Banking customer service adviser sample job advertisement

This sample job advertisement has a sample banking customer service adviser resume and sample banking customer service adviser cover letter specifically written to help you put together a winning job application.

Customer Service Adviser

Rosella Bank has several customer service roles available. Successful applicants will play a key role in our efficient customer-facing team, ensuring that our customers always have their banking issues resolved professionally and promptly, and have an overall positive banking experience.

Passionate about customer service, you’ll listen to customers’ needs and goals and offer guidance to steer them towards appropriate solutions. You will be attentive, positive and committed to clear communication.

You'll draw upon your banking sales and service experience, advising on products to our customers – including bank accounts, deposit products, unsecured lending, and insurance and home loan products, referring more complex needs to specific product specialists.

Demonstrated experience providing excellent customer service, professionalism and drive, exceptional communication skills and a proven ability to work as a member of a cohesive team, are essential. Additionally, experience gained in a financial services/banking environment and fluency in another language are desirable.

You may also have the opportunity to coach other team members or move into specific product specialties.

If you are interested in working with a dynamic and successful team, please send your current CV and expression of interest to Stephanie Rogers on [email protected] or call 07 1111 1111.

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