Retail Courses
(3 courses)
Offered by MCI Institute, Certificate III in Retail (SIR30216) course equips you with the full spectrum of skills required to work in a range of retail environments
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Consider yourself a people-person? Always happy to lend a helping hand to customers? Then the online Certificate III In Customer Engagement (BSB30215) from Edmund Barton College is for you.
View course informationGood customer service can come naturally, but great customer service needs to be learnt. Improve your sales and supervision skills with this online Certificate IV in Customer Engagement (BSB40315) from Edmund Barton College.
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About Retail
Retail courses cover a variety of subjects, in order to give you the skills and knowledge needed to pursue a career in retail. Potential subjects these courses may look at include: customer service, occupational health and safety, point-of-sale handling procedures, retail technology, store safety, selling and merchandising products, managing budgets, controlling inventory, and much more!
Career Outcomes
- Team Leader
- Sales Assistant
- Cashier
- Retail Sales Supervisor
- Retail Salesperson
- Customer Service Assistant
- Telemarketer
- Customer Service Advisor
- Customer Service Officer
- Retail Manager
- Customer Service Manager
- Contact Centre Operator
- Contact Centre Team Leader
- Quality Assurance Coordinator
- Customer Analyst
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Resume & Cover Letter
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