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It Support Officer Sample Resume

IT Support Officer Resume - Career FAQs
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This free sample resume for an IT support officer has an accompanying sample IT support officer cover letter and sample IT support officer job advertisement to help you put together a winning job application.

 

Danielle Driscoll

23 West St
West Lakes SA 5021
T: (06) 0000 0000
M: 0400 000 000
E: [email protected]


Professional Profile

I am an IT professional with over 3 years’ experience in supporting IT projects, providing staff and network support and conducting hardware repairs. I am a network specialist with an eye for efficiency who likes to work both independently and as part of a team.


Education

Master of Networking Systems and Administration
Charles Sturt University
Commenced: 2012

Bachelor of Computer Science
Charles Sturt University
Graduated: 2009


Core Skills/Strengths

  • Proven ability to work collaboratively and independently
  • Commitment to increasing efficiencies, troubleshooting and enabling positive working relationships between internal and external stakeholders
  • Excellent communication skills developed through dealing with a wide range of people via phone, email and in person

Employment History

May 2011 – Present
Analyst and User Support, Telecomo
Adelaide, SA

Responsibilities:

  • Implementation of a system to control the management of public companies by analysing yearly reports and calculating performance indicators
  • Analysing outputs and writing reports on the new system to inform future decision-making
  • Installing and configuring of Windows XP on all staff PCs and Macs
  • Responding to staff issues and requirements for a team of 40, both face-to-face and remotely, as needed
  • Replacing and upgrading RAM, hard disks, DVD-CD drives, sound cards and network cards as required

Achievements:

  • Developing software for the management of stock, employees, selling and billing
  • Automating monthly and yearly maintenance reports to maximise efficiency
  • Reducing wait times for IT issue resolution by 20 per cent

 

December 2009 – April 2011
Programmer, SIMTIM Co
Adelaide, SA

Responsibilities:

  • Set up an internal database on Access for in-house contacts and external relationship management
  • Repaired employee computers and network printers
  • Managed server security and access for a staff of 60
  • Installed and configured Windows XP, RAM replacements, hard disks, DVD-CD drives, sound cards and network cards
  • Purchased personal computers for executives

Achievements:

  • Addressed problems with client information management and in doing so, increased efficiencies, resulting in improved customer service outcomes
  • Reduced server downtime by 15 per cent
  • Gained experience in working with a range of hardware

Technical Skills

  • Experience working with both PC and Mac
  • Platforms: Microsoft© Windows©98/2000/NT/XP/2003/VISTA/7/2008, Active Directory, Linux Fedora and Ubuntu
  • Languages: C/C++, Perl, Unix shell scripts, Windows Script, BAT Script, Python, Turbo Pascal, Windev 8

Referees

Greg Wombat
Managing Director
Telecomo Adelaide
T: (06) 0000 0000
E: [email protected]
Jane Devine
Supervisor for Masters Research
Charles Sturt University
T: (02) 0000 0000
E: [email protected]
 
 

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