Banking Customer Service Adviser Resume

This free sample resume for a banking customer service adviser has an accompanying banking customer service adviser sample cover letter and to help you put together a winning job application.

Jade Cheng

55 Taylor Road
Andotown WA 4087
M: 0400 000 000
H: 07 2222 2222
E: [email protected]

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Objective

I am an efficient customer-focused professional seeking an opportunity where I can use my excellent customer service skills, outstanding communication skills and knowledge of banking systems and products to help solve customers’ banking issues.

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Education

 

 

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Employment History

Responsibilities

• Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
• Educate customers on product options and technology issues
• Manage customer and bank privacy
• Manage and pass on customer feedback
• Effectively use a variety of computer programs to access customer details and databases, and research options
• Data entry
• Continual awareness of compliance requirements – OH&S and risk management

Achievements

• Customer Service Award, 4th quarter 2008
• Vice President of the Bank Social Club – coordinated the annual company barbecue with 120 people attending, as well as team sporting activities
• Selected to help coach new recruits

Responsibilities

• Served customers efficiently
• Processed transactions
• Cash handling and balancing with zero errors
• Advised and educated customers about their options
• Used a variety of computer programs and applications
• Worked in a team to achieve targets and positive outcomes for customers and the bank

Achievements

• Formally commended for excellent service
• Made suggestions for customer feedback processes which were taken up by management

Responsibilities

• Answered incoming customer service enquiries and advised customers
• Made outgoing sales calls to encourage existing customers to upgrade
• Used a variety of computer programs and applications
• Operated within a team to reach targets
• Assisted with coaching new staff members

Achievements

• Certificate for excellent sales results
• Selected to help coach new recruits

Responsibilities

• Answered incoming customer service enquiries and advised customers
• Used a variety of computer programs and applications
• Provided basic technical guidance
• Referred customers to appropriate specialist departments

Achievements

• Promoted from outgoing to incoming calls department

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Qualifications/Certifications

2006 – AFSL (Australian Financial Services) Tier 2 Accreditation, Andotown Training Institute, Perth WA
2005 – Insurance Accreditation, Andotown Training Institute, Perth WA

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Skills

Category	Name	Proficiency	Yrs experience	Last used
Computer	Microsoft Office – Word, Excel, PowerPoint	Advanced	10	Use currently
Computer	Internet Explorer	Advanced	10	Use currently
Language	Mandarin	Fluent	20	Use currently
Language	Cantonese	Conversational	12	Last year

 

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Interests

Latin dancing
Bushwalking
News, current affairs and technology
Languages

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References

Ross Geneva – Branch Manager Cockatoo Bank Email: [email protected] Phone: 07 0000 0000

Melinda Ethiope – HR Coordinator Parrot Bank Email: [email protected] Phone: 07 0000 0000