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ITIL® 4 Drive Stakeholder

Learning People Logo

Location

Online

Study Mode

Online

Outcomes

Head of IT Service Delivery, IT Service Delivery Manager

View All

Qualification

Short Courses

Awarded By

Learning People

Duration

20 guided learning hours

Start Date

Start Anytime

Payment Option

Payment plan, Upfront payment

How Much Will It Cost?

Please enquire for further details.

Payment plan

Flexible payment plans are available for this course, making it easier to invest in your future. Enquire now to find out more!

Course Rundown

The ITIL® 4 Drive Stakeholder Value course, offered by Learning People, is designed to enhance customer and user experiences within the framework of IT service management. This course provides participants with the skills necessary to optimise customer journeys and expectations, ensuring they are well-equipped to manage service delivery effectively. Over a guided study period of just 20 hours, learners will delve into key topics such as designing customer journeys, onboarding practices, and transforming service-level agreements into experience-level agreements.

By completing the ITIL® 4 Drive Stakeholder Value course, participants will not only earn a respected certification but also gain insights into the latest best practices and industry standards. This course is particularly beneficial for IT professionals who have already completed the ITIL® v4 Foundation course and are looking to deepen their understanding of IT’s role in business strategy. With a focus on practical application, the course prepares individuals to drive business value and enhance customer satisfaction, ultimately expanding their career prospects in the IT service management field.

Enquire to learn more about how the ITIL® 4 Drive Stakeholder Value course can help you advance your career and stay ahead in the evolving landscape of IT service management.

Eligibility

To be eligible to study this course, applicants must hold a ITIL® v4 Foundation certification.

FAQS

In this ITIL® 4 Drive Stakeholder course, the subjects you may study include:

  • Customer journey
  • Designing the customer journey
  • Engage – Part one and Part two
  • Offer – Part one and Part two
  • Agree
  • Onboarding practices
  • Co-create – Part one and Part two
  • Realise
  • Realise – Practices

Learning People is an international training provider operating across Australia, New Zealand, and the UK specialising in flexible, career-focused online courses in tech, cyber security, IT, data, cloud, software development, and project management. They offer industry-recognised certifications, award-winning StudentCareTM, and expert career advice services designed to help people upskill, change careers, and progress into in-demand roles.

Having already supported over 50,000 students worldwide, Learning People emphasises practical training that teaches the skills employers are actually looking for, leading to strong student outcomes and high employment rates. They offer premium support to learners from enrolment through to job readiness, employment, and long-term career growth.

Student Support

Learning People: Empowering Your Career Journey

Learning People is dedicated to helping students unlock their potential and achieve their career aspirations in the tech and project management sectors. With over 15 years of experience, they have successfully guided more than 40,000 students towards fulfilling careers, boasting a remarkable 97% employment success rate.

Comprehensive Support Services

Learning People offers a range of support services designed to ensure students have the resources they need to succeed:

  • Access to Mentors: Students can connect with industry professionals who provide guidance, share insights, and help navigate career paths.
  • Course Advisors: Dedicated advisors assist students in selecting the right courses tailored to their career goals and interests.
  • Success Coaches: These coaches offer personalised support throughout the learning journey, helping students stay motivated and on track.
  • Learning Portals: Students gain access to a wealth of online resources, including over 50,000 learning assets, to enhance their learning experience.

Flexible Learning Options

With flexible online learning pathways, Learning People caters to all skill levels, ensuring that students can learn at their own pace while balancing other commitments. This approach empowers students to gain in-demand skills in areas such as IT, Cyber Security, Data Analytics, and Project Management.

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