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Resort manager sample resume

This free sample resume for a resort manager has an accompanying sample resort manager cover letter and sample resort manager job advertisement to help you put together a winning job application.

Shirley Compton

44 Smallbottle Crt
Bargrave Ridge WA 4032
T: (07) 9999 0000
M: 0400 000 000
E: s.compton@email.com


Professional Overview

I am a highly motivated and qualified hospitality manager with three years’ experience in motel management and two years in bar management. Goal-driven, with exceptional customer service skills and business acumen, I am passionate about providing unique and memorable experiences for clients. I am seeking a role in motel or resort management where I can put my skills to good use.


Education

Bachelor of Business (Hospitality Management)
SEEK Learning/William Blue College of Hospitality
Graduated: 2009

 


 

Professional Experience

November 2009 – Present
Manager, Shady Pines Motel
Perth, WA




Responsibilities:

  • Manage venue services and facilities, including cleaning, restaurant and room service, entertainment and security
  • Handle customer service and complaints
  • Conduct business planning, budgeting and analysis
  • Supervise staff and manage rosters
  • Oversee promotions and negotiate sponsorship agreements
  • Utilise online booking system
  • Coordinate and organise events

Achievements:

  • Overhauled the online booking system, resulting in streamlined customer contact services
  • Oversaw the redesign and marketing of the motel website, which resulted in a 10% increase in bookings within 4 months
  • Received a local business award for exceptional service
January 2006 – November 2008
Bar Manager, Bar Ramundi
Perth, WA




Responsibilities:

  • Ensured positive client communication and exceptional customer service
  • Prepared cocktails and other beverages and designed drinks lists
  • Trained and managed staff
  • Closely monitored stock, cost and wastage
  • Ensured compliance with and promotion of WHS requirements and company standards
  • Performed cash-out at end of shifts and supervised cleaning

Achievements:

  • Identified areas of waste and trained bar staff not to overfill glasses, resulting in a 15% reduction in wastage
  • Oversaw the opening of the bar to functions and other events, resulting in a vast increase in the number of weekly bookings
  • Revamped the drinks list, boosting liquor sales by 10%
  • Developed excellent customer interaction and management skills

Other Qualifications

  • Responsible Service of Alcohol Certificate
  • Responsible Conduct of Gaming Certificate
  • Basic First Aid Certificate

Personal Interests

I enjoy surfing, golfing and social poker.


Referees

Tabatha Arnak
Owner
Shady Pines Motel
T: (07) 9999 8888
E: t.arnak@email.com
Miranda Verity
Manager
Bar Ramundi
T: (07) 8888 7777
E: Miranda.v@email.com
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