Retail Courses

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Certificate III in Retail

If you’re organised, productive and a real people-person, then maybe a career in retail is what you’re looking for? This SIR30216 Certificate III in Retail qualification from Open Colleges will give you all the skills and knowledge needed to start performing competently in one of many roles in the retail sector. Additionally, Open Colleges’ Guaranteed Work Placement initiative makes finding required work placement easy.

By learning how to engage the customer, build customer relationships and loyalty, work effectively in a service environment, organise and maintain a store environment, supervise and support team members and identify and respond to store security risks, you’ll become a valuable team member of any effective retail operation. This course is delivered 100% online to allow you to manage studying without impacting your lifestyle, so enrol today and let your retail career take off.

120 hours of work placement is required to complete this course – made easy with Open Colleges’ Guaranteed Work Placement initiative. In partnership with leading provider SkilTrak, Open Colleges organises your work placement for you while you focus on study, ensuring students gain real-world experience in their dream career – close to home.

Please note: This is a fee-for-service course, it is not government funded.

Online

Fee For Service, Payment plan, Upfront payment

100% Privacy · Takes 1 min

SITSS00071

Statement of Attainment Responsible Service of Alcohol

The Statement of Attainment Responsible Service of Alcohol (SITSS00071) course offered by the Canberra Institute of Technology is designed for individuals involved in the sale, service, and promotion of alcohol. This course is essential for anyone working in hospitality settings, including bars, restaurants, and liquor stores, as it equips participants with the necessary skills and knowledge to responsibly serve alcohol in compliance with local laws. The curriculum covers critical areas such as understanding liquor licensing laws, managing customer behaviour, and implementing responsible service practices, ensuring that participants are well-prepared for their roles in the industry.

With flexible delivery options, including online learning and face-to-face classes, students can choose a format that best suits their needs. The course is structured to accommodate various learning styles, allowing participants to engage with the material at their own pace or through direct interaction with instructors. Upon completion, graduates will be qualified to work in a range of hospitality roles, from food and beverage attendants to bar staff, and will possess the certification required to operate in licensed venues across Australia. Enquire to learn more.

Classroom, Online, Workplace

Fee For Service, Fee-Free TAFE, Upfront payment

100% Privacy · Takes 1 min

About Retail Courses

The retail industry is a vibrant and essential sector of the Australian economy, employing over 1.3 million people and accounting for approximately 9.2% of the workforce. This dynamic industry encompasses a wide range of businesses that purchase and resell goods to the public, with a significant presence both in traditional storefronts and the rapidly growing online retail space. The retail sector is particularly notable for its diverse workforce, with a majority of employees being women, reflecting the industry’s inclusive nature.

With a median weekly earning of $1,229, retail offers a variety of roles that cater to different skills and interests. The largest sector within retail is supermarkets and grocery stores, which alone employs around 318,000 workers. Other sectors include clothing, footwear, and personal accessories, as well as specialised food retailing, showcasing the breadth of opportunities available for job seekers.

As the retail landscape continues to evolve, particularly with the rise of e-commerce, there are exciting prospects for growth and innovation. Retail positions, such as sales assistants and retail managers, play a crucial role in shaping customer experiences and driving business success. This industry not only provides essential goods and services but also fosters a sense of community and connection among consumers.

For young professionals and recent graduates, the retail industry presents a fantastic entry point into the workforce. With its diverse range of roles and opportunities for career advancement, individuals can build valuable skills and gain experience in a fast-paced environment. The retail sector is not just about selling products; it is about creating memorable experiences and contributing to the local economy, making it a rewarding career choice.

Frequently Asked Questions

What qualifications do I need to work in retail?

Many entry-level retail jobs don’t require formal qualifications, but completing a Certificate II or III in Retail Services can give you a competitive edge. These courses cover essential customer service skills and workplace safety. If you’re aiming for a management role, a Diploma of Retail Management is a solid next step.

Is retail a good industry for career changers?

Absolutely. Retail offers flexible hours, transferable skills, and diverse roles – from visual merchandising to store management. It’s especially appealing if you’re coming from hospitality, admin, or customer service. Start with a short course like the Certificate III in Retail to re-skill and boost your CV.

What retail roles are in high demand in Australia?

According to the Labour Market Insights portal, sales assistants, retail supervisors, and store managers are consistently in demand, especially in metropolitan areas and major shopping centres. The industry also sees spikes in hiring during seasonal periods like Christmas and mid-year sales.

What skills are most important in retail?

Customer service, communication, teamwork, and resilience are top skills employers look for. Many roles now also expect basic digital literacy—think point-of-sale systems and online stock management. Check out our guide to retail resume tips for more insights.