Resort manager sample resume

Shirley Compton

44 Smallbottle Crt
Bargrave Ridge WA 4032
T: (07) 9999 0000
M: 0400 000 000
E: s.compton@email.com

Professional Overview

I am a highly motivated and qualified hospitality manager with three years’ experience in motel management and two years in bar management. Goal-driven, with exceptional customer service skills and business acumen, I am passionate about providing unique and memorable experiences for clients. I am seeking a role in motel or resort management where I can put my skills to good use.

Education

Professional Experience

Responsibilities:

• Manage venue services and facilities, including cleaning, restaurant and room service, entertainment and security
• Handle customer service and complaints
• Conduct business planning, budgeting and analysis
• Supervise staff and manage rosters
• Oversee promotions and negotiate sponsorship agreements
• Utilise online booking system
• Coordinate and organise events

Achievements:

• Overhauled the online booking system, resulting in streamlined customer contact services
• Oversaw the redesign and marketing of the motel website, which resulted in a 10% increase in bookings within 4 months
• Received a local business award for exceptional service

Responsibilities:

• Ensured positive client communication and exceptional customer service
• Prepared cocktails and other beverages and designed drinks lists
• Trained and managed staff
• Closely monitored stock, cost and wastage
• Ensured compliance with and promotion of WHS requirements and company standards
• Performed cash-out at end of shifts and supervised cleaning

Achievements:

• Identified areas of waste and trained bar staff not to overfill glasses, resulting in a 15% reduction in wastage
• Oversaw the opening of the bar to functions and other events, resulting in a vast increase in the number of weekly bookings
• Revamped the drinks list, boosting liquor sales by 10%
• Developed excellent customer interaction and management skills

Other Qualifications

• Responsible Service of Alcohol Certificate
• Responsible Conduct of Gaming Certificate
• Basic First Aid Certificate

Personal Interests

I enjoy surfing, golfing and social poker.

Referees