IT support officer sample resume

Danielle Driscoll

23 West St
West Lakes SA 5021
T: (06) 0000 0000
M: 0400 000 000
E: danielle.driscoll@email.com

Professional Profile

I am an IT professional with over 3 years’ experience in supporting IT projects, providing staff and network support and conducting hardware repairs. I am a network specialist with an eye for efficiency who likes to work both independently and as part of a team.

Education

Master of Networking Systems and Administration
Charles Sturt University
Commenced: 2012

Bachelor of Computer Science
Charles Sturt University
Graduated: 2009

Core Skills/Strengths

• Proven ability to work collaboratively and independently
• Commitment to increasing efficiencies, troubleshooting and enabling positive working relationships between internal and external stakeholders
• Excellent communication skills developed through dealing with a wide range of people via phone, email and in person

Employment History

Responsibilities:

• Implementation of a system to control the management of public companies by analysing yearly reports and calculating performance indicators
• Analysing outputs and writing reports on the new system to inform future decision-making
• Installing and configuring of Windows XP on all staff PCs and Macs
• Responding to staff issues and requirements for a team of 40, both face-to-face and remotely, as needed
• Replacing and upgrading RAM, hard disks, DVD-CD drives, sound cards and network cards as required

Achievements:

• Developing software for the management of stock, employees, selling and billing
• Automating monthly and yearly maintenance reports to maximise efficiency
• Reducing wait times for IT issue resolution by 20 per cent

Responsibilities:

• Set up an internal database on Access for in-house contacts and external relationship management
• Repaired employee computers and network printers
• Managed server security and access for a staff of 60
• Installed and configured Windows XP, RAM replacements, hard disks, DVD-CD drives, sound cards and network cards
• Purchased personal computers for executives

Achievements:

• Addressed problems with client information management and in doing so, increased efficiencies, resulting in improved customer service outcomes
• Reduced server downtime by 15 per cent
• Gained experience in working with a range of hardware

Technical Skills

• Experience working with both PC and Mac
• Platforms: Microsoft© Windows©98/2000/NT/XP/2003/VISTA/7/2008, Active Directory, Linux Fedora and Ubuntu
• Languages: C/C++, Perl, Unix shell scripts, Windows Script, BAT Script, Python, Turbo Pascal, Windev 8

Referees