Administration assistant sample resume

Penny Chapman

48 Morning St
Reading NSW 2011
T: (02) 9999 0000
M: 0400 000 000
E: p.chapman@email.com

Professional Profile

I am an experienced and professional Administration Assistant with exceptional communication skills and impeccable presentation. A diligent and motivated worker with strong organisational skills and attention to detail, I seek a flexible role with a dynamic organisation while I complete my university studies.

Education

Employment History

Responsibilities:

• Assist with administration: prepare purchase orders and invoices, update database, communicate with suppliers and publishers, assist store manager
• Conduct inventory, place orders and shelve books
• Perform general administrative tasks
• Answer customer queries by telephone, email or in person
• Serve customers and process sales

Achievements:

• Helped create an improved cataloguing system for the book database
• Removed redundancies in the store’s customer email database

Responsibilities:

• Greeted clients and walk-ins in a professional manner
• Answered the telephone and addressed customer queries
• Redirected queries to the appropriate staff member
• Updated property database and kept listings and showings up-to-date
• Organised meetings, prepared meeting rooms and arranged catering
• Responded to email enquiries
• Maintained office equipment and supplies

Achievements:

• Developed strong customer service skills
• Maintained professional demeanour at all times

Technical Skills

• Microsoft Office – Word, Excel, Outlook, PowerPoint
• Typing speed: 60 wpm, 97% accuracy

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