Banking customer service adviser resume
This free sample resume for a banking customer service adviser has an accompanying banking customer service adviser sample cover letter and to help you put together a winning job application.
Jade Cheng
55 Taylor Road
Andotown WA 4087
M: 0400 000 000
H: 07 2222 2222
E: [email protected]
Objective
I am an efficient customer-focused professional seeking an opportunity where I can use my excellent customer service skills, outstanding communication skills and knowledge of banking systems and products to help solve customers’ banking issues.
Education
Graduated: 2006
Graduated: 2002
Employment History
Cockatoo Bank
Responsibilities
- Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
- Educate customers on product options and technology issues
- Manage customer and bank privacy
- Manage and pass on customer feedback
- Effectively use a variety of computer programs to access customer details and databases, and research options
- Data entry
- Continual awareness of compliance requirements – OH&S and risk management
Achievements
- Customer Service Award, 4th quarter 2008
- Vice President of the Bank Social Club – coordinated the annual company barbecue with 120 people attending, as well as team sporting activities
- Selected to help coach new recruits
Parrot Bank
Responsibilities
- Served customers efficiently
- Processed transactions
- Cash handling and balancing with zero errors
- Advised and educated customers about their options
- Used a variety of computer programs and applications
- Worked in a team to achieve targets and positive outcomes for customers and the bank
Achievements
- Formally commended for excellent service
- Made suggestions for customer feedback processes which were taken up by management
Hemmingway Insurance
Responsibilities
- Answered incoming customer service enquiries and advised customers
- Made outgoing sales calls to encourage existing customers to upgrade
- Used a variety of computer programs and applications
- Operated within a team to reach targets
- Assisted with coaching new staff members
Achievements
- Certificate for excellent sales results
- Selected to help coach new recruits
Pinkberry Internet Service Provider
Responsibilities
- Answered incoming customer service enquiries and advised customers
- Used a variety of computer programs and applications
- Provided basic technical guidance
- Referred customers to appropriate specialist departments
Achievements
- Promoted from outgoing to incoming calls department
Qualifications/Certifications
2006 – AFSL (Australian Financial Services) Tier 2 Accreditation, Andotown Training Institute, Perth WA
2005 – Insurance Accreditation, Andotown Training Institute, Perth WA
Skills
Category | Name | Proficiency | Yrs experience | Last used |
Computer | Microsoft Office – Word, Excel, PowerPoint | Advanced | 10 | Use currently |
Computer | Internet Explorer | Advanced | 10 | Use currently |
Language | Mandarin | Fluent | 20 | Use currently |
Language | Cantonese | Conversational | 12 | Last year |
Interests
Latin dancing
Bushwalking
News, current affairs and technology
Languages
References
Ross Geneva - Branch Manager Cockatoo Bank Email: [email protected] Phone: 07 0000 0000 | Melinda Ethiope - HR Coordinator Parrot Bank Email: [email protected] Phone: 07 0000 0000 |