This free sample resume for an IT support officer has an accompanying sample IT support officer cover letter and sample IT support officer job advertisement to help you put together a winning job application.
Danielle Driscoll
23 West St
West Lakes SA 5021
T: (06) 0000 0000
M: 0400 000 000
E: [email protected]
Professional Profile
I am an IT professional with over 3 years’ experience in supporting IT projects, providing staff and network support and conducting hardware repairs. I am a network specialist with an eye for efficiency who likes to work both independently and as part of a team.
Education
Master of Networking Systems and Administration
Charles Sturt University
Commenced: 2012
Bachelor of Computer Science
Charles Sturt University
Graduated: 2009
Core Skills/Strengths
- Proven ability to work collaboratively and independently
- Commitment to increasing efficiencies, troubleshooting and enabling positive working relationships between internal and external stakeholders
- Excellent communication skills developed through dealing with a wide range of people via phone, email and in person
Employment History
May 2011 – Present
Analyst and User Support, Telecomo
Adelaide, SA
Responsibilities:
- Implementation of a system to control the management of public companies by analysing yearly reports and calculating performance indicators
- Analysing outputs and writing reports on the new system to inform future decision-making
- Installing and configuring of Windows XP on all staff PCs and Macs
- Responding to staff issues and requirements for a team of 40, both face-to-face and remotely, as needed
- Replacing and upgrading RAM, hard disks, DVD-CD drives, sound cards and network cards as required
Achievements:
- Developing software for the management of stock, employees, selling and billing
- Automating monthly and yearly maintenance reports to maximise efficiency
- Reducing wait times for IT issue resolution by 20 per cent
December 2009 – April 2011
Programmer, SIMTIM Co
Adelaide, SA
Responsibilities:
- Set up an internal database on Access for in-house contacts and external relationship management
- Repaired employee computers and network printers
- Managed server security and access for a staff of 60
- Installed and configured Windows XP, RAM replacements, hard disks, DVD-CD drives, sound cards and network cards
- Purchased personal computers for executives
Achievements:
- Addressed problems with client information management and in doing so, increased efficiencies, resulting in improved customer service outcomes
- Reduced server downtime by 15 per cent
- Gained experience in working with a range of hardware
Technical Skills
- Experience working with both PC and Mac
- Platforms: Microsoft© Windows©98/2000/NT/XP/2003/VISTA/7/2008, Active Directory, Linux Fedora and Ubuntu
- Languages: C/C++, Perl, Unix shell scripts, Windows Script, BAT Script, Python, Turbo Pascal, Windev 8
Referees
Greg Wombat
Managing Director
Telecomo Adelaide
T: (06) 0000 0000
E: [email protected] |
Jane Devine
Supervisor for Masters Research
Charles Sturt University
T: (02) 0000 0000
E: [email protected] |
