities that enhance your administrative expertise.
LinkedIn Profile Tips for Australian Administrators
Optimise your profile for Australia’s business community by joining relevant LinkedIn groups such as “Australian Institute of Administrative Professionals,” “Business Process Improvement Australia,” or industry-specific business networks. Follow major Australian corporations, business consultancies, and administrative thought leaders to stay informed about business trends and opportunities.
Share content related to administrative excellence, process improvement insights, or professional development activities that demonstrate your commitment to business efficiency and operational excellence. Engage thoughtfully with posts from business leaders, comment professionally on operational efficiency topics, and contribute to discussions about business improvement and administrative best practices. Always maintain professional standards and focus on content that showcases your business acumen and administrative expertise.
Creating an outstanding administrator resume is your pathway to joining Australia’s dynamic business environment and making a meaningful impact on organisational efficiency and success. Remember that your resume represents not just your administrative capabilities, but your potential to drive business improvement, support strategic initiatives, and contribute to operational excellence that enables organisations to achieve their objectives.
After perfecting your resume, complement it with a business-focused cover letter that demonstrates your understanding of the organisation’s operational challenges, your alignment with their business culture, and how your administrative expertise can contribute to their continued success. Your cover letter provides valuable opportunity to showcase your business communication skills and strategic thinking abilities.
Ready to advance your administrative career? Start exploring opportunities on professional platforms like Seek.com.au, corporate websites, and LinkedIn Jobs. Consider connecting with recruitment agencies that specialise in administrative and business support roles. Remember to tailor your resume for each application, highlighting experience and competencies most relevant to the specific industry and organisational context.
For ongoing professional development and networking, consider joining the Australian Institute of Administrative Professionals, attending business efficiency conferences, or pursuing advanced qualifications such as project management certification or business analysis training. The administrative community values continuous learning and process improvement, making ongoing development essential for career advancement and effectiveness in Australia’s evolving business landscape.
