Business Operations Manager Resume Examples and How to Write
Are you struggling to demonstrate your operations management expertise in a way that captures employers’ attention? Whether you’re looking to advance in your current field or transition into a senior operations role, creating a resume that effectively showcases your process improvement achievements and strategic thinking can be challenging. Many operations professionals find it difficult to quantify their impact and translate complex operational improvements into compelling resume content.
This comprehensive guide will help you create an outstanding business operations manager resume tailored specifically for the Australian job market. You’ll discover proven strategies for highlighting your operational excellence, leadership capabilities, and business impact. From showcasing your process optimisation achievements to demonstrating your cross-functional collaboration skills, we’ll provide everything you need to position yourself as the ideal operations management candidate.
Business Operations Manager Resume (Text Version)
MICHAEL THOMPSON
Business Operations Manager | Process Improvement Specialist
📧 [email protected] | 📱 0423 789 456
📍 Sydney, NSW 2000
💼 LinkedIn: linkedin.com/in/michaelthompson-operations
PROFESSIONAL SUMMARY
Results-driven Business Operations Manager with 9+ years of experience optimising processes and driving operational excellence across manufacturing and service industries. Proven track record of reducing operational costs by 25% while improving productivity by 40%. Expert in Lean Six Sigma methodologies, cross-functional team leadership, and strategic project management. Seeking to leverage operational expertise and change management skills in a senior operations leadership role.
PROFESSIONAL EXPERIENCE
Senior Operations Manager | Precision Manufacturing Australia | Sydney, NSW | January 2020 – Present
• Lead operational strategy for $45M manufacturing facility with 150+ employees across three production lines
• Implemented Lean Six Sigma initiatives that reduced waste by 30% and increased overall equipment effectiveness by 22%
• Managed annual operations budget of $8.5M, consistently delivering projects 5% under budget
• Established KPI dashboard system that improved decision-making speed by 35% and enhanced cross-departmental visibility
• Led digital transformation project, implementing ERP system that streamlined processes and reduced manual errors by 60%
• Developed and executed business continuity plans during COVID-19, maintaining 95% operational capacity
Operations Manager | Logistics Solutions Group | Sydney, NSW | March 2018 – December 2019
• Managed daily operations for multi-site logistics network processing 10,000+ shipments monthly
• Redesigned warehouse layout and workflows, improving picking efficiency by 28% and reducing fulfillment times
• Implemented quality management system achieving ISO 9001:2015 certification within 12 months
• Coordinated cross-functional teams of 45 staff across operations, quality, and customer service departments
• Negotiated vendor contracts worth $2.3M annually, securing 18% cost reduction through strategic sourcing
Assistant Operations Manager | Global Tech Solutions | Melbourne, VIC | June 2015 – February 2018
• Supported operations management for technology services company with $12M annual revenue
• Led process improvement initiatives that reduced customer complaint resolution time by 40%
• Managed inventory optimisation project, reducing carrying costs by $180K annually
• Coordinated training programs for 35+ operations staff, improving team productivity by 25%
• Developed standard operating procedures (SOPs) for five key business processes
EDUCATION
Master of Business Administration (Operations Management) | University of Sydney | Sydney, NSW | 2015
Bachelor of Engineering (Industrial) | University of New South Wales | Sydney, NSW | 2013
KEY SKILLS
• Lean Six Sigma & Process Improvement • Strategic Planning & Operations Strategy
• Cross-functional Team Leadership • Budget Management & Cost Control
• Supply Chain & Vendor Management • Quality Management Systems
• Project Management & Change Leadership • Data Analysis & KPI Development
• ERP Systems & Technology Implementation • Risk Management & Compliance
CERTIFICATIONS & ACHIEVEMENTS
• Lean Six Sigma Black Belt Certification (2021)
• Project Management Professional (PMP) Certification (2019)
• ISO 9001:2015 Lead Auditor Qualification (2020)
• Operations Excellence Award – Precision Manufacturing (2022)
What is The Best Format for a Business Operations Manager Resume?
The reverse chronological format is the optimal choice for business operations manager resumes. This format effectively demonstrates your career progression and operational achievements, which is crucial for senior-level positions. Australian employers in operations management prefer this structured approach as it clearly shows your increasing responsibilities and measurable impact on business performance.
Font and Formatting Guidelines:
• Heading font: 16-18pt for your name, 12-14pt for section headers
• Body text: 10-12pt for optimal readability
• Font choice: Professional fonts like Arial, Calibri, or Times New Roman
• Margins: 2.5cm on all sides to ensure proper spacing
• White space: Adequate spacing between sections for clean appearance
• File type: Save as PDF unless the employer specifically requests Word format
Essential Resume Sections:
Header: Include your full name, professional title reflecting operations expertise, phone number, email address, location (suburb and state), and LinkedIn profile URL. Consider adding relevant certifications like “PMP Certified” or “Lean Six Sigma Black Belt” in your title.
Summary: Create a powerful 3-4 line overview highlighting your operations management experience, key achievements with metrics, and core competencies. Focus on quantifiable results and leadership impact.
Experience: List your positions in reverse chronological order, emphasising process improvements, cost savings, productivity gains, and team leadership achievements with specific metrics.
Education: Include your highest qualification and any relevant business or engineering degrees, emphasising operations-focused coursework or specialisations.
Other sections: Add certifications (especially Lean Six Sigma, PMP, or industry-specific qualifications), professional associations, awards, and relevant volunteer work that demonstrates leadership or operational expertise.
What Experience Should Be on Your Business Operations Manager Resume?
Your experience section should showcase your ability to drive operational excellence, manage complex processes, and deliver measurable business results. Focus on achievements that demonstrate your strategic thinking, problem-solving capabilities, and leadership impact. Quantify your accomplishments whenever possible using specific metrics, percentages, and dollar figures.
Key areas to highlight:
• Process improvement initiatives and efficiency gains
• Cost reduction and budget management achievements
• Team leadership and cross-functional collaboration
• Technology implementation and digital transformation
• Quality management and compliance initiatives
• Vendor management and contract negotiations
• Change management and organisational development
• Risk management and business continuity planning
CORRECT EXAMPLE:
Operations Manager | Advanced Manufacturing Solutions | Brisbane, QLD | 2019 – Present
• Optimised production workflows for 200-person facility, increasing throughput by 32% while reducing defect rates from 3.2% to 1.1%
• Led cross-functional team of 25 professionals in implementing lean manufacturing principles, achieving $650K annual cost savings
• Managed $5.2M operations budget, consistently delivering projects on time and 8% under budget over three consecutive years
• Established real-time monitoring system using IoT sensors, reducing unplanned downtime by 45%
• Negotiated strategic supplier partnerships worth $1.8M annually, improving delivery performance by 28%
WRONG EXAMPLE:
Operations Manager | Manufacturing Company | Brisbane, QLD | 2019 – Present
• Responsible for managing day-to-day operations
• Worked with different teams to improve processes
• Helped reduce costs and improve efficiency
• Managed budgets and worked with suppliers
• Implemented new systems and procedures
Entry-Level Business Operations Manager Resume Samples [Experience]
For entry-level operations professionals or those transitioning from other fields, emphasise transferable skills, analytical capabilities, and any process improvement experience. Focus on specific projects, quantifiable results, and demonstrate your understanding of operational principles.
CORRECT ENTRY-LEVEL EXAMPLE:
Junior Operations Analyst | ServiceMax Australia | Perth, WA | 2022 – Present
• Analysed operational data for 50+ service technicians, identifying bottlenecks that reduced response times by 18%
• Supported implementation of workforce management system, improving scheduling efficiency by 25%
• Developed automated reporting dashboard using Power BI, saving management team 15 hours weekly
• Collaborated with IT and operations teams on process mapping initiative covering 8 core business workflows
• Assisted in vendor evaluation project, contributing to selection of new fleet management system saving $85K annually
WRONG ENTRY-LEVEL EXAMPLE:
Operations Assistant | Some Company | Perth, WA | 2022 – Present
• Helped with various operational tasks
• Learned about different business processes
• Worked with data and created reports
• Assisted senior managers with projects
• Gained experience in operations management
How to Write the Education Section for your Business Operations Manager Resume
The education section for business operations managers should highlight qualifications that demonstrate analytical thinking, business acumen, and technical competency. While specific degrees vary, employers value educational backgrounds in business administration, engineering, supply chain management, or related fields. Include relevant coursework, projects, or academic achievements that directly relate to operations management.
Australian employers particularly value post-graduate qualifications like MBA degrees with operations focus, as well as professional certifications that show commitment to continuous learning and industry best practices. If you’ve completed any thesis work or significant projects related to operations, process improvement, or business optimisation, these can strengthen your educational credentials.
Business Operations Manager Resume Example [Education]
Master of Business Administration (Operations & Supply Chain) | Melbourne Business School | Melbourne, VIC | 2019
Thesis: “Digital Transformation in Australian Manufacturing: A Process Optimisation Study”
Bachelor of Industrial Engineering | Queensland University of Technology | Brisbane, QLD | 2017
Relevant Coursework: Operations Research, Quality Management, Lean Manufacturing, Supply Chain Analytics
Certificate in Project Management | Australian Institute of Project Management | 2020
How to Write the Skills Section for your Business Operations Manager Resume
The skills section for business operations managers should demonstrate both technical competencies and leadership capabilities essential for driving operational excellence. Balance hard skills like process improvement methodologies and software proficiency with soft skills such as team leadership and strategic thinking. Include 10-14 skills that align with the specific role requirements while accurately representing your strongest competencies.
Tailor your skills to match the job description and industry requirements. Operations management roles often require a unique combination of analytical abilities, technology proficiency, and people management skills. Prioritise skills that demonstrate your ability to deliver measurable business results and lead organisational change.
Business Operations Manager Resume Skills (Hard Skills)
• Lean Six Sigma methodologies and process improvement
• Data analysis and business intelligence tools
• ERP systems (SAP, Oracle, Microsoft Dynamics)
• Project management and workflow optimisation
• Quality management systems and compliance
• Supply chain management and vendor relations
• Financial analysis and budget management
• Risk assessment and business continuity planning
• Performance metrics and KPI development
• Technology implementation and change management
Business Operations Manager Resume Skills (Soft Skills)
• Strategic planning and business development
• Cross-functional team leadership
• Stakeholder management and communication
• Problem-solving and critical thinking
• Change management and organisational development
• Negotiation and conflict resolution
• Decision-making under pressure
• Coaching and team development
• Adaptability and continuous improvement mindset
• Customer focus and service excellence
How to pick the best Business Operations Manager skills:
1. Review the job description thoroughly and identify the most frequently mentioned technical and leadership requirements
2. Match your strongest competencies to the employer’s needs, prioritising skills where you have proven achievements
3. Include industry-specific skills relevant to the sector (manufacturing, services, technology, healthcare)
4. Balance methodologies and tools with leadership and strategic thinking capabilities
5. Focus on high-impact skills that directly contribute to operational excellence and business results
6. Demonstrate proficiency levels by linking skills to specific achievements or certifications when possible
Business Operations Manager Resume Examples [Skills]
• Lean Six Sigma Implementation: Led 12 process improvement projects resulting in $1.2M annual cost savings and 35% efficiency improvement
• Cross-functional Team Leadership: Managed diverse teams of up to 75 professionals across operations, quality, supply chain, and IT departments
• ERP System Management: Implemented SAP S/4HANA across three facilities, reducing processing time by 40% and improving data accuracy to 99.2%
• Strategic Planning: Developed 5-year operational roadmap that supported 60% business growth while maintaining operational efficiency
• Vendor Management: Optimised supplier network of 45+ vendors, achieving 20% cost reduction and improving on-time delivery to 97%
Should I Add Bonus Sections to My Business Operations Manager Resume?
Adding bonus sections to your business operations manager resume can significantly enhance your candidacy by showcasing additional qualifications that demonstrate your commitment to operational excellence and professional development. These sections are particularly valuable in operations management, where continuous improvement and industry knowledge are highly prized by Australian employers.
Valuable bonus sections include:
Licences & Certifications: Operations management certifications like Lean Six Sigma, PMP, ISO lead auditor qualifications, and industry-specific credentials that validate your expertise and methodology knowledge.
Professional Associations: Membership in organisations like the Australian Institute of Management, Supply Chain & Logistics Association of Australia, or Project Management Institute demonstrates your professional network engagement.
Awards and Honours: Recognition for operational excellence, process improvement achievements, cost savings initiatives, or leadership awards that provide third-party validation of your capabilities.
Speaking Engagements: Conference presentations on operational topics, workshop facilitation, or training delivery shows thought leadership and subject matter expertise.
Publications: Articles on process improvement, case studies of successful implementations, or research papers that demonstrate your analytical thinking and industry knowledge.
Volunteer Leadership: Pro-bono operations consulting, non-profit board service, or community project leadership that showcases your commitment to applying operational skills for broader impact.
Business Operations Manager Resume Examples [Other Sections]
PROFESSIONAL CERTIFICATIONS
• Lean Six Sigma Black Belt – American Society for Quality (2021)
• Project Management Professional (PMP) – Project Management Institute (2020)
• ISO 9001:2015 Lead Auditor – RABQSA International (2022)
PROFESSIONAL ASSOCIATIONS
• Member, Australian Institute of Management – Operations Division (2019-Present)
• Committee Member, Supply Chain & Logistics Association of Australia (2020-Present)
AWARDS & RECOGNITION
• Operational Excellence Award – Manufacturing Australia Awards (2023)
• Process Improvement Champion – Company Recognition Program (2021, 2022)
SPEAKING ENGAGEMENTS
• “Digital Transformation in Operations” – Operations Management Conference Sydney (2023)
• “Lean Implementation Best Practices” – Manufacturing Summit Melbourne (2022)
WRONG EXAMPLE
PERSONAL INTERESTS
• Enjoys playing tennis on weekends
• Loves cooking and trying new recipes
• Watches business documentaries
• Likes to travel when possible
HOBBIES
• Reading management books
• Playing golf with colleagues
• Gardening at home
• Spending time with family
Tip: Focus on professional achievements and qualifications that add credibility to your operations expertise. Avoid personal hobbies unless they directly demonstrate leadership, analytical thinking, or other job-relevant capabilities.
How to write a Business Operations Manager Resume Objective or Resume Summary
A compelling resume summary is critical for business operations managers as it immediately establishes your operational impact and leadership credentials. This section should concisely communicate your years of experience, specific operational achievements, and the unique value you bring to potential employers. Focus on quantifiable results that demonstrate your ability to drive efficiency, reduce costs, and improve business performance.
Your summary should answer key questions: What is your operational expertise? What measurable impact have you delivered? What specific skills make you valuable? Keep it focused and results-oriented, using strong action verbs and specific metrics that grab attention.
Key elements to include:
• Years of operations management experience
• Specific operational achievements with metrics
• Industry expertise or specialisations
• Leadership scope (team size, budget responsibility)
• Core methodologies or certifications
• Clear statement of your career objectives
Business Operations Manager Resume Summary Examples
CORRECT EXAMPLE:
Strategic Business Operations Manager with 8+ years of experience driving operational excellence across manufacturing and service industries. Proven track record of reducing operational costs by 28% while increasing productivity by 45% through Lean Six Sigma implementation. Expert in managing cross-functional teams of 60+ professionals and $12M+ budgets. Led digital transformation initiatives resulting in 35% improvement in process efficiency and 99% data accuracy. Seeking to leverage operational expertise and change leadership skills in a senior operations director role.
WRONG EXAMPLE:
Experienced operations manager with several years in the field. Good at improving processes and working with teams. Have managed different projects and helped companies save money. Looking for a challenging role where I can use my skills and continue to grow. I am dedicated to operational excellence and enjoy solving complex problems.
For entry-level candidates or those transitioning into operations management, focus on transferable skills, relevant education, and any process improvement experience, even from non-operations roles.
Entry-Level Business Operations Manager Resume Summary Examples
CORRECT ENTRY-LEVEL EXAMPLE:
Detail-oriented operations professional with 3+ years of analytical experience and MBA in Operations Management. Demonstrated expertise in process analysis, resulting in 22% efficiency improvement in previous role. Proficient in data analysis, project coordination, and cross-functional collaboration. Lean Six Sigma Yellow Belt certified with hands-on experience in workflow optimisation. Eager to apply analytical skills and process improvement knowledge in a business operations management role.
WRONG ENTRY-LEVEL EXAMPLE:
Recent graduate with interest in operations management. Completed relevant coursework and some projects during university. Looking for an opportunity to start my career in operations. I am a quick learner and excited to work in a dynamic environment. Have some experience with data analysis and enjoy working with teams.
How to Update Your LinkedIn Profile When Updating Your Business Operations Manager Resume
Synchronising your resume and LinkedIn profile is essential for business operations managers, as 92% of Australian recruiters use LinkedIn to source operations talent. Your LinkedIn profile should reinforce the same professional narrative as your resume while leveraging the platform’s expanded format to showcase your operational expertise, thought leadership, and industry engagement more comprehensively.
LinkedIn provides unique opportunities to demonstrate your operational impact through case studies, recommendations from team members, and engagement with industry discussions about process improvement and operational excellence. This expanded visibility helps potential employers understand both your technical capabilities and your leadership approach.
LinkedIn Headline Optimisation for Business Operations Managers
Your LinkedIn headline should be keyword-rich and compelling, incorporating operations management terms that Australian recruiters commonly search for. Unlike resume headers, LinkedIn headlines can be more dynamic and include multiple value propositions.
EFFECTIVE HEADLINES:
• “Senior Operations Manager | Lean Six Sigma Black Belt | Process Improvement Expert | $15M+ Budget Leadership | Manufacturing Excellence”
• “Business Operations Director | Digital Transformation Leader | 40% Cost Reduction Specialist | Team Leadership | Sydney”
• “Operations Manager → COO Track | ERP Implementation Expert | Cross-functional Team Leadership | Continuous Improvement”
INEFFECTIVE HEADLINES:
• “Business Operations Manager”
• “Experienced operations professional”
• “Operations Manager at Company Name”
LinkedIn Summary vs Resume Summary: Key Differences
Your LinkedIn summary can be more comprehensive and storytelling-focused than your resume summary. Use this space to share your operational philosophy, specific transformation stories, and the impact you’ve had on organisations. Australian operations professionals often appreciate authentic leadership stories that demonstrate both technical competency and people management skills.
Structure your LinkedIn summary with 4-6 paragraphs covering your operational approach, key achievements with specific examples, leadership philosophy, and industry expertise. Include a call-to-action inviting conversations about operational challenges or opportunities.
Showcasing Business Operations Manager Experience on LinkedIn
LinkedIn’s experience section allows you to tell the complete story behind your operational achievements. Expand resume bullet points into detailed case studies explaining the situation, your approach, implementation challenges, and measurable results. Include relevant media such as process flow diagrams, before/after photos, or presentation slides that illustrate your impact.
Use LinkedIn’s project feature to highlight major operational initiatives like ERP implementations, facility relocations, or process reengineering projects. This provides concrete evidence of your capability to manage complex, cross-functional initiatives.
LinkedIn Skills and Endorsements for Business Operations Managers
Prioritise operations-specific skills that align with senior-level roles and industry trends. Focus your top skills on high-value competencies like “Operations Management,” “Process Improvement,” “Lean Six Sigma,” and “Strategic Planning.” These skills receive the most recruiter attention and search visibility.
Actively seek endorsements from team members, senior executives, vendors, and cross-functional partners who can validate your operational expertise. These third-party validations are particularly valuable for operations managers, where credibility and trust are essential.
Complete LinkedIn skill assessments for relevant competencies like Project Management, Business Analysis, or Strategic Planning. These badges provide objective validation of your capabilities and demonstrate commitment to professional development.
LinkedIn Profile Tips for Australian Business Operations Managers
Industry Engagement: Join Australian operations and manufacturing groups, engage with content from local industry leaders, and share insights about operational best practices or industry trends specific to the Australian market.
Local Networking: Connect with operations professionals from Australian companies, particularly in your target industries. Engage with content from Australian business publications and operations thought leaders to increase local visibility.
Content Strategy: Share operational insights, process improvement case studies, or commentary on industry developments. This positions you as an operations thought leader and keeps your profile active in recruiter feeds.
Recommendation Exchange: Proactively provide recommendations for team members, vendors, or cross-functional partners, and request recommendations that highlight your operational leadership and results delivery.
Company Following: Follow target companies and engage thoughtfully with their content, particularly posts related to operational excellence, sustainability initiatives, or business growth announcements.
Creating an exceptional business operations manager resume for the Australian market requires strategic positioning of your operational expertise and leadership achievements. By following the comprehensive guidelines in this guide, you’ll effectively demonstrate your ability to drive operational excellence, lead cross-functional teams, and deliver measurable business results that Australian employers value highly.
Your operations management background provides you with highly sought-after skills in process optimisation, team leadership, and strategic thinking—capabilities that are essential for business success across all industries. Whether you’re targeting senior operations roles, general management positions, or executive leadership opportunities, your operational expertise is a significant competitive advantage when presented strategically.
To strengthen your job application, complement your resume with a targeted cover letter that reinforces your operational achievements. Visit SEEK’s Cover Letter Resources for Australian-specific templates and guidance. Additionally, explore current operations management opportunities on LinkedIn Australia and Indeed Australia to identify roles that align with your operational background and career aspirations.