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BSB30120
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This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.
Foundation Education offers flexible payment plans beginning from just $47.60* a week!
Enquire now to find out more about instalment plans or saving on your course fees by paying upfront.
Please note: This is a fee-for-service program.
*Payment plan total is $100 deposit + 78 weekly payments. Foundation Education uses the direct debiting services of Debitsuccess on payment plans. Payment plans will incur a $12 establishment fee, charged with the first instalment, plus a 3.63% transaction fee on each transaction. Weekly payment amount provided is already inclusive of the transaction fee.
You're a strong communicator who likes solving problems. Turn your skills into a rewarding new career in business with this online BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.
Designed for students with no prior professional or academic experience, this nationally recognised qualification provides a pathway to a professional career in business. In this course, you'll build the skills, knowledge and experience required to seek work as as a customer service professional — helping solve problems and keeping customers happy.
You'll learn how to deliver great customer service; how to evaluate and improve your own performance; how to manage complaints; how to market your organisation's skills; and how to develop strong business relationships.
Delivered entirely online, this course is flexible to suit your lifestyle. With project-based assessments, you'll graduate with the skills and real-world experience required to seek work in the exciting and dynamic field of customer service. If you're looking for a career where your skills can make a difference in people's lives, this course provides a pathway to meaningful work in business customer service.
Please note: This is a fee-for-service program.
There are no entry requirements for this course.
In this business qualification, the subjects you may study include:
Foundation Education provides students with access to quality vocational education alongside their sister brand, the Australian Institute of Personal Trainers (AIPT), and a robust network of industry partners all around Australia.
With courses designed by industry experts, students gain the knowledge and experience to graduate with job-ready skills that employers seek. Plus, students can learn at their own pace and place through flexible online study.
Offering a wide range of Certificate and Diploma-level courses across Early Childhood Education and Care, Education Support, Allied Health, Dental Assisting, Health Services and more, Foundation Education has a vocational study option to take you where you want to go.
The Foundation Education difference means:
Foundation Education is a Registered Training Organisation (RTO Number – 22557)
Upon successful completion of this course you will receive a BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.
This course provides you with the professional skills and knowledge required to take the first step in your business career. With this qualification, you may choose to seek work in a range of customer service roles, working for small, medium or large organisations. You may choose to seek work as a Customer Service Assistant, a Receptionist, a Telemarketer, or an Information Services Officer.
You’ll develop the problem-solving and communication skills required to work well with people across all stages of your career.
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