IT support officer sample resume

This free sample resume for an IT support officer has an accompanying sample IT support officer cover letter and sample IT support officer job advertisement to help you put together a winning job application.

Danielle Driscoll

23 West St
West Lakes SA 5021
T: (06) 0000 0000
M: 0400 000 000
E: danielle.driscoll@email.com

Professional Profile

I am an IT professional with over 3 years’ experience in supporting IT projects, providing staff and network support and conducting hardware repairs. I am a network specialist with an eye for efficiency who likes to work both independently and as part of a team.

Education

Master of Networking Systems and Administration
Charles Sturt University
Commenced: 2012

Bachelor of Computer Science
Charles Sturt University
Graduated: 2009

Core Skills/Strengths

• Proven ability to work collaboratively and independently
• Commitment to increasing efficiencies, troubleshooting and enabling positive working relationships between internal and external stakeholders
• Excellent communication skills developed through dealing with a wide range of people via phone, email and in person

Employment History

Responsibilities:

• Implementation of a system to control the management of public companies by analysing yearly reports and calculating performance indicators
• Analysing outputs and writing reports on the new system to inform future decision-making
• Installing and configuring of Windows XP on all staff PCs and Macs
• Responding to staff issues and requirements for a team of 40, both face-to-face and remotely, as needed
• Replacing and upgrading RAM, hard disks, DVD-CD drives, sound cards and network cards as required

Achievements:

• Developing software for the management of stock, employees, selling and billing
• Automating monthly and yearly maintenance reports to maximise efficiency
• Reducing wait times for IT issue resolution by 20 per cent

Responsibilities:

• Set up an internal database on Access for in-house contacts and external relationship management
• Repaired employee computers and network printers
• Managed server security and access for a staff of 60
• Installed and configured Windows XP, RAM replacements, hard disks, DVD-CD drives, sound cards and network cards
• Purchased personal computers for executives

Achievements:

• Addressed problems with client information management and in doing so, increased efficiencies, resulting in improved customer service outcomes
• Reduced server downtime by 15 per cent
• Gained experience in working with a range of hardware

Technical Skills

• Experience working with both PC and Mac
• Platforms: Microsoft© Windows©98/2000/NT/XP/2003/VISTA/7/2008, Active Directory, Linux Fedora and Ubuntu
• Languages: C/C++, Perl, Unix shell scripts, Windows Script, BAT Script, Python, Turbo Pascal, Windev 8

Referees