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Insurance claims officer sample resume

This free sample resume for a Insurance claims officer has an accompanying Insurance claims officer sample cover letter and sample job advertisement to help you put together a winning job application.

Arthur McIntyre

13 Merchant St
Newfield NSW 2222
0000 000 000
(02) 6666 8888

Professional Summary

I am a thorough and motivated professional with a strong desire to progress in the insurance industry. My background in customer service and my end-to-end claims experience have endowed me with excellent written and verbal communication skills, and a passion for helping people and businesses solve their risk problems.

Thriving in a fast-paced environment, I am a strong negotiator and a solid team player with an analytical approach. Above all, I am looking for a stimulating position in an energetic and supportive team where I can continue to develop my experience in claims management, and progress within the organisation to a management role.


Australia and New Zealand Institute of Insurance and Finance
Online Course


University of New England
Armidale, NSW


Work Experience

November 2009 – Present : Claims Officer
Twinstar Ltd
Sydney, NSW

Twinstar is a leading Australian motor vehicle insurer, offering a wide range of motor vehicle insurance and risk management products and services.


  • Manage, prepare and assess claims
  • Ensure claims are settled in accordance with policy and company guidelines
  • Promptly advise clients of decisions regarding claims
  • Deny claims where applicable
  • Liaise with repairers or suppliers when needed
  • Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations
  • Develop and maintain relationships with range of stakeholders
  • Handle claims electronically on in-house data management system
  • Thorough documentation and general office administration


  • Consistently exceeded monthly claims processing KPIs by at least 20% since starting in 2009
  • Successfully processed hundreds of claims, including approving and processing claims payments
February 2006 – March 2009: Customer Care Consultant
GIP Insurance
Sydney, NSW

GIP is a household name in insurance, dealing with a wide range of general, health and life risk products.


  • Provided support to customers regarding progress of claims, policy content and customer’s responsibilities
  • Upsold policies
  • Resolved queries and complaints in a professional and swift manner
  • Coordinated underwriters, loss adjustors and claims officers to attend to claim
  • Met daily and monthly KPIs


  • Learned new database and risk products quickly
  • Met KPIs in a time pressured environment
  • Successfully bolstered company profits through upselling while maintaining customer satisfaction
January 2003 – December 2005: Call Centre Operator
GIP Insurance
Sydney, NSW


  • Handled inbound customer enquiries
  • Suggested specific solutions to customer insurance problems
  • Successfully handled customer complaints in an empathetic and professional manner
  • Met and regularly exceeded daily KPIs
  • Exercised exceptional listening skills


Software Proficiency Experience
Word Advanced 10 years
Excel Advanced 4 years
Outlook Advanced 8 years
PowerPoint Intermediate 3 years



My interests include yoga, cycling, and hiking.

Other Languages

Japanese – fluent speech, intermediate written.


Reggie Conway - Claims Administrator
Twinstar Ltd
Phone:(02) 9999 0000
Ken Tucky - Customer Care Manager
GIP Insurance
Phone:(02) 6666 6666
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